Tesco Reviews 19,609

Th deliver driver was smoking in the van . I won't be buying from u again online.

My complain is about tesco club card. I know I have a £5 voucher sitting at tesco website for a long time.
I contacted the customer services and was informed that the voucher would be sent on May 18th. After a wait of 11days, I realised that tesco is not sending anything. What tesco sent me a while ago was vouchers to spend £70 every week for 10% discount on my groceries.
Do they really think I am going to spend all that money each week to buy rotten fruit and poor quality vegetables and put up with their rude staff? I moved on to Sansbury, Morrissons, Aldi and sometimes Waitrose for different products and I do not regret it.
Ian, the staff I spoke on the phone was nice, and I was sent a link to review it. I did a good review which I regret because he never sent my voucher.

Appalling customer service from your Beverley store on Thursday 28th May, went in to do our full weekly shop, full big trolley full and it was about 10pm, all tills were closed except the very small basket only tills and not one member of your staff could be bothered to help,
Also we wanted to purchase a few bits for another family member and pay by the cash they had given us, that was not possible as all open tills were card only, again appalling service, The store is supposed to be open untill 10.30 pm so why are the manned tills closed before 10pm not everyone has cards and to also close the bigger trolley self tills is just ridiculous.

Tesco mixed leaf salad slimy and inedible. Out of date food regularly on shelves, fresh kale brown and full of core. The fresh herbs such as basil and mint bad brown and either slimy or dried up. Quality is appalling and prices rising. Shame on you tesco for lack of quality and fresh food. Not just on this occasion but on several visits recently.

No baskets no trolleys??? 4-30 pm

I have given 1 star as there is not a zero
I had popped into tescos southampton rd salisbury to do my shopping when i visited the bread section and just picked up a stone baked white 600g loaf (wrapped). As i moved away and looked at my shopping list. I moved over to alow a member of staff in to get to the bread section as she was picking for an order, she bent down to pick up a loaf (ibelieve a tiger blomer)to my horror her hair brushed accross the fresh unrapped bread and she handled the unwrapped bread whith her bare hands, no gloves. As you can imagine the amount of gems/bacteria she would have picked up just doing her job. Even I do not handel my own bread when shopping without disposible gloves as bread can not be wiped down afterwards.
The woman in question had long hair edging towards the middle of her back, I would have thought that Health and Safety regulations would have required anyone with longish hair to be secured up to prevent hygine and safety issues occuring......Not impressed

I would just like to highly recommend the Whoosh delivery service that Tesco offers, it is absolutely brilliant. Very quick and the delivery guys are brilliant, so helpful. I am at home with a broken wrist and used this service 3 times now and cannot go shopping so this service was just what I needed. Triple gold stars to all that are involved with this service, you guys are my hero's, well done.

As a disabled elderly man i went to Tesco Castle lane Bournemouth to buy trousers.
Firstly Upstairs there was a disabled toilet, i needed to use it. There was not one staff member on the floor to open it for me or to help me with my shopping.When i had chosen the trousers i asked a staff member where i could try them on? this was her answer "take them to the male toilets". So after a real struggle in the stinking cubical i left the store. I got home to find that the alarm tag was still attatched. Off back to the store today (5 mile) to get alarm off. When talking to staff instore i got the same answer. "WE dont have enough staff", It seems to me that Tesco only care about getting purcheses through the tills, NOT thier customers. 1 out of 10 and will not be shopping there again.

Went in as usual to Tesco in Horwich not one freezer cabinet was working. Same happened the week before with their fridge cabinets. Decided to go into Tesco Farnworth. This one at Farnworth is dire. Same two female staff standing about talking every time you go in. Endless trolleys with stock blocking the aisles. Surprise surprise their freezer cabinets were not working either. Another shopper said it has been like that for the previous week as well.
What is going on with Tesco these days. When it first opened up the staff were really helpful and kept the shop well maintained but now it seems they want their customers go elsewhere.

Got an Email from Tesco .We are offering you 3,Whoosh with £15 off a £35 order and free delivery. an order would not accept Phoned They said it excludes alcohol and tobacco So tried again .Would not accept too many items So how can you get to £35 Tesco hasn’t thought this through you know how to get this deal please help me

Tesco Cat litter is good and simple and well worthy for money

Terrible service from the Loughborough Store. Our order was due to be delivered on a Tuesday night 6-7pm. The order didn’t arrive, and phone calls or online chat didn’t result in a response.
We contacted Tesco again in the morning and were promised over chat that the order would arrive that day from 6-7pm (but you won’t see it on the app 🤔).
Unsurprisingly the delivery didn’t arrive, and when we complained again we were told the store manager “might” contact us.
Won’t be holding our breath. And won’t be using Tesco again.

