TeraBox Reviews 

191
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

It's rubbish I paid for premium but although it logs me in via the pc and occasionally shows every once I can get it to show I have the premium account I paid the year up front. Frustratingly the exac... See more

Rated 1 out of 5 stars

Full of ads its a pure scam you need to give all permissions so they can collect all uour personal data photos, contacts, videos etc.. its a chinese funded company india needs to ban it please do r... See more

Company replied

Rated 1 out of 5 stars

The worst cloud storage experience I've ever had. Their abusive business model is to make unsuspecting users to upload their files onto the 1TB "free" storage, while serving you ads and offering zero... See more

Rated 1 out of 5 stars

I spent a week trying to upload my archive both from my desktop via their web browser and via AirExplorer from my Google Drive. In both cases I am constantly seeing missing files and system errors. It... See more

Company replied

Company details

  1. Cloud Storage Service

Written by the company

TeraBox is a high-capacity cloud storage service designed for individuals. We are committed to providing users with a secure and convenient storage solution, offering 1TB (1024GB) of free storage space. We strive to continuously improve user experience and satisfaction, and aim to become the most popular brand in cloud storage.


Contact info

1.8

Poor

TrustScore 2 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(191)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Lost everything and they couldn’t care less!! 🤬

I was delighted when I discovered TeraBox, so much so that I subscribed as a premium member a few months ago. Over a period of about 2 months I moved over 1,000 videos and 2,000 photos from my phone to finally free up some space. Suddenly 2 days ago TeraBox wouldn’t let me log in. It was saying the password was wrong. I tried everything to troubleshoot it without any success. I wrote to TeraBox via the AppStore, no response. I sent them a message on their Facebook page and also an email. Days later I received a pre-written response which was of absolutely no use. “Check the username and password you are using are correct etc” things that I had specifically told them I’d done when troubleshooting. I cleared the cache, deleted the app, redownloaded the app, nothing. I completed the “reset my password” link so that a reset email would be sent to me. No email received. I have pleaded with them to help me get this sorted, because those photos and videos are now deleted from my devices. TeraBox have been absolutely useless and they couldn’t care less about my photos and videos. For anyone even considering purchasing a premium membership of TeraBox, I advise you to seriously consider whether your stored items will be safe. What is actually the point if you have to keep things backed-up somewhere else just in case?? I really wish I hadn’t trusted these clowns. The only positive thing is that I’ve been given a full refund for my paid monthly subscriptions.
*edit following TeraBox response* TeraBox has now stated that my issue has been resolved and that they have sent me a verification code to my email. Neither of these claims is true. I have checked every mailbox folder for such an email but there is nothing there. As for the issue being resolved, they must be referring to the fact that I was refunded for my premium payments. They are certainly not referring to me having gained access to my account! Photos and videos have NOT been recovered
**Edit #2** I finally received a password reset email after several days. I have now been able to access my data and I have saved elsewhere. There was definitely a problem with emails being sent and received, and despite being told on several occasions that verification emails had been sent, they were not being received. However, as this problem finally got sorted I am willing to ‘let this go’. Sometimes I think it’s better for a company to just be honest about technical issues, rather than making repeated denials and implying user error.

August 23, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user,

Thanks for using TeraBox. We have tried to reach out to you to resolve your issues but have not received a response. Regarding your request for a refund, we have processed your payment and returned the funds. As for the problems with the verification code not being received and the lost files, our staff has contacted you via email. We would appreciate your reply to her and will do our utmost to assist you. Or you can contact back to abby@terabox.com.

TeraBox highly values user experience, and we appreciate you sharing your genuine feedback on such a public platform. We understand that there is still room for improvement, and we truly want to help users resolve every issue they encounter. Ratings are not the end goal for us; improving our service is our priority.

We would be delighted if you could reply to our email so we can address the issues you are facing.

Best regards,
The TeraBox Team

Rated 5 out of 5 stars

Very useful

Very useful
Fast servers
Very secure
Complex in the application
I use it like daily.
BEST CLOUD EVER BEST SECURITY 🔥

August 25, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear TeraBox user, thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time so that we can invite you our feedback group. Thank you again for your kind comments.

Rated 5 out of 5 stars

Terabox not only offers tons of storage…

Terabox not only offers tons of storage but also lets me find any files I want, like software or movies. Now I don't have to Google it—I can easily find everything right on Terabox for free.

August 20, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear TeraBox user, thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time so that we can invite you our feedback group. Thank you again for your kind comments.

Rated 1 out of 5 stars

Full of ads its a pure scam you need to…

Full of ads its a pure scam you need to give all permissions so they can collect all uour personal data photos, contacts, videos etc.. its a chinese funded company india needs to ban it please do report in cybercrime department so they can remove this fraud app. its a threat to india and it's users.

Edited:
Don't try to fool us we all know, Stop your services in India you chinese frauds.😡

August 14, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user,

As a cloud storage service, TeraBox will request necessary permissions to upload data to the cloud. Access will only begin after you provide consent; if you do not agree, your data will not be accessed. This is standard for all apps, not just TeraBox.

