Tesco Photo Reviews 

2,119
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I have been chasing my print credits for nearly a year now . I get no response when I contact Tesco photo or Max Spielmann . I spent £70 on 1000 prints credits . Where are they ? Waste of money ! I d... See more

Company replied

Rated 1 out of 5 stars

We wanted some photos adjusted and copied today at the Culverhouse Cross store. The lady serving was very unhelpful and did not seem interested or very knowledgable. We left very dissapointed however... See more

Company replied

Rated 5 out of 5 stars

I recently left a 3 star review because my canvas print was not centred as I arranged it online. I went into the store to ask if anything could be done and was served by Tori (who was also juggling s... See more

Company replied

Rated 2 out of 5 stars

Used Tesco photobooks several times and really easy to use , especially to edit size and position of photos on each page. Also u used to be able to edit the photo, especially crop it, from the photob... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Tesco Photo, do more from your digital photos by turning them into prints and gifts


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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1.9

All reviews

(2,119)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Not a very good service

I have used before and been very happy with the service.
This however was a battle that hasn’t ended yet. First I couldn’t open my account I know what my e mail is and password it kept saying account not found, I tried reopening my account then it stated this e mail has already been registered. Using my work e mail i opened another account then I placed and paid for the order.
Nothing came in the post, no emails, after a week I tried to contact Tesco. Why do large companies not have phone numbers ? The only option was to e mail. They didn’t respond very quickly, when they did the reply said we can see it’s been produced but not been dispatched. Another will be produced and then dispatched. I still haven’t received anything almost 3 weeks after the order was placed. The whole experience has made me decide I won’t use them again.

February 16, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi There,

Thank you for your review.

Customer satisfaction is paramount to us and it is therefore very disappointing to me to hear how we have let you down on this occasion.

If you can kindly send us the details of your order to customer.support@timpson.com and we will be happy to look into this for you.

Kind Regards,
Customer Suport Team

Rated 3 out of 5 stars

The actual service was top notch and no…

The actual service was top notch and no complaints at all.
The reason for just 3 star's is the 4 images mug I ordered the quality of the pictures were absolutely awful and I didn't have the nerve to actually give this mug to my friend. It went in the bin and would not order again from Tesco.

January 23, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Paul,

I am so sorry to hear you have not had great service from us. Please contact us at customer.support@timpson.com so we can look in to this matter for you and see what we can do.

Thanks Chloe

Rated 5 out of 5 stars

Great Calendar

Personalised Calendar printed very well.
All done quickly and at good price.
Would use again, Bournemouth branch.

February 2, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Anne,

Thank you for your review.

We are very pleased having read your comments regarding the service received.

I will be sure to pass on your comments to the team!

Best wishes, Customer Support Team.

Rated 5 out of 5 stars

Collecting prints from the Silverburn…

Collecting prints from the Silverburn branch of my late wife who had passed months prior.
. The gentleman serving me was very sympathetic and even took time to laminate one particular print. The standard of the prints was fantastic. Have used the system several times since with many more selections in my basket.

January 27, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Roddy,

Thank you for your review and your kind words.

It is lovely when we receive a compliment and our colleague will be thrilled to hear of this and please be assured the comments will be passed on.

Best Wishes & have a lovely day.
Customer Support Team

Rated 5 out of 5 stars

Excellent service& quality

There was a mix up with my order which got sorted out immediately once I'd emailed customer services. Very friendly & efficient. Photos very good quality & quick delivery. I always buy photo credits which makes the prints an excellent price.

January 14, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Julie,

Thank you for your review and your kind words.

It is lovely when we receive a compliment and our team will be thrilled to hear of this and please be assured the comments will be passed on.

Best Wishes & have a lovely day.
Customer Support Team

Rated 4 out of 5 stars

Great price for photos but I never…

Great price for photos but I never received the email to inform me they were ready so I had to chase this up myself.

February 5, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Mr Cane,

Thank you for your review.

I am pleased your were satisfied with the prints, please be assured your comments in regards to to the collection process will be passed on.

