TEPTRON Reviews 

I have placed two orders with this company and found them to be very polite and a pleasure to do business with.

When I made contact with them they replied in less that 24 hours and sorted the issue very quickly.

I will buy from them again.

Even 1 star is too many for this company. I have 3 Moves. If you stick them on something, they will come undone. The spool will break. Even the metal spool which was a replacement, broke. Their app sucks. You set a time for it to rise or lower but it doesnt correspond to the time that you set. Dont ever buy tech products from Scandinavian companies. They all suck. Btw they now using a different name - Omnia Blinds

Definitely does not work as promised. Bluetooth works with 1 at a time. Connect a second one and none work. I bought 6 but was very disappointed. 2 broke down after few weeks. Support asked me to send back and so I did. When I did not hear anything back they said they did not receive them and that was that.... waiting for last one to just stop working. I won’t invest more money sending them back to hear that they did not receive them.

I Crowd Funded the initial "Move" Automated blind product back in Sept 2015.... still outstanding, I have not received delivery.
Absolutely appalling customer service, extremely unprofessional.
Can not rate the actual product, only the poor service. Can only imagine what the product quality will be like !

I would rate TEPTRON 1/2 a star if that was possible.
TEPTRON - Pick up your game and look after your backers and customers, give me a reason to improve your rating.

SCAM SCAM SCAM.

Be aware this is a scam and they are not meeting promises. Just look at their Indiegogo or kickstarter page (links not allowed here so just google "movez indiegogo" to see lots of people requesting refunds (and then re-requesting when the first time was ignored!). Their products don't even exist and they have lied at every stage of development.

Simply put: these people are crooks.

Purchased $800 of product. Did not fit, so returned for refund. Cost $200 for courier delivery to Sweden. Completed all vendor instructions for product return. Vendor failed to refund, offered no explanation, and ignored emails.

Happily, PayPal stepped in and credited purchase price.

Bought one of these units to try out on a small roller blind. The first one arrived but the solar panel didn't seem to be charging the battery which went flat within days (window is south facing). Returned it for a replacement but the replacement arrived with half of the parts not in the box. I returned the second one (which was signed for at their end) and asked for my money back. Despite many many emails to them over the last year I have still not got my money back. Every so often they reply to an email asking for my details but they never actually do anything more.

I fear this company is going or has gone out of business, would suggest that people look for alternatives rather than risk your money.

Very satisifed!!! I bought one to try one month ago and yesterday I got four more and all working perfect!

For me it works great with now. I bought from Kickstarter and that one was not that good as I expected, problem with connection. I got it replaced like one month ago and the new unit works perfect for me. I think they are on the right way no, finally!

I bought two of these, and neither has ever worked reliably. Both require regular resetting and pairing with an Android device. When reset, the devices will only ever let you open the blinds approx 10cm, which means you regularly have to pull the cord out of the wheels to manually raise or lower your blinds. Having to do this regularly makes them utterly useless.

As for the build quality, appaling. The mini USB connectors are held onto the pcb board via 3 weak and flimsy connections, and mine of both broken off after only a few days. Finally, they eat batteries like nobodies business, which is the icing on a very bad cake. Very poorly designed products, which is a shame.

This device will make your blind go up and down if you install it correctly.

As with most of the items I have reviewed here on Trustpilot, this is a great idea that still needs a lot of work.

The blinds never open to the same position or close to the same position. No matter how many times you recalibrate the open and closed positions, your blinds will never quite close completely.

Each time you close the blind, the gap will become greater until you find yourself recalibrating once again, every few uses.

Forget about using the automation ... it simply does not even attempt to work. You wont be setting your blinds to open in the morning or close at night ... only manual control works.

I didn't bother trying to run the units from batteries. I permanently powered mine.

The noise of the deeply straining motor concerns me but they haven't actually failed yet and it has been six months. That said, I don't open my blinds every day ... during winter, they may stay shut for a week at a time, so the system hasn't had all that much use.

Installation was pretty easy. The cover plate to protect children's fingers is absolute rubbish though ... you might want to think about that if you have young children in the house.

