The clothes are beautiful but the quality is questionable. My top snagged the day I got it, the zip had to be replaced on trousers before I wore them as it was stuck and the beads in the trousers are... See more
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I ordered a dress from ARE in May for a wedding and was delighted to wear it. Unfortunately, the quality did not match the price — the fabric snagged and pulled throughout the length of the maxi d... See more
ordered a dress from THE-ARE to Norway. delivery time and buying process was very smooth, size also true to size. Unfortunately, I found the color different than that on the picture and wanted to retu... See more
The after sales service actually does answer, and it means a lot in case of any problem faced. They were answering my questions and let me know the different steps I was going through from start to en... See more
Company details
Written by the company
Encuentra diseños originales entre tops, pantalones, vestidos, monos... Looks de fiesta y moda casual para chicas jóvenes con estilo. Hecho en España
Contact info
C/ La Safor 5, 46940, Maniss, Spain
- 684425209
- contact@the-are.com
- www.the-are.com
2.9
Average
512 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 2 weeks
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Very disappointing experience
Very disappointing experience – worst customer service I’ve ever had.
I ordered a dress a few weeks ago and wanted to return it — but despite multiple attempts, I still haven’t received a return label.
I’ve emailed several times and never got a reply. On WhatsApp, I keep getting the same vague response: “Everything will be sorted soon.” But now we’re over a month later, and nothing has happened.
This has been incredibly frustrating, and at this point I’ve completely lost trust in this company. I’ve never experienced such poor service anywhere.
Would not recommend.
July 14, 2025
Unprompted review
I had a problem with a product and they…
I had a problem with a product and they resolved it. Thanks to Ines and her work!
July 10, 2025
Unprompted review
Absolutely disgusted with their…
Absolutely disgusted with their products and customer service. I bought a dress and there was a fault in the fabric that meant there was a pulled thread down the front which distorted the pattern and created a small hole. I got in touch with their customer care department and was advised that obviously i was too big for the dress and had stretched it!! Beyond rude and unhelpful (and this wasn't the case at all) . I was completely honest with them and provided photos and they eventually said they would pay for it to be repaired but then later said this wasn't possible as the dress couldn't be repaired. The clothing is made with cheap fabric and is very poor quality. The way in which the the customer service rep spoke to me was shocking. Would strongly advise you spend your money elsewhere.
July 7, 2025
Unprompted review
I bought a lovely dress from Italy
I bought a lovely dress from Italy. The dress is very beautiful with a gorgeous packaging. Super fast shipping. The customer service is impeccable. I contacted them on WhatsApp and they were fast, kind, and helpful. Unfortunately, I had to return it because it wasn't the right size and didn't fit perfectly.
July 3, 2025
Unprompted review
SCAM
SCAM
- The refund policy is set up so that it is almost impossible to return your clothes and you have to pay another 20 euros to return them. The period to return your items for a refund is very short, so you better keep a very close eye on it! Afterwards, you can't exchange items either!
- Moreover, I bought a dress worth 200 euros and after I got it I saw a 150 euro price tag on the dress...
- The dress was 100% polyester, quite poor quality...
May 23, 2025
Unprompted review
Reply from THE-ARE
Hi Julie!
We’re sorry to hear that your experience wasn’t the best.
As we mentioned, the item you received was mistakenly sent from one of our stores in Spain, which is why it had a price tag in Spanish price.
Additionally, our exchange and return policy is clearly explained before, during, and after the purchase so you can take it into account. It’s also stated that exchanges are not currently possible outside of Spain due to platform limitations, although we’re actively working on improving this.
We hope this clarifies your concerns!
Best regards,
THE-ARE
Not recommended
I wish I had read these reviews before ordering with THE-ARE. Ordered the Jaén dress in green, which looked beautiful on their website and social media. In reality, however, the dress was made out of a flimsy fabric and the cut was very, very unflattering. The price I paid (190 EUR) was extremely disproportionate to the quality I received, which was comparable to Shein or Aliexpress. I immediately returned the item (cost: 20 EUR). Eventually I received my money back, but it took me several weeks and e-mail exchanges. This was an absolute waste of my time and money.
