It's rubbish I paid for premium but although it logs me in via the pc and occasionally shows every once I can get it to show I have the premium account I paid the year up front. Frustratingly the exac... See more
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Full of ads its a pure scam you need to give all permissions so they can collect all uour personal data photos, contacts, videos etc.. its a chinese funded company india needs to ban it please do r... See more
Company replied
The worst cloud storage experience I've ever had. Their abusive business model is to make unsuspecting users to upload their files onto the 1TB "free" storage, while serving you ads and offering zero... See more
I spent a week trying to upload my archive both from my desktop via their web browser and via AirExplorer from my Google Drive. In both cases I am constantly seeing missing files and system errors. It... See more
Company replied
Company details
Written by the company
TeraBox is a high-capacity cloud storage service designed for individuals. We are committed to providing users with a secure and convenient storage solution, offering 1TB (1024GB) of free storage space. We strive to continuously improve user experience and satisfaction, and aim to become the most popular brand in cloud storage.
Contact info
Roppongi Roppongi Hills Mori Tower (39F), Minato-ku, Tokyo 106-6140 Japan, 1066139, Tokyo, Japan
- abby@terabox.com
- www.terabox.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Lost everything and they couldn’t care less!! 🤬
I was delighted when I discovered TeraBox, so much so that I subscribed as a premium member a few months ago. Over a period of about 2 months I moved over 1,000 videos and 2,000 photos from my phone to finally free up some space. Suddenly 2 days ago TeraBox wouldn’t let me log in. It was saying the password was wrong. I tried everything to troubleshoot it without any success. I wrote to TeraBox via the AppStore, no response. I sent them a message on their Facebook page and also an email. Days later I received a pre-written response which was of absolutely no use. “Check the username and password you are using are correct etc” things that I had specifically told them I’d done when troubleshooting. I cleared the cache, deleted the app, redownloaded the app, nothing. I completed the “reset my password” link so that a reset email would be sent to me. No email received. I have pleaded with them to help me get this sorted, because those photos and videos are now deleted from my devices. TeraBox have been absolutely useless and they couldn’t care less about my photos and videos. For anyone even considering purchasing a premium membership of TeraBox, I advise you to seriously consider whether your stored items will be safe. What is actually the point if you have to keep things backed-up somewhere else just in case?? I really wish I hadn’t trusted these clowns. The only positive thing is that I’ve been given a full refund for my paid monthly subscriptions.
*edit following TeraBox response* TeraBox has now stated that my issue has been resolved and that they have sent me a verification code to my email. Neither of these claims is true. I have checked every mailbox folder for such an email but there is nothing there. As for the issue being resolved, they must be referring to the fact that I was refunded for my premium payments. They are certainly not referring to me having gained access to my account! Photos and videos have NOT been recovered
**Edit #2** I finally received a password reset email after several days. I have now been able to access my data and I have saved elsewhere. There was definitely a problem with emails being sent and received, and despite being told on several occasions that verification emails had been sent, they were not being received. However, as this problem finally got sorted I am willing to ‘let this go’. Sometimes I think it’s better for a company to just be honest about technical issues, rather than making repeated denials and implying user error.

Reply from TeraBox
Very useful
Very useful
Fast servers
Very secure
Complex in the application
I use it like daily.
BEST CLOUD EVER BEST SECURITY 🔥

Reply from TeraBox
Terabox not only offers tons of storage…
Terabox not only offers tons of storage but also lets me find any files I want, like software or movies. Now I don't have to Google it—I can easily find everything right on Terabox for free.

Reply from TeraBox
Full of ads its a pure scam you need to…
Full of ads its a pure scam you need to give all permissions so they can collect all uour personal data photos, contacts, videos etc.. its a chinese funded company india needs to ban it please do report in cybercrime department so they can remove this fraud app. its a threat to india and it's users.
Edited:
Don't try to fool us we all know, Stop your services in India you chinese frauds.😡

Reply from TeraBox
The app is not getting speed you have…
The app is not getting speed you have to connect it or I will understand
install this app

Reply from TeraBox
It's not working right some days videos…
It's not working right some days videos loading problem and many issues

Reply from TeraBox
BAD SERVICE AT ALL: AVOID IT PPL !!! UPDATED REVIEW !!!
THEYR WEBSITE NOT LOAD ON EDGE LATEST VERSION !!!
SAME ON FIREFOX JUST A WHITE PAGE...
*************************************************************
UPDATE AFTER 15 DAYS OF WAITING FOR A NO EXISTENT SUPPORT:
*************************************************************
WE CONTECTED THEM 15 DAYS AGO SO THEY SAY TO WAIT 3-7 DAYS...
THEY ASKED SCREENSHOTS OF ERROR ECT BLA BLA BLA...
THEY JUST EXPIRED :-)
...AND THEYR WEBSITE
NOT LOAD AGAIN...
PPL AVOID THIS COMPANY SERVICE, IT IS TOO BAD AT ALL...