I swapped £12.50 of my clubcard vouchers for £25 hungry horse. when I ordered my meals I ordered 2 classic meals monday to friday £13 however when she scanned my vouchers the price changed to £9,79 each
£19.58 I queried this and was told no two offers can be accepted but it is my understanding when you have a voucher this is like cash with no change

I bought Tesco Finest Dine in meal deal. This included, when viewed online, bottles of Coca Cola. However, in store they only had cans of Coca Cola in that fridge section. Annoyed that when I got home I had paid considerably more because the can of pop were not included, despite being in same fridge. This is deception at its finest. I’m a long term Tesco shopper but will now migrate to Morrisons

This morning 27th May 2026 decided to do a shop at Tesco Clifton Moor around 10.30am with my husband.
The store was fairly busy it is half term of course, however, we managed to find most of our shopping list but I could not find beef stock ( the kind that’s in the fridge in pouches , not dried). I asked an employee as to where I could find it, she randomly waved her hand and told me to look in the meat section. I returned to the meat section but could not locate it so gave up. Thought the Tesco ideal was to take the customers to the product? Well that’s a sale lost!
When we got to the till area where the assistants are at the conveyer belts, huge queues, only three cashiers working. I approached a young man assistant with black curly hair , lovely chap, very courteous, and asked if it were possible to have more cashiers on as there were four to five persons queuing to be served at each till. He straight away went and found a lady and she was stood with him next to me. I explained that I had enquired about the possibility of more tills being opened as by now the front of the waiting area for the tills was packed and people could not get by. She completely ignored me, looking past me as I spoke to her (politely I will add), only to completely turn her back on me and walk away without any recognition whatsoever.
Shame on you Tesco, I worked in that store in the early 2000s, it was policy thst the customer was king, you took the customer to the product and interacted with them to complete the purchase. Also I remember the only one in front of you rule, before another cashier was put on a till to keep queues moving. It beggars belief what your customer services training entails!
I am in my sixties and so is my husband, maybe Im missing something? Does Customer Service matter to Tesco, you have the labels around the store “Aldi Price Match’ maybe you should try “Aldi service Match” as I have never encountered anything like this in their shop or at their tills, they have the policy of having enough staff to open tills as needed. I have just recently returned to shopping at Tesco as I have been a regular Aldi shopper, big mistake, Im taking my custom and money back to Aldi, people who care and make you feel valued. Bad show!

whoosh delivery for 4th time gone to wrong address!!! refund takes upto 5 days to come back. We'll just starve then!!!
Customer service refund guy had no way of contacting shop or driver or getting a replacement order, and previous experience of wrongly delivered stuff, when ive reordered i, the delivery comes with loads of missing items now unavailable, so even if i could afford to reorder now, items arent guaranteed to come. No food, no compensation or even a sorry!!!! Never again whoosh... and, if your driver cant read an address correctly repeatedly, they should be sacked, unless of course they are not provided with a map to show them where to go like they get on just eat...
it would be obvious then the difference between Hall Street and Hull Street...

Sick to death of Tesco poor support service providing a number to call and whats app but arnt valid there should be a law against this kind of misinformation.

So many products out of stock now even basic baquette rolls nothing avaialble for over 8 weeks now. What is going on Tesco because clearly something has gone wrong and your not telling the public.

I had a tesco order arranged for Sunday I received an email confirming no subs, hour later your order has been cancelled no reason given. I was given a £10 goodwill gesture and they would refund my money in 5 days, my shopping was £146 which almost cleaned my bank account out, tescos are quite happy to blame my bank for taking a long time to do the refund and it is not there fault even though they took payment after they cancelled my order,

Tesco Extra in Cardiff today apparently has an issue with fridges, bakery items and eggs! This had been an issue since yesterday and won't be rectified until 7th June. As a result my online order had 19 unavailable items which I only discovered this morning. It even offered me items "I may have missed" even though those items are clearly not available! Why not put a notice on your website or app to this effect.

Anne

I have complained many times on the Tesco website's request for comments that the combination of listing Groceries and Marketplace is very confusing
I received four items from Dynamic Cassette today. Three of them I don't need and have no use for.
Three of the items don't even have delivery slips!
I'm told, in the information on delivery and returns that I have to return these items. I think that they should be collected
I'm very annoyed about this, and shall never order from Market Place again and probably not from Tesco Groceries either
It's particularly annoying because the weather is very hot, and the young courier arrived here at 10 p,m exhausted
He told me that he had eleven more calls to make! This is disgraceful
I told him to go home and get some rest