May 23, 2025
Unprompted review
Reply from THE-ARE
Hello!
We're very sorry to hear your feedback and that our dress didn’t meet your expectations.
We carefully select the best fabrics to create our designs, and since this is a jacquard fabric made for summer, we chose a lightweight material to ensure it wouldn’t feel too warm.
We hope we can get it right for you next time!
Best regards,
THE-ARE
Terrible Experience – Poor Quality, and Dishonest Service
Terrible Experience – Poor Quality, and Dishonest Service
I had a very disappointing experience with The Are. The dress I received was not only defective, but the material was cheap, poorly made, and badly cut. The sizing was completely unrealistic compared to the size guide on their website — it didn’t match at all.
Despite the high price, the quality was extremely low. I also paid for urgent shipping, and yet the package still arrived late.
On top of that, customer service is incredibly frustrating — they rarely respond to emails, and their messages on WhatsApp are rude and unprofessional. The customer service was exceedingly impolite and demonstrated a clear lack of willingness to assist. The responses I received did not provide the information I requested
They made multiple mistakes with my order and took no responsibility.
To make matters worse, they even tried to withhold part of my refund without any valid reason. I should have checked the reviews before ordering — it would have saved me time, money, and stress.
I strongly recommend avoiding this brand at all costs.
May 20, 2025
Unprompted review
Reply from THE-ARE
Hello Constance!
We are sorry to hear what you are telling us.
Due to an error in an order number you were informed of a bracelet that did not belong to your order, we apologize for that again.
We see that the refund was generated within the deadline, the day after we received your dress and you were passed twice both the capture of your refund and the pdf provided by the platform with proof of the transaction.
On your part we received continuous disrespect, implying that it had not been generated and that we were lying when our colleagues were passing you the information they had and you were requesting so once repeated the information at different times they closed the conversation.
All refunds, as we informed you and as you knew, can take between 4 and 14 working days depending on the bank receiving the transaction.
Best regards,
THE-ARE
I ordered my dress on Tuesday morning…
I ordered my dress on Tuesday morning and paid for fast shipping ( 1-2 days - 20€ ), delivery wasn’t even in my country on Sunday.
When I wrote a review on their site it did not appear.
I will try to get my money back for “fast shipping“ but reading this comments I’m not hopeful.
May 13, 2025
Unprompted review
Reply from THE-ARE
Hello Josipa!
We couldn’t find any communication with our customer service team, and we’re sorry for what happened.
The express shipping fee has already been refunded to you.
Best regards,
THE-ARE
Really bad experience
Really bad experience - dress was poor 100% polyester quality and I only got 3/4 refund when I sent it back.
Their system allowed me to return the cape, which the company is refusing to refund me for.
DO NOT BUY FROM THIS COMPANY. BUY FROM BAYMO!
May 14, 2025
Unprompted review
Reply from THE-ARE
Hello Lucy!
We are sorry for what you are telling us.
On our website it was indicated both in the return policy and in the same product description that the cape was not refundable and so it was done and we let you know.
Otherwise, the rest of your order was correctly refunded.
Our garments are of the best quality, designed from the beginning by us in our workshop in Valencia and produced in Spain because we are a brand with ethical values and quality that we work to make original and quality garments for all girls!
Best regards,
THE-ARE
Company refuses to pay back despite proof of delivery
This company is a scam and is unable to handle returns.
My postal carrier send proof of delivery to their return facility. The ARE lost the returned clothes. As a result, The ARE refuses to pay back >200 euros.
DO NOT ORDER from this firm. They will not refund you!!!!!
April 12, 2025
Unprompted review
Reply from THE-ARE
Hi Kim!
We are really sorry to hear about your return.
As we have been discussing by email, you did the return shipment on your own from the carrier of your choice.