Reply from TeraBox
The best app for data storage
The best app for data storage, easy to obtain gold/coins which you can use to avail premium, additional storage, themes and many more. I also enjoy the game gold miner that will give you more gold coins and other freebies. The upload or download speed is also very fast especially when you are using premium version. Pesonal vault is also very nice, and you can easily share your files with your friends, of which they have an option to save your files shared so that they can easily access the files using their account.

Reply from TeraBox
Can't load any files
I can't load any files. Only advertising. Your app is full nonsense!

Reply from TeraBox
Access to everything and connections!!
I thought it was OK at first but when asked for access to my device and anything that connects to it, obviously I said no. By that time I had already been trapped as had loaded a lot of valuable photos there and planed to back them up to another location later. Never had the chance as to download or upload I had to give permission for it to have access to my phone and anything that connects to it without express permission after that so goodness knows what that software reads and writes to. STAY AWAY from it if you do not want this situation to occur on your phone.

Reply from TeraBox
Hello Terabox administrator
Hello Terabox administrator, my account is temporarily locked due to violation of Terabox policy, I need you to explain that I always comply with Terabox's policy and do not violate anything, I look forward to your feedback on this issue soon, thank you

Reply from TeraBox
I buyed terabox premium can't use it
I buyed terabox premium can't use it

Reply from TeraBox
Very very very very slow download video…
Very very very very slow download video very very adds

Reply from TeraBox
Problem Solved
I had an issue with them where after purchase the premium did not match description. Abby was able so get that fixed in a day. Their customer team is approachable and responsive.
No issue with their product so far.

Reply from TeraBox
its an recent problem
its an recent problem that what ever i have to download is too slow not because of internet .. internet is very fast upto 40MB per sec but the download speed is only 30 KB only ..please take a look and fix the problem as soon as posibel....

Reply from TeraBox
One of the best cloud storage services, so far in 2024.
Tried the very first time in 2024 (May 7th), and had no major issues so far, so really great that I did not have disappointments nor "violent reactions" whatsoever.
In fact, TeraBox cloud storage is truly - a game-changer that made out such even great (and greater) possibilities and opportunities for everyone, yet I understand that some people have complaints, unsatisfied results and other negatives on using it. Not everyone's being the same though, at least they tried.
I was fascinated that free 1TB (1024 GB) is now possible (back then it was a big dream for anyone to obtain it); Degoo on the other hand, had the 100GB offer for free users at the highest starting limit until such time (last 2023 - I was a user on that particular service) that they announced to no longer have the 100GB capacity (due to financial and maintenance costs on their data servers, if I remember correctly), and downgraded to at least 10 ~ 50GB (also the removal of support in desktop platforms, it was notable for all users), which is pretty shame.
Although yes, I understand them from that situation, I just planned to "move out (delete my previous Degoo account)' immediately and then found this several months later, for the very first time.
I really hope that it won't have that "withdrawal effect" in the near future, hoping for the best to come as well, even for myself and the others too. I also don't think too much about getting "Premium" in the long run (it's optional), since due to financial burdens personally, I'll just enjoy whatever it's there at any moment, just like accessing this for free.

Reply from TeraBox
This is one big scam!!
I have been paying for premium account actually still are ... but cant access my account on pc .. Terabox dont know my email but still they take money from my bank every month ...
And by the way this is from there homepage
"How to cancel Premium
expand
If you have purchased a one-month or one-year Premium package, refunds are temporarily not supported. We apologize for any inconvenience this may cause"
I cant login to stop the account because they dont know my mail !!
Dont ever use this firm!

Reply from TeraBox
Worst app ever I wanted to download a…
Worst app ever I wanted to download a file it required me to download terabox I did so and after setting everything up the file link expired!!! It was supposed to be a permanent link now I lost files from it
Edit: The download link should have been permanent it was shared by an YouTube

Reply from TeraBox
I don't know this app
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