Efficiency is the name of the game, and Text Request is the ultimate teammate. We needed an SMS solution that could keep up with our pace without the usual technical headaches. They delivered a platfo... See more
Company replied
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See what reviewers are saying
If you've dealt with services like this before, you'll understand when I say, this was the first that didn't feel icky. 'no thanks, we wouldn't use that feature' and that was the end of the upsell. W... See more
Company replied
In typical sales person fashion, the sales guy said that the 800 number we opted for would be set up within 24-48 hours and it was more like 3.5 business days. I was already down and needed it to be... See more
Company replied
Text Request is a great business texting software. Our team uses the web-based version and the mobile app version of the software. Text Request uses our business' landline's phone number to allow us t... See more
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Company details
- Business to Business Service
- Automation Company
- Internet Marketing Service
- Software Company
- Software Vendor
- Telecommunications Service Provider
Written by the company
Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue.
Text Request. Ignite Customer Engagement
Written by the company
- The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
- Request and collect secure payments by text. Track requests and revenue all in one place.
Quick and accurate 10DLC registration
We will walk you through the registration process.
Our support team is committed to ensuring your 10DLC registration gets approved in a timely manner. Although not everyone gets approved, our success rates are much higher than our competitors.
Contact info
417 Market Street Suite 201, 37402, Chattanooga, United States
- 4232180111
- info@textrequest.com
- www.textrequest.com
Text Request
4.4
Excellent
450 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is an overall efficient
It is an overall efficient, simple, and straight forward system that makes communication visible and accessible to everyone on our team.
September 24, 2024
Unprompted review
Reply from Text Request
Decire, thank you for leaving us a review.
Text Request Review
It is easy to use every day and works well most of the time.
September 20, 2024
Unprompted review
Reply from Text Request
Thank you for leaving us a review. Anytime we feel like it isn't working right, please reach out to support@textrequest.com
Easy to use and a GREAT customer support
I have nothing bad to say about this service, we are enjoying the simplicity and functionality of the website.
September 19, 2024
Unprompted review
Reply from Text Request
Casie, thank you for leaving us a review.
Text request has made reaching out to a…
Text request has made reaching out to a lot of people, very easy. I appreciate the platform and we use it regularly to drive sales up and the frustration of mass texting down.
September 12, 2024
Unprompted review
Reply from Text Request
Thank you so much for leaving us this review!
Text Request is so easy to us!
Text Request is so easy to use and support is very quick to respond!
September 10, 2024
Unprompted review
Reply from Text Request
Thank you so much for leaving us a review.
Great customer support and good…
Great customer support and good interface. We use Text Request to assist our customers and dispatch our service techs then follow up with our customers to assure they have a 5 star experience.
September 5, 2024
Reply from Text Request
Thank you so much for leaving us a review. Glad to hear Text Request is helping you with your customer experience.
I was told that i will be approved…
I was told that i will be approved within 5 days and its been a month and still nothing.
Im paying extra fees because im not approved yet
September 5, 2024
Reply from Text Request
Guy, sorry to hear that the 10DLC registration has been taking longer than expected. I've reached out to the success and support team, they are still working on it actively.
Best decision we made
We used another company for texting and didn't get the results we were hoping for. We switched to Text Request 6 months ago and the results are like night and day. There are so many options depending on your needs. The onboarding process was simple and the staff are great!
September 7, 2024
Unprompted review
Reply from Text Request
Thank you so much for this amazing review. So glad we've met your needs. Please reach out to success@textrequest.com if you have any questions.
From the start...
Our office has been using Text Request for about a year now I believe. From the start, getting information regarding what they have to offer and pricing, to initial training, the customer service has been great. The different plan levels offer pricing options as well as features you can add on alone without having to move a level up altogether and pay for features you wouldn't use. I always have received prompt responses and pertinent information when I have had a question or issues. Being able to send and receive text messages has saved so much time when sending appt. reminders, and the patients definitely love the option of text for communications. All in all it has been a great experience.
September 6, 2024
Unprompted review
Reply from Text Request
Natalie, thank you so much for this review. Glad that the year with Text Request has been great! If you ever run into any questions please reach out. We love helping our users.
It is easy to use
It is easy to use and works as designed. Only thing I wish is it was easier to create a customized group of people to send a group text to.
September 6, 2024
Unprompted review
Reply from Text Request
Jeff, thank you for leaving us a review. Please let us know what would make it easier to customize groups. Email success@textrequest.com
Text Request - Streamlined Marketing
I use Text Request weekly for marketing for my department. It has made texting clients much more streamlined, as we can separate clients into segments and market accordingly. It makes mass texting with clients much more efficient.
September 4, 2024
Unprompted review
Reply from Text Request
Taylor, thank you for leaving us a review. We love your use case. Please make sure you check out Champions Club, found inside your dashboard.
Easy to use
Easy to use! Many different features. Schedule messages, group messages. Can leave unread so I know to go back.
August 22, 2024
Unprompted review
Reply from Text Request
Kristen thank you for taking the time to leave us a review.
Reply from Text Request
Joseph thank you for this review. Our entire success team is in house, and they love connecting with customers.
Great blend of reasonably priced features
Text Request offers a great blend of features at a reasonable price. Other services we looked at wanted to charge us right off the bat for a sweat of features we aren’t sure we’ll ever use. Text Request offers plans that let us start with basics allowing us to grow in the other features over time, or not.
We recently had to switch voice carriers which was a pain. Text Request’s customer service was great and kept us informed as they worked to get us back online. Which is a lot more than I can say bout our voice carrier.
I would recommend Text Request!
July 19, 2024
Unprompted review
Reply from Text Request
Thank you so much for taking the time to leave us a review. I'll pass your kind words on to our success and support teams.
25% surcharge while waiting for 10DLC approval is bad business
Platform and onboarding were good. The reason I am only giving 1 star is because of the 25% surcharge while I am waiting to get the 10DLC approved. I filled out the information BEFORE I had my number ported - doing everything I need to do on my end, and now I'm paying extra waiting for approval on your end. The surcharge should not be there for people who have submitted their information and are waiting for the 10DLC approval
July 18, 2024
Great App!
It is a very user friendly application, I've struggled with figuring out some stuff in regard to mass messages but overall I love it and my company wouldn't not be able to function without it!
July 17, 2024
Unprompted review
Reply from Text Request
Thank you for leaving us a review. If you have any questions, please reach out to success@textrequeset.com
I enjoy using TR because of the acessibility
I enjoy using TR because of the accessibility & the ease of access to reach patients with automated templates.
July 15, 2024
Unprompted review
Reply from Text Request
Thank you so much for leaving us this review.
It does what you need it to
It does what you need it to, a little pricey if you sent alot of text messages but never had an issue with it.
July 11, 2024
Unprompted review
Reply from Text Request
Tony, thank you for leaving us a review.
Great customer service and easy use
Great customer service and easy use
July 9, 2024
Unprompted review
Reply from Text Request
Liz, thank you so much for this review.
Turn your clients into return customers!
I have used Text Request for over a year now, and it is a really easy way to send both single messages to my clients, or mass group messages to all of my contacts when running a sale or ad. It is my go to for SMS marketing when I have a big sales campaign that I want my return customers to see.
July 8, 2024
Unprompted review
Reply from Text Request
Morgan, thank you for leaving us a review. Love your use case!
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