Ten Thousand Reviews 280

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the customer service, describing it as awful, unresponsive, and unhelpful, with issues like unaddressed inquiries and broken promises regarding shipping. People frequently encountered problems with their orders, including significant delays in shipping, items not arriving, and a lack of communication regarding order status. The delivery service was also a major point of contention, with complaints about slow shipping methods, extended delivery times, and packages going missing without resolution. However, some customers also noted issues with product quality, such as poor construction, items falling apart after a few washes, and fabric coming apart at the seams. Additionally, many found the sizing to be inconsistent and drastically off from what was advertised, leading to difficulties with fit and returns. Conversely, a small portion of people felt that the products were well-made, durable, and of high quality, with some even praising the gear as top-notch.

What people talk about most

Product

People report ambiguous experiences with product, with some reviewers genuinely liking items like the... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as abysmal, awful, and... See more

Order

Reviewers mention negative feedback about order fulfillment, with many reporting significant delays in... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the comfort and high quality... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting issues with lost or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible experience with this company. Purchased my first pair of interval shorts from them. I went for a light run and they kept moving down the wasit line whoch caused bad chafing. I reache... See more

Rated 1 out of 5 stars

Ten Thousand clothing is average and the SIZING IS ABSOLUTELY ALL OVER THE BOARD.!!!TERRIBLE CRAFTSMANSHIP OF PRODUCTS!!! If you are looking for casual and athletic apparel stay far away from Ten Thou... See more

Rated 1 out of 5 stars

The gear is top notch - interval shorts are the best for working out. You pay high premiums for the gear but the company uses the lowest/slowest possible shipping policy - like DHL to USPS and I've be... See more

Rated 1 out of 5 stars

Love the shorts, hate the customer service, and apparently I'm not alone. I've been waiting a full month for my order to ship. No order updates, no responses to my inquiry emails or the text number pr... See more


Company details

  1. Men's Clothing Store

Written by the company

Training essentials optimized for you and your workout. #betterthanyesterday


Contact info

1.4

Bad

TrustScore 1.5 out of 5

280 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very fast service/shipping

Very fast service/shipping, and excellent customer support. I have purchased close to a dozen pair of shorts, and really believe they are the best I've ever worn.

November 1, 2022
Rated 5 out of 5 stars

Excellent shorts and excellent customer…

Excellent shorts and excellent customer service! I wear interval shorts everyday for CrossFit and they are comfortable and look great. Looking forward to more colors releasing and will definitely buy more! Only feedback I have is for the inside tag to be removed on the lined versions.

November 11, 2022
Rated 3 out of 5 stars

I like the shorts, but sizing is not consistent.

I like the shorts, but the sizing is not the same with each order. Some xlarge are smaller than others. I think they are mislabeled. I bought a pair with a liner in the same size as my other shorts They should fit, right? Nope they are at least 1 full size too small. Company would not return because i cut the liner out. Frustrating. Onto another brand

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

My go to brand.

Great product and company to work with.

Recently had to do an exchange because we missed a promotion by a day or two, instead of having to ship things back for a return, I asked to have the sale credited back to me. They did so and saved me a headache. Really appreciated it.

Also, genuinely love the clothing form TT.

October 12, 2022
Rated 5 out of 5 stars

I'm addicted to Ten Thousand

I'm addicted to Ten Thousand. I'm impressed by quality and design. Often you have to choose between form or function. However, with Ten Thousand you get both, form and function. Their products are durable and well designed. I would certainly recommend them to the novice or expert athlete.

November 2, 2022
Rated 3 out of 5 stars

Shorts fit well and true, but....

Shorts fit well and true. They are well made and comfortable. Three stars because the elastic in one pair in the waist band is not fixed and it has turned into a rope within the fabric.

November 7, 2022
Rated 3 out of 5 stars

I’m really conflicted here

I’m really conflicted here. Love the gear, but nearly all of my shorts have come apart due to whatever press seal is being used. This leaves my shorts frayed and coming apart. Everything else is clearly built to last and I hope this gets resolved!

October 20, 2022
Rated 1 out of 5 stars

Mistook me for someone else

Mistook me for someone else, provided me all of their information, when I told them this was the wrong person they were persistent it was me( it was not). After they figured that out they Mailed my package to the wrong address. Did absolutely nothing to help or remedy the issue

October 1, 2022
Rated 5 out of 5 stars

Good customer service and products

Ten Thousand's customer service and its products are top-notch. I've peppered their team with a number of questions over the past year, and they're always quick to respond and they provide helpful information. Ten Thousand's products are comfortable and durable; they stay out of your way while you're exercising, which in my mind is the ideal way for a workout garment to perform.

July 4, 2022

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