Terracotta Property Reviews 9

Charlie and his team at Terracotta were 100% professional and efficient. They provided a valuation and report within the discussed timeframe. The report was perfectly detailed, comprehensive and required no revisions.

Competitively priced, I would both use them again myself and recommend.

Really impressed with the polite, prompt and professional service provided by Terracotta. Their fees were also more reasonable than other quotations we had received from other Chartered Surveyors.
I would highly recommend them.

The survey I had done by Terracotta was exceptionally thorough and comprehensively delivered to me. I cannot recommend them highly enough.

Terracotta Property conducted an incredibly thorough Level 3 survey. The survey was instrumental in the decision to purchase my first flat. I honestly could not recommend them enough!

Excellent company and we used them for four surveys before we bought two properties in summer 2024. Their surveys were so good that we did not proceed on two out of four properties. Worth every penny. Efficient service and booked on fast with it delays every time. Thank you sooo much Terracotta.

Smart, responsive, efficient - we had a very positive experience as purchasers of a property. Written product was comprehensive and complete, and the surveyor made himself available for questions and discussion after delivering the report.

Charlie at Terracotta Property provided us a first class valuation service. Communication was excellent, and the inspection was quickly arranged. The turnaround for the valuation report was as agreed, and the quality of the report was very high with comparable transactions provided, and helpful analysis included as to how the valuation was arrived at. This superior service was provided for a very reasonable and competitive cost.

So impressed was I of the service, that I am considering asking them to provide project management services to a potential re development of a family home.

I would highly recommend using Terracotta Property for all your property needs.

This is a company to be avoided.

They are lazy. My property has a garage, the surveyor did not ask for access bit nevertheless stated in his report that the garage was dilapidated - even though it is far from dilapidated with modern working electrics with a sound roof and solid structure.

Their comparables are awfull, my house is a semi detached but they used only terraced properties for their comparables.

If your bank instructs this firm you should request that your bank provide an alternative.

They also tell lies, they will say they have spoken to local agents but this is a lie because I spoke to the local agents and sent them the emails whereas they will say they have spoken to local agents without any evidence of having done so.

Edited 14/10/2024 after a response from Terracotta

The fact remains that you described the garage as dilapidated without stating a single issue that was actually wrong with the garage I.E a leaking roof or decaying structure etc for example. You did not ask for access to the garage and even now you still can not say precisely what was wrong with the garage - this proves I am right - you are lazy for not entering the garage and you tell lies because you still can not point to a single issue that backs up your description of the word dilapidated.

You also stated that the property will lose value because of its proximity to a halfway house hostel however the said hostel houses people with mental health issues. Mental health is often classed as a disability which in turn is a protected characteristic therefore it appears to me that you have discriminated against a protected group of people and I will be taking this up with your professional board who oversee you.

Total incompetence, sat on a report that was vital to be done in 5 days waiting for and answer but never chased. I found out the report was not done and got it moving. Spoke to Charlie no apologies NOTHING, it was a “we will do it when we can” this is not good enough.

Reported to the instructing company VAS

This company says that its not them.

This was copied from a document they sent out

For and on behalf of
Terracotta Limited
3 Southwark Street
London
SE1 1RQ
www.terracottaproperty (DOT) com

These details match the details against the company.

They were trying to remover a bad feedback making out its against the wrong company. Shame on you.

Update
I am the bill payer.
Lie after lie, I am the bill payer. The surveyor stated he would pop in the next day if he needed to get access to the room as it was not a problem for him, Nothing happened. The bank never told them to put it on hold, they contacted the bank re access to the room, and received no reply so sat on the report and did nothing till I chased. The bank then told them to send it it, they dragged the time out from what they had told me 5 days, I did not swear at Charlie, he was very rude and I put the phone down as I was not going to be spoken to in that manor. This them again is trying to get a feedback they do not lie removed