Textbook Solutions Reviews 58

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

First time placing an order with TBS. Terrible service and idiotic reps. Confirmed immediately via message and phone (same day/same hour) to cancel a duplicate order that was placed. Both reps confirm... See more

Rated 5 out of 5 stars

Although at first they did not want to give me a refund because their display page was not native to my browser for finding return labels, after the chat team connected with me they found a solution f... See more

Rated 5 out of 5 stars

I have used TS for undergraduate over 6 years ago and now for the masters program

Rated 5 out of 5 stars

Any company that can give a giant like Amazon competition will get my attention. My book arrived in a timely manner. The order was accurate. My credit card was not compromised. They kept me abreas... See more

Company details

  1. Media & Publishing

Information provided by various external sources

Rent used textbooks and save up to 90%. Search by Title, ISBN or Course at Textbooksolutions.com. Fast and easy with Free return shipping. Order today for the cheapest textbook rentals.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

58 reviews

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Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE! If I could leave a half star or less I would. POOR communications, overcharged me, did not refund my late fee as it was not warranted. BUYER BEWARE.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you text book solutions

Thank you text book solutions. The customer service I received was great the customer service staff was very friendly, this was my very first time ordering a textbook that I needed for a online class, I just placed a order and the staff was kind enough to give me a extra extension due date, definitely will be coming back for future textbook rentals. Thank you textbook solutions for your great customer service!!

January 30, 2021
Unprompted review
Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer. Textbook solutions is easy to order through and offers competitive prices and great inventory. Delivery is quick and they make the return process extremely easy including sending reminders. There really is no reason for me to use any other source - extremely pleased.

January 27, 2021
Unprompted review
Rated 5 out of 5 stars

So far so good!

So far so good!

I was looking for rental textbooks at an affordable price and I was quickly able to find what I needed. I just ordered them and I hope with a positive experience this semester that I will continue to use this service.

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

Feeling confident

I’ve only just ordered my textbooks but I was offered free 3 day shipping and I feel more confident than I did with the previous service that I attempted to get this book through who still haven’t shipped it with no contact as to why

September 6, 2020
Unprompted review
Rated 5 out of 5 stars

Will Be Using in the Future!

So far, I've been extremely pleased with this textbook service. They do have reasonable prices, good deals, and great customer service! I received a textbook I needed in just 2 days after ordering. Last semester, when I couldn't find a return label for my book, I hopped on the live chat, and someone answered me within seconds and sent me the label I needed. I think maybe the only thing that threw me off a bit is when I couldn't figure out how to print my return label from the website.

August 29, 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend

Excellent customer service using the chat feature online. My book arrived fast and in excellent, used condition!

August 20, 2020
Unprompted review
Rated 5 out of 5 stars

Great way to get college books!

The website was easy to follow and the books (I rented 4) have been arriving quickly and in great shape. And the charges are very reasonable. I will definitely do business with the company again!

July 8, 2020
Unprompted review
Rated 5 out of 5 stars

Nice store

Great price, book came pretty quick, sooner than expected. Book was in good quality and then answered some questions I had in a timely manner (next day). Definitely would buy again.

June 15, 2020
Unprompted review
Rated 5 out of 5 stars

My Quick Rental Review

The book arrived after about a week, and it was in excellent condition. I did not see any writing or highlighter marks in it. The book cover shows some wear, but other than that I have no complaints.

Thank you, Textbook Solutions!

- T.M.

February 22, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

They didn’t have a picture of the book I needed, so I was scared to confirm it. The representative I spoke with somehow looked it up in their warehouse. Shipping was so fast, and I actually ended up getting a third edition when i only
paid for a second edition! Definitely recommend :)

February 2, 2020
Unprompted review
Rated 5 out of 5 stars

Arrival came faster than my other…

Arrival came faster than my other books. I'm very pleased with the product that came in and will be searching Textbook Solutions for more books.
Thank you for your great services!

January 31, 2020
Unprompted review
Rated 5 out of 5 stars

Very good customer service!

I rented books online. The process was very easy. I got all of my books in a timely manner and packaged very well. I did have an issue where I received a light ballast instead of a book I ordered. I contacted customer service through text messaging. I messaged with Carolyn and she took great care of me and the very next day I had my book at no further cost to me and the issue was resolved . I will be ordering again! Thanks.

January 23, 2020
Unprompted review

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