Tech support doesn't seem to exist. Perhaps another young company overwhelmed by sudden growth and inadequately staffed/trained?

If you want to be able to open and close your blinds from your iPhone after waiting for bluetooth to connect (and often having to shut down and restart the app in order to establish connection), then you will find this product useful.

If you are a savvy shopper who likes reliable gadgets in your home, wait until Teptron or another more capable manufacturer gets it right and offers a fully working product for a more affordable price.

Scam scam scam. Stay away.

These units are expensive pieces of garbage. I got my unit and had to try different brands if Nickel metal hydride batteries to get it to eventually work.

The automation aspect of the units work for one event then will stop working. Then the units will just start opening and closing at random times of day and night. It has woken me up several times in the night.

You need to replace the batteries about every 3 weeks. I tried rechargable batteries which worked straight out of the packet, but when I recharged them, the LED on the unit just flickered red and would no longer work. That was the final straw.

DO NOT WASTE HUNDREDS OF DOLLARS ON THESE UNITS.

(And yes, Teptron, I did try all the workarounds and troubleshooting from your website. Still junk)

The product was horrible, no given instructions, cheaply manufactured, barely worked. There are 100% better options than this. The fact they charge $25 for shopping is also a testamant to their cheap business model.

Not only is their product junk, their customer service matches. The unit automations work at random or not at all. Customer service said I had to reset the unit and it would be fine. After reset, it might work once as scheduled, if I’m lucky. About a month in, my metal spool bent and the chain would jump. Customer service told me to change my chain to a plastic one. Their responses take 7-10 days and are short and rude. No care is given at all. They won’t accept a return. I threw it in the trash. Waste of money!!

Product doesn’t work well, their return policies are confusing/frustrating, there is no one to call and they don’t respond to emails.
I returned my product, they sent me an email saying order was canceled and now over two weeks later, I still don’t have a refund.
$750.00 + $61.45 to return and I have nothing... and they don’t respond to any requests and their website showing “status” doesn’t help at all.
I would never, ever suggest this product for anyone.

This company is a scam. Return policy is wonky... they need this form to process the return (which is understandable) and it has to be in the box. Oh and they will give you a return label, but only after I mail it back. How am I supposed to mail it back with out a return label? So we just email back and forth about the form and the return label on and on. No refund is happening.

The basic product seems to work reasonably well. However, there are a few obvious limitations having used it for a while. The way the device is configured means that you can really only control it from one smartphone. The configuration is on the device, but it does not look as if the smartphone interrogates the device for the setup.
Simple timed schedules work as expected. However, we bought the larger solar panel because we wanted to control the blinds based on the sun. It never worked. Sometimes it would open or close at the start/end time but it was impossible to configure it to open/close according to the sun during the day.
Perhaps the biggest difficulty is the lack of support. You can submit a support ticket and it says they'll answer within 2 days, but 22 days later I have heard nothing.
The Soma product (from a Ukraine Company) has proved better (but lacks the ability to open/close based on sun intensity). It is easily controlled with Alexa - which helps.
I think the Treptron product will be in the cupboard!!!!!

Buyer beware! Awful experience with Teptron A.B. Strongly suggest you review the Kickstarter (Move) and Indiegogo (MoveZ) pages for complaints, lack to support and failed refund requests prior to considering their products. Smart blinds, perhaps, smart company - 100% nope!

My (heavily documented) experience has proved they are not to be trusted!

I was backed Teptron on Indiegog for a product called Movez in early 2017. Their targeted delivery date was Spring 2017, but that was pushed back several times due to delays. I get it — that’s a part of crowd funded campaigns. The part that I can’t tolerate is that the delays happened again and again, and their rationale started making less and less sense. It wasn’t before long that they stopped sharing any updates and supporters were left in the dark regarding the campaign they thought they were supporting. It’s now 18 months since I supported their campaign and what was once supposed to be delivered by 3/2017 now has no ETA in sight (and no communications). It seems clear that the company took funding from hundreds of supports and has no intention to bring their product to market. In my eyes, that’s fraud.