On our website we recommend that you send us certified shipments so that we can track the shipment, in your case you sent us your return with an ordinary shipment without the possibility of tracking as they let you know when you asked the carrier and we could confirm it to you since it was indicated on the ticket you gave us.
Being a shipment without tracking we can not know where the package is and we have reviewed all our warehouse but your items have not arrived, we can not generate a refund as we have to have them to generate it.
As we have already commented in our mail, we will be happy to do so if they arrive but we have not received and we can not be responsible for a shipment that we have not managed us or our platform and that has not followed the recommendations to do so by registered mail but have been sent the garments from the Netherlands to Spain by regular mail.
Best regards,
THE-ARE
Don't order from this store!!!!
Don't order from this store!!!!
The clothes are shitty quality, the returns aren't free and you can't return all items - some apparently can't be return and this isn't noted anywhere. They will probably go bankrupt soon or at least I hope since it's a complete fraud.
March 26, 2025
Unprompted review
Reply from THE-ARE
Hello Giulia!
We are sorry to hear that this has been your experience in our shop as it is not what we would have liked.
Our garments are designed and made in local workshops in Spain, we select the best quality fabrics and the patterns are totally original created by us.
On the other hand, we inform you about the return policy on the product page itself, having in all the descriptions of the accessories that for hygienic reasons do not have the option to be returned so that you can take it into account before adding them to the cart. You can also find in the returns and exchanges policy section both the cost of returns and what cannot be returned and the methods available.
We hope we have solved your doubt, we keep your comments to improve always and we hope you visit us again to try new models!
Best regards,
THE-ARE
Don’t bother with the customer support, they are all liars
If you are lucky enough to be reading this before placing an order with them, DON’T. This brand should be shut down due to their awful treatment of customers. Their refund policy changes depending on who you are asking and then they lie about what information is available on the website, ignoring the images taken directly from that same website. Complete lack of integrity and borderline scamming behaviour. I will be filing a complaint with the ECC and highly recommend others who had similar experiences to do so too.
Update: the refund policy I mentioned is based on the T&Cs on your English version website, the contradictory information was given me directly by customer support.
As for the incorrect information on the website, I'm talking about the fact that items that are not eligible for returns are able to be added to cart through a 'quick add' button that does not say those items are non-refundable.
Again, I have provided images that show what I'm saying is true and that can be easily checked by visiting the Carlota dress page and clicking on chiffon cape - 'quick view', which is directly under the 'add to cart' button. That allows a customer to purchase the item without knowing these details. It's something that needs to be amended yet the company refuses to take responsibility for that mistake, instead choosing to gaslight customers saying the information is available on the product page. That is true, but there are multiple ways to add a product to cart and one of them is missing important details. I've been arguing with you over this for a week and you still haven't changed it.
March 6, 2025
Unprompted review
Reply from THE-ARE
Hello Beatriz
We are sorry to hear what you have told us, the return policy is openly available on the website so that you can take it into account before making your purchase.
We work with two different platforms, one for Spanish orders and another for international orders where you have the price of the return in each country.
We do not understand the accusation that you give us that they are changed because all our customer service girls take into account the published policy and that you can see yourself to resolve your doubts.
We are sorry if there has been any misunderstanding, but as we say the policy is the same for everyone and you also have the possibility to change the language to make it easier to understand!
We hope we have helped you.
Best regards,
THE-ARE
Horrible Experience with Defective Products and Terrible Customer Service
I purchased a dress from THE-ARE, and when it arrived, the strap was completely detached. The customer service claimed this was “normal” and part of the design, suggesting I should sew it back on myself. Really? How is this considered acceptable? Nowhere in the product description was it mentioned that customers would need to repair their own garments upon arrival. Had I known this, I never would have bought it.
The strap is incredibly thin, and honestly, how am I supposed to trust that it won’t break again? The dress looks and feels cheap. To make matters worse, I am left with a cape that is now completely useless because it was meant to match the dress. The customer service response was unhelpful, and instead of taking responsibility, they gave me excuses.
