Terravision Reviews 4,587

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, punctuality, and efficiency, making their journeys smooth and stress-free. Many appreciate the ease of booking online and the comfortable, modern buses. The service is frequently highlighted as a cost-effective alternative to other transportation options, offering excellent value for money. However, some people were dissatisfied with the staff, describing them as occasionally rude or unhelpful. A few other people also felt that the bus stop locations were sometimes difficult to find, leading to confusion and missed buses. There were also occasional reports of overbooking, causing some customers to be denied boarding or experience delays.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its punctuality, reliability, and... See more

Staff

Consumers find staff experiences to be ambiguous. While some reviewers praise the staff as friendly, polite,... See more

Location

Reviewers mention ambiguous feedback about location. Some customers found pick-up points easy to find, with... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking process easy... See more

Price

People report ambiguous experiences with price. Many customers found the prices to be good, reasonable, and... See more

Based on these reviews

Rated 4 out of 5 stars

The bus left Milano and reached Orio al Serio in perfect time as reported in the web site. Seats are very comfortable and there was also A.C. and the possibility to recharge the mobile phone. The o... See more

Rated 4 out of 5 stars

The bus was on time, with a very good cost to benefit ratio. The only problem I had was to find the bus stop at the Malpensa airport, due to a recent change of the starting point

Rated 5 out of 5 stars

Very relibale bus shuttle service, having purchased your tickets in advance online, you can take your seat even if you are a bit earlier than scheduled. In addition they have brand new comfortable bus... See more

Rated 5 out of 5 stars

Easy to book, reliable and a great service. We booked for Milan Malpensa to Milan Central Station and we arrived in approx 50 minutes. We also booked the return trip a couple of days later, coach ar... See more


Company details

  1. Transportation Service
  2. Airport Shuttle Service

About Terravision

Written by the company

Low-Cost, High-Value Airport transfers!

We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.



Our Loyalty Reward program:

We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (1 = 1 point). By registering on our site you will automatically access our reward system.

N° of points Your Reward
25 points 5% discount
50 points 10% discount
80 points 15% discount
100 points 25% discount

Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.

FAQs - Frequently Asked Questions:

Is the ticket valid for the booked ride only? click here
Can I modify the date/time of travel? click here
The name on the ticket is different from the one of the passenger, is this a problem? click here
Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here


Terravision Airport transfers: frequent, efficient, convenient

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Pro-client services

Easy to book, reach and use your services. Everything went smooth.
The prices are affordable, the schedule is respected and the staff is friendly. I will definitely use your services again when traveling to Rome!

April 14, 2026
Rated 1 out of 5 stars

Deception, deception! Driver didn’t pick up us!!!

The transfer was booked in advance, and according to the confirmation, the driver was scheduled to pick up my family at the hotel at the specified time.
However, the driver did not arrive at the designated meeting point. We were present at the hotel entrance 10 minutes prior to the scheduled pickup time and remained there afterwards. Approximately 10 minutes after the agreed pickup time, we received a call from your company stating that the driver had allegedly been at the location, could not find us, and had already left.
We were present at the agreed location the entire time. This can be confirmed by written verification from the hotel reception
As a result of this situation, we were forced to arrange an urgent taxi at our own expense.
The transfer was booked from Santa Susanna to Girona Airport.

April 9, 2026
Unprompted review
Rated 2 out of 5 stars

Very bad organization

Very bad organization. The ticket reviewer should check if the online seats are full before selling other tickets in person at the time of the departure.
It was a scandal to have bought a 9 person family with and elder person) ticket online and, when presenting the QR code, the reviewer didn't even let the 9 person family enter before starting to read other tickets QR codes. The caos was intaled, families where apart and some risking to be left behing at the bus stop (even having bough the tickets), because he was at the same time selling new ones. All of this happenned after a 15min delay of the bus that was supposed to take us to the airport...

April 6, 2026
Unprompted review

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