Best Wishes
Customer Support

Rated 5 out of 5 stars

CANVAS

I ORDERED A CANVAS OF MY PRECIOUS PET FIGO, WAS VERY PLEASED, IT WAS HALF PRICE REDUCED FROM £60 OR I WOULDNT OF PURCHASED IT, VERY EXPENSIVE, SO COST ME £30, BUT OVER ALL VERY PLEASED

February 7, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Tina,

Thank you for your review.

We really appreciate your comments, please be assured this will be passed onto the relevent team.

Kind Regards,
Customer Support Team

Rated 5 out of 5 stars

Excellent Service & Product

Wow! What a great product and a fantastic service. I put together a slim calendar online which was easy to do and I collected it within a few days. I will definetly use Tesco again for their range of photo products.

January 22, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Mark,

Thank you for your review, we really appreciate it!

We look forward to seeing you again soon.

Kind Regards,
Customer Support Team

Rated 5 out of 5 stars

Key Ring

It was great from ordering to popping into store to pick it up .

January 27, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Ann,

Thank you for your lovely comments, we will be sure to pass these on for you.

Kind Regards,
Customer Support Team

Rated 5 out of 5 stars

Well done Tesco

I’ve had several different Tesco Photo books printed over the years and never been disappointed. Even when some of the old photos were deemed to be poor quality I was surprised how well they turned out. They were delivered within 3 days. Thank you Tesco

February 2, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Thank you for taking the time to leave a review- I will be sure to pass on your lovely comments.

Rated 5 out of 5 stars

Excellent fast service

Excellent fast service, great quality photos.

January 26, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Thank you for the lovely review- I will be sure to pass on your comments.

Rated 4 out of 5 stars

MAKE SURE YOUR IMAGES ARE WITHIN THE LINES WHEN YOU UPLOAD!

I use Tesco for printing my photos a lot. I have used other company's as well but I stick with Tesco because the printing is usually very good as long as you make sure your images are at least 600DPI for anything larger than 6 x 4. I have printed some brilliant wildlife photos this way at 12 x 8 with great resolution. The photos are usually delivered within a few days. I have also made calandars as well.

January 30, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Christopher,

Thank you- This is really great to hear.

Rated 5 out of 5 stars

Excellent Result

I took 5 mins to throw a load of pics into a little square soft cover photo book , it came out a treat

January 13, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Thank you for the lovely review!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, downloaded my chosen photos, chose the nearest store, which was about 11 miles away, but fortunately my friend lived near the store so she collected them for me. I had an email to say they were ready for collection and my friend picked them up. I couldn't wait to see them, I needed them to be really clear as they're were going to be used in court as evidence, well I wasn't disappointed they were brilliant and much cheaper than I thought they'd be too, will definitely use Tesco again.

January 16, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Cagg- This is great news, thank you for the kind feedback.

Rated 2 out of 5 stars

Great calendar terrible experience…

Great calendar terrible experience purchasing it. I live in US and wanted to make a calendar for my mother in the UK for her birthday. The site didn’t indicate any location restrictions and after uploading the images and creating the calendar I finally got to payment and was unable to complete the transaction… despite accepting VISA a globally recognized credit card!! really really frustrating

January 8, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Nick,

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to customer.support@timpson.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Kind Regards,
Chloe
Customer Support Team

Rated 4 out of 5 stars

Nice photos good quality

Nice photos good quality
BUT no email to say they were ready
Had to telephone!

January 21, 2023
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Janice,

Thank you for taking the time to leave us a review. Your feedback is an important part of our training process, we will do our upmost to put this right in the future.

Kind Regards
Chloe
Customer Support

Rated 2 out of 5 stars

£13 magic mugs

I bought 3 magic mugs. Expensive £13 each. First look, fine. But after 1st use you can always see the pictures and there's no magic anymore. For the cost totally rubish, quality not that good. Won't use it again. Unless the service improves

December 20, 2022
Unprompted review
Tesco Photo logo

Reply from Tesco Photo

Hi Sonia,

Thank you for getting in touch with us. I am very sorry to learn of your negative experience with us. I would like to discuss this matter further you so that I can get some more information on this. Please email all correspondence to customer.support@timpson.com

Thanks Chloe

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