TFM Farm and Country Superstore Ltd Reviews 

Hello, I'm Alexandru, today was the most unpleasant day of my life spent in your store, which has very good products, quality, price, but with some unprofessional staff. Let me tell you what I experienced, I was invited by a family of friends to your store because they were satisfied with your products; 3 families entered the store, I took a stroller, I bought what I needed and one of the family bought a bag of potatoes and put it in my cart, all good, they took the bag of potatoes, paid at home and left the store before us, when we also arrived at home to pay, a person who worked outside came to the house and he asked how many bags of potatoes I paid, my colleague answered that I paid for 2 bags and he started talking loudly to other customers that I had 3 bags and stole one. I got angry and informed him that my colleague paid at I showed another house with the receipt and I asked him why he is accusing someone if he is not sure that it will happen and I think that if you are not sure you can do it professionally without anyone knowing. I asked to speak with the manager (Alex) that I have I tried to inform him of what happened but he didn't let me explain, I was even stopped in a harsh and unprofessional tone. Thank you to the operator or cashier (85863) who came to the manager's office and admitted that what happened was wrong and apologized. I felt that I was treated by a SMART person. WHAT TO UNDERSTAND FROM WHAT I FELT LIKE A STORE WITH DIFFERENTIATED PRODUCTS, PREMIUM, GOOD PRICES, HAS EMPLOYEES WHO LIKE CUSTOMERS WHO SPEAK ANOTHER LANGUAGE, I SAY IT PROFESSIONALLY BECAUSE I DON'T WANT TO BELIEVE ANYONE ELSE!! SHOULD I ENTER THIS STORE AGAIN?? All this happened at TFM Stableford Brdgnorth Shropsire WV15 5 LS. Receipt no: 01003316031 / 0102401529. Thank you in advance and take measures so that it does not happen to other customers.

If you value your time, shop elsewhere.

I attempted on two occasions to purchase a robotic mower from TFM. On the first occasion, I called to check stock and was assured the item was in stock. I paid in full on the phone only to find that most of the parts were missing on collection resulting in a complex refund.

The day after I was called advising they had found stock, so again I purchased and arranged collection. This time the product wasn’t fully registered making the product unusable. Despite multiple long waits on the phone to try and resolve I finally decided it best to return the mower as I was just being passed from one person to another.

The return was awful, as I was at another TFM location, staff were unable to refund and generally unhelpful. It’s the first time I’ve been asked for a utility bill at a shop for a return, having already provided proof of purchase and photo ID.

This has been a complete waste of time and awful customer experience

Purchased Clover compost from Penkridge branch for years now, quality was always good but this year some of the bags I purchased were bone dry and water would not soak into it.
I had to mix the compost in a wheelbarrow like mixing concrete.
I informed them of this and they asked me to pick up some replacements.
Have just opened these and they are the same, have contacted them again but they are just ignoring me.
Not a good service to local people, I will tell all my fellow gardeners in the area to avoid purchasing this product.

I've been a new customer to TFM since moving to a large farm house 5 weeks ago. I've had great service from them so far. I love walking around the store which is always well stocked, plenty of friendly staff on duty, plenty of free car parking space. I've even checked out some of their pricing against local competitors and supermarkets and found their prices are generally good value, not overpriced.

Great experiance everyone is happy to help and super friendly despite the shop being busy. Great selection of items aswell!

Always great to deal with. Good staff in the local store (Newport), great stock and so simple to deal with. A real asset to have locally.

excellent, always have what you want at really good prices. Never would I dream of venturing in to the dreaded B&Q again