Additionally, TeraBox is a Japanese technology company and committed to protecting user data privacy and security and complies with international certifications. Regarding advertisements, these are part of TeraBox's business model. You can choose to purchase the ad-free option or subscribe to our membership service.

Thank you for your support. If you have any questions, please contact abby@terabox.com, and our dedicated member support specialist will assist you further.

Best regards,
TeraBox Team

Rated 2 out of 5 stars

The app is not getting speed you have…

The app is not getting speed you have to connect it or I will understand
install this app

August 15, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear TeraBox user, thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time so that we can invite you our feedback group. Thank you again for your kind comments.

Rated 1 out of 5 stars

It's not working right some days videos…

It's not working right some days videos loading problem and many issues

August 11, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

We sincerely appreciate your message, and we deeply regret any inconvenience caused. In an effort to make amends, we would like to offer compensation. Please feel free to reach out to us via email at abby@terabox.com. Your understanding and cooperation mean a lot to us.

Rated 1 out of 5 stars

BAD SERVICE AT ALL: AVOID IT PPL !!! UPDATED REVIEW !!!

THEYR WEBSITE NOT LOAD ON EDGE LATEST VERSION !!!
SAME ON FIREFOX JUST A WHITE PAGE...

*************************************************************

UPDATE AFTER 15 DAYS OF WAITING FOR A NO EXISTENT SUPPORT:

*************************************************************
WE CONTECTED THEM 15 DAYS AGO SO THEY SAY TO WAIT 3-7 DAYS...
THEY ASKED SCREENSHOTS OF ERROR ECT BLA BLA BLA...

THEY JUST EXPIRED :-)

...AND THEYR WEBSITE
NOT LOAD AGAIN...

PPL AVOID THIS COMPANY SERVICE, IT IS TOO BAD AT ALL...

August 1, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

We sincerely appreciate your message, and we deeply regret any inconvenience caused. In an effort to make amends, we would like to offer compensation. Please feel free to reach out to us via email at abby@terabox.com. Your understanding and cooperation mean a lot to us.

Rated 5 out of 5 stars

The best app for data storage

The best app for data storage, easy to obtain gold/coins which you can use to avail premium, additional storage, themes and many more. I also enjoy the game gold miner that will give you more gold coins and other freebies. The upload or download speed is also very fast especially when you are using premium version. Pesonal vault is also very nice, and you can easily share your files with your friends, of which they have an option to save your files shared so that they can easily access the files using their account.

June 1, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear TeraBox user, thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time so that we can invite you our feedback group. Thank you again for your kind comments.

Rated 1 out of 5 stars

Can't load any files

I can't load any files. Only advertising. Your app is full nonsense!

July 31, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user, we sincerely appreciate your message, and we deeply regret any inconvenience caused. In an effort to make amends, we would like to offer compensation. Please feel free to reach out to us via email at abby@terabox.com. Your understanding and cooperation mean a lot to us.

Rated 1 out of 5 stars

Access to everything and connections!!

I thought it was OK at first but when asked for access to my device and anything that connects to it, obviously I said no. By that time I had already been trapped as had loaded a lot of valuable photos there and planed to back them up to another location later. Never had the chance as to download or upload I had to give permission for it to have access to my phone and anything that connects to it without express permission after that so goodness knows what that software reads and writes to. STAY AWAY from it if you do not want this situation to occur on your phone.

July 24, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user, as a cloud storage product, TeraBox requests access to your device to enable normal uploading. This standard procedure complies with the regulations of Google Play and Apple Store. If you choose to decline, TeraBox will not access your device. TeraBox has obtained three ISO certifications, ensuring the absolute security of your information. If you have any questions, please get in touch with our specialist at abby@terabox.com.

Rated 1 out of 5 stars

Hello Terabox administrator

Hello Terabox administrator, my account is temporarily locked due to violation of Terabox policy, I need you to explain that I always comply with Terabox's policy and do not violate anything, I look forward to your feedback on this issue soon, thank you

July 19, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

We sincerely appreciate your message, and we deeply regret any inconvenience caused. In an effort to make amends, we would like to offer compensation. Please feel free to reach out to us via email at abby@terabox.com. Your understanding and cooperation mean a lot to us.

Rated 1 out of 5 stars

I buyed terabox premium can't use it

I buyed terabox premium can't use it

July 17, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user, we apologize for any inconvenience you may have experienced. To assist you with your issue, please refer to this tutorial video. https://youtube.com/watch?v=B6hRl9Eqyk4
If you need further assistance, email us at abby@terabox.com. Our 1v1 specialist will assist you there. Thank you.

Rated 1 out of 5 stars

Very very very very slow download video…

Very very very very slow download video very very adds

July 15, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

We sincerely appreciate your message, and we deeply regret any inconvenience caused. In an effort to make amends, we would like to offer compensation. Please feel free to reach out to us via email at abby@terabox.com. Your understanding and cooperation mean a lot to us.