The company suggested I could return the dress, but I'd be forced to cover the shipping costs, and they refuse to refund or exchange the cape, despite it being completely useless without the dress.
This whole experience has been incredibly frustrating.
I would advise anyone considering buying from this company to seriously think twice. The product quality does not match the claims, and customer service has been unhelpful in addressing the issue.
Zero stars if I could give them.
February 27, 2025
Unprompted review
Reply from THE-ARE
Hello Melanie!
We are sorry to hear about your order as we have already referred to it in our communications.
We explained to you that the strap was not ‘broken’ but was probably detached as it is not sewn like the rest of the seams of the model in a strong way but to what in sewing is called as a hold-down.
This is done so that once the customers receive it, as they are long straps, depending on their height, they can easily unpick it without tearing or damaging the outer fabric and sew it again at the height they like and feel comfortable with, as each one can have a different height or feel comfortable with a more or less pronounced neckline.
Also in our mails we showed you different models in which we used the same technique that are in any model of the web with thin and long straps, to which you answered us later that you did not like the quality, things that we are very sorry again because we use the best fabrics for our designs.
In your case, as it wasn't a fault in the making and you wanted to return the garment for another reason, we gave you the instructions so that you could request a refund like any other customer who orders from our brand.
Best regards,
THE-ARE
WORST RETURN POLICY
WORST return policy. I'm based in the UK and ordered from there not checking the return policy before. Turns out they have a 14 day return policy AND it needs to reach them within the 14 days of arrival. This gives you very little time to try on and consider if you want to keep the items. I reached out and was first sent a link to do a return. It said it would be £18.99 to return. I then reached out as I saw the return policy on their website and they said it's outside of the return time. I would've nearly spent £18.99 to return, then it wouldn't have been accepted and then they would've charged me to return it back to me. Worst customer service and return policy. In the UK and most of EU 28 days is absolute standard, which is why I didn't check. Only positive - some of the clothing might be nice but I only want to keep one of two dresses. Won't order from here again and will not recommend it to anyone.
February 25, 2025
Unprompted review
Reply from THE-ARE
Hi Lisa-Marie!
We are sorry for the misunderstanding with our return policy.
What we indicate on our website is that you have 14 calendar days to REQUEST the return on the platform, on the web you have depending on the country the shipping cost that being from UK (not belonging to the European Union) has customs already included so that it does not generate new charges during shipping.
And we give a total of 6 extra calendar days for the shipment to ARRIVE at our facilities as we understand that if you ask for the return on the 14th day after it arrives, the shipment has to reach us.
If when you wrote to us the total of 20 days, 14 to order it and 6 to get it to us, were already expired, my colleagues would inform you that it was already out of time.
We hope we have solved your doubts.
Best regards,
THE-ARE
Don’t order if you might want to return item…
Don’t order from any country outside spain if you want to return. The delivery was quick with dhl the quality of the dress was not what i expected so i wanted to return the dress but customer service never replies to emails. On website they recommended returning with dhl but i had to pay for return cost and taxes with dhl it was around 40eur just for them to not reply to calls and emails from dhl to accept the parcel. So they never accepted the parcel back and now i sit on cost of dress i can’t wear + return costs.
Once i reached their customer service on phone but they just weren’t any helpful and not friendly at all.
January 24, 2025
Unprompted review
Reply from THE-ARE
Hoa Hanna!
We are sorry to hear what you are telling us as it is a far cry from what happened with your return.
You wrote to us on the last possible day to generate an exchange or return of the order, as we were able to talk to you something happened as the email was not answered as it went into spam and it wasn't until a week later that you wrote to us again.
We have different customer service channels where you could contact us. In your case you decided to send the package yourself from the UK, which has customs in Spain as it is not part of the European Union.
