Uber Boat by Thames Clippers Reviews 

Unreliable service. They cancel boats without reasons whenever they want.they are turistic service not to rely that you can get to work on time using their service. Their X canceling boats service is a joke

You will have long Que's and Crowds to deal with. Rude and obnoxious Staff. Expensive Costs. They are so focused on money, they just stop going East-Bound from Midday onwards and only get to North Greenwich, where the schedule is total BS. Then you wait for 2 or 3 more boats over an hour saying the Same thing.
I have been stranded more times than I can count. Do NOT go by the Timetables after Midday. Captains just decide on the spot to turn around and go back to Inner London, or just Stop the journey randomly. Not Reliable. Timetable becomes pure Random in the Afternoon.
If I had a Pound for every time I heard - This boat is now 'Out of Service' - I would be rich!
Do not do it people. Don't be Stranded.
(No point replying Uber Admin - Nothing Changes)

Used the uber boat from near Waterloo to Battersea’s power station , the lady said here’s your boat coming after the boat that’s in leaves - it just carried on past she didn’t know why so was on the phone to the boat it then had to go turn around and come back so waited about 30 mins in total , I don’t think it’s good value short ride cost £9:50 each

I had no wait to get on to online chat and Patricia transferred the details of my unused tickets to a new date and trip right away.
Alan Cross

Unfortunately we selected the wrong tickets from the machine when travelling from Westminster Bridge to Greenwich and was fined accordingly. It was a genuine mistake and we appealed the fine. Patrica at Uber was brilliant at getting the issue resolved to our satisfaction. Throughout the appeal process we were dealt with efficiently and with courtesy at all times. Very good service by this company and particularly by Patricia.

I used yesterday the service from Westminster to Canary wharf. Worst service ever. One of the ladies terrifibly rude. I will never use again.

Made our day. Don't trust negative reviews here. Reasonable prices especially for family. We had a return, honestly the best money we spend on us on a holiday. Free toilets on board. May get busy at some stops running all day. On the way back to Putney we had to wait about 30 minutes in Embankment, but still it is worth it.

We were on the Clippers 6 weeks ago. Did the whole day multistop thing and went all the way. The Mate Prince Seneviratne was very helpful on our trip from Barking to Putney. We started off with a visit to the Thames Barrier and started back up river. He explained about the 21 Bridges we pass under.
You can see nearly all the major attractions from the river! Stopped off at Borough Market for lunch but it was a bit too busy for me. Preferred the boat!

Complaint Regarding Rude Staff and Denied Service on Return Journey (Saturday 2nd August 2025, 22:05)
Dear Uber Boat Management,

I am writing to formally raise a complaint regarding a very disappointing experience my family and I had while using your service on Saturday.

We were a group of five—myself, my wife, and our three children—returning on your service at approximately 22:05 at London Eye boarding station. At check-in, your staff member was extremely rude and unprofessional. Despite having a screenshot of our valid ticket, he refused to accept it and demanded to see the email confirmation instead. As I attempted to retrieve the email on my phone, he did not wait and left us behind, denying us the service we had already paid for.

This action was inconsiderate and unacceptable, especially given that we were traveling with children. As a result, we had to wait another hour for the next available service, which only went as far as North Greenwich. From there, we had to take a bus and finally reached home at 01:00—an ordeal that was both exhausting and entirely avoidable.

This experience was not only stressful and inconvenient, but it also reflects poorly on your company’s customer service standards. Based on this, I am unlikely to use your service again and will not recommend it to others.

I request a formal response to this complaint, as well as a refund or compensation for the inconvenience and service denial.

Arrived on time, not crowded on a grey day. One of the few civilised ways of moving around London. Crew were helpful and efficient.

Scenic ride, but during peak hours on a weekday we had to wait 30+ minutes for a ride. Recommend to ride early during the day as it got very crowded in the afternoon.
Reasonable rate for 1 day hop on/off for a family with children.

Not accommodating staff, waiting forever for boats, and had to wait 50 minutes total to ride.
Will not use again.

Dan was very patient and helpful. Answered all the questions I had very politely and quickly

A great way to explore along the Thames.

Bought a ticket online, then scanned on each boat. Went to the O2, at Greenwich North, unlike some of the others.

It was a warm day, so the occasional water spray at the fast speeds, was welcome.

I didn't look at the timetable once. I just turned up, hopped on, hopped off. I find it weird, that people expect a tourist boat with unpredictable numbers of passengers, and other boats, to stick to a timetable.

Had a great day and got some amazing photos. My only regret, is not trying it sooner.

Timetable is completely misleading. We checked the times and made sure we were at the pier early. Only those going to further destinations weee accepted aboard. The next boat was scheduled for 20+ minutes later. This made us late for our next attraction. Expensive. Unreliable. False. Terrible.

Very helpful member staff on the chat line who sorted out my problem without complication.

Give me a very kindly help, professionally resolve the problem, thank you so much!

Unnecessarily complicated boarding process having to authenticate tickets as you board and useless announcements made us miss our destination departure. The on board announcement didn’t say which end of the boat to get off and the doors all said “ no exit to outside” so we walked to the back and saw the same sign and by the time we got to the front where we saw an open door, they refused to let us off despite not having cast off. When we did eventually get back the return boat had the additional words “whilst in transit” on the doors and the announcements were very clear and said which end to get off. Won’t be using the boat again! Taxi or public transport much easier and far cheaper!

Great way to move around London. Despite there was a busy period during our trip, the journey was amazing and the price is affordable.

I had to contact customer service for a refund of mistakenly bought tickets and this was settled in a no time.

I rarely write negative reviews but, I would give Uber boats zero stars if possible. We used on a recent visit to London. We took a single journey (This is what we requested to the ticket lady), after boarding, we were pushed of the boat after about 2 stops and told we had to re board another boat, The staffer insisted we tag on AGAIN for the second section (even after explaining the situation multiple times, she was not a pleasant staffer at all). As a result they Double charged us for a single trip, The single trip price was already Way to expensive ..). in the end it cost us about 32 POUNDs per adult to travel a few km.. Totally shocking. I would never use this service again and will definitely be telling others not to either.