Rated 5 out of 5 stars

Very save app

June 18, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear TeraBox user, thank you very much for your comments. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abby@terabox.com at any time so we can invite you to our feedback group. Thank you again for your kind comments.

Rated 5 out of 5 stars

Problem Solved

I had an issue with them where after purchase the premium did not match description. Abby was able so get that fixed in a day. Their customer team is approachable and responsive.

No issue with their product so far.

June 16, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user,

We sincerely appreciate your message, and we deeply regret any inconvenience caused. In an effort to make amends, we would like to offer compensation. Please feel free to reach out to us via email at abby@terabox.com. Your understanding and cooperation mean a lot to us.

Rated 3 out of 5 stars

its an recent problem

its an recent problem that what ever i have to download is too slow not because of internet .. internet is very fast upto 40MB per sec but the download speed is only 30 KB only ..please take a look and fix the problem as soon as posibel....

May 30, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear User,

We sincerely apologize for any inconvenience caused. We have received your concern and are prioritizing an investigation. If it's confirmed to be a technical issue, we'll fix it within 3 working days. We genuinely appreciate your support and understanding during this time.

For further assistance, please contact our 1-on-1 customer service representative at abby@terabox.com. Alternatively, you can join our official TeraBox Discord community at https://discord.gg/w5HSjQsqGk.

Best Regards,
TeraBox Team

Rated 5 out of 5 stars

One of the best cloud storage services, so far in 2024.

Tried the very first time in 2024 (May 7th), and had no major issues so far, so really great that I did not have disappointments nor "violent reactions" whatsoever.

In fact, TeraBox cloud storage is truly - a game-changer that made out such even great (and greater) possibilities and opportunities for everyone, yet I understand that some people have complaints, unsatisfied results and other negatives on using it. Not everyone's being the same though, at least they tried.

I was fascinated that free 1TB (1024 GB) is now possible (back then it was a big dream for anyone to obtain it); Degoo on the other hand, had the 100GB offer for free users at the highest starting limit until such time (last 2023 - I was a user on that particular service) that they announced to no longer have the 100GB capacity (due to financial and maintenance costs on their data servers, if I remember correctly), and downgraded to at least 10 ~ 50GB (also the removal of support in desktop platforms, it was notable for all users), which is pretty shame.

Although yes, I understand them from that situation, I just planned to "move out (delete my previous Degoo account)' immediately and then found this several months later, for the very first time.

I really hope that it won't have that "withdrawal effect" in the near future, hoping for the best to come as well, even for myself and the others too. I also don't think too much about getting "Premium" in the long run (it's optional), since due to financial burdens personally, I'll just enjoy whatever it's there at any moment, just like accessing this for free.

May 7, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear Thomas,
Thank you very much for your comments. It's very glad to hear that you are enjoying the product so far. We appreciate it. If you encounter problems when using the product, or want to give feedback on your use, feel free to email abigail@flextech.co.jp at any time so that we can invite you to our feedback group. Thank you again for your kind comments.

Rated 1 out of 5 stars

This is one big scam!!

I have been paying for premium account actually still are ... but cant access my account on pc .. Terabox dont know my email but still they take money from my bank every month ...
And by the way this is from there homepage
"How to cancel Premium
expand
If you have purchased a one-month or one-year Premium package, refunds are temporarily not supported. We apologize for any inconvenience this may cause"
I cant login to stop the account because they dont know my mail !!
Dont ever use this firm!

March 1, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear user,

We are sorry for the inconvenience caused to you. Based on your description, you may have confused your login accounts. TeraBox supports self-created account login and third-party account login (such as Google). When logging in for the second time, please keep the login method consistent with the registration method. You can also contact abby@terabox and provide your email address and we will help you check your account status. Regarding refunds, you can manage your subscription at any time in your Personal Center. Thanks

Rated 1 out of 5 stars

Worst app ever I wanted to download a…

Worst app ever I wanted to download a file it required me to download terabox I did so and after setting everything up the file link expired!!! It was supposed to be a permanent link now I lost files from it
Edit: The download link should have been permanent it was shared by an YouTube

March 5, 2024
Unprompted review
TeraBox logo

Reply from TeraBox

Dear Valued User,

We are truly sorry for any inconvenience you've experienced. At TeraBox, safeguarding your privacy and data security is our utmost priority. Users have the option to set expiration dates for shared file links, including options like 7 days, permanent, etc. The issue you encountered occurred because the user who shared the file with you set a specific duration for the link's validity.

We recommend asking the YouTuber to create a new link with a longer or permanent duration for your convenience. To further demonstrate our sincerity and commitment to service, we invite you to contact abby@terabox.com. Our customer service team will be more than happy to address any concerns you may have and offer you the opportunity to try our premium membership benefits.

Thank you for your understanding and continued support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look