The shipment to our facilities was sent with the customs to be paid and as we expressly indicated on the web:
‘The return has to reach us at our facilities with all customs duties, tariffs and any other associated costs paid. Otherwise, we will not be able to receive it’.
That was exactly what happened with your shipment and that's why we couldn't pick up the pauqete, anyway and despite being out of range when you talked to our customer service girls they accepted the return if you sent it back to us in the correct way.
You never sent us the garment despite the exception my colleagues were making.
Best regards,
THE-ARE
Bad customer service & poor quality clothes
I wanted to return a dress. Unfortunately, I didn't get any response in 2 weeks after I scheduled the return, I didn't get a ticket or anything. They told me that the delivery service will pick it up, just after 2,5 weeks the service arrived to pick it up, but until then, I didn't know if they would return it.
the quality of the dress is really bad, the dress was originally around 80€, i got it on sale though. Same quality as aliexpress. would not recommend it at all.
September 30, 2024
Unprompted review
Reply from THE-ARE
Hi Adri,
Thank you for reaching out to us. We’re sorry to hear you feel this way about our garments. We are a company that manufactures 100% in Spain, and we are constantly growing and seeking to learn and improve every day.
We would like to better understand your situation and resolve any issues you may have had, so we invite you to contact us through our Customer Service channels. This way, we can continue to improve and assist you with what happened!
Best regards,
THE-ARE
Did not received my package
Did not received my package and they didn’t refund me.
August 16, 2024
Unprompted review
Reply from THE-ARE
Hello Maria!
We're sorry to hear about what you're saying, we hope you contacted our customer service department and were able to sort it out.
Best regards,
THE-ARE
Horrendous company
Horrendous company. Cheap clothes. Return an absolute nightmare. Save yourself hassle and just don’t order from them
August 9, 2024
Unprompted review
Reply from THE-ARE
Hello!!
We are very sorry for the problems that could be generated with your order, now we do not have access to see what ocurrido🙏🏻
We want to let you know that we have improved and changed a lot over the years both purchase and return processes, our attention... EVERYTHING, we are a young brand and we have learned a lot from experience.
We started sewing each garment one by one and now we have national workshops with which we work so that the quality of our garments and the originality of the designs go hand in hand.
We hope you give us another opportunity to demonstrate it!
A big greeting,
the THE-ARE team
Defect in stitching
The jumpsuit I ordered came with a defect in stitching. The brand did not believe me and said it was because it is « too tight », which is not true.
I couldn’t send it back.
I was expecting higher quality then fast fashion seeing the price we pay…
Also, I sent back another dress and return costs were at 20€, way too expensive.
June 30, 2024
Unprompted review
Reply from THE-ARE
Hello!!
We are very sorry for the problems that could be generated with your order, now we do not have access to see what ocurrido🙏🏻
We want to let you know that we have improved and changed a lot over the years both purchase and return processes, our attention... EVERYTHING, we are a young brand and we have learned a lot from experience.
We started sewing each garment one by one and now we have national workshops with which we work so that the quality of our garments and the originality of the designs go hand in hand.
We hope you give us another opportunity to demonstrate it!
Regards,
the THE-ARE team
SUCH BAD QUALITY
SUCH BAD QUALITY
The quality of this store is like shien, or even worse. By the money you pay it it not worth it. The thread is coming out the dress when I hadn’t even worn it, and it just came out the box. It’s a complete scam and the dress was really cheaply made with cheap fabric
Don’t buy from here!!
June 19, 2024
Unprompted review
Reply from THE-ARE
Hello!!
We are very sorry for the problems that could be generated with your order, now we do not have access to see what ocurrido🙏🏻
We want to let you know that we have improved and changed a lot over the years both purchase and return processes, our attention... EVERYTHING, we are a young brand and we have learned a lot from experience.
We started sewing each garment one by one and now we have national workshops with which we work so that the quality of our garments and the originality of the designs go hand in hand.
We hope you give us another opportunity to demonstrate it!
Regards,
the THE-ARE team
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