THE FIZZ Reviews 

The accommodation, although with an absurd price, is actually very nice. What is absolutely unacceptable is their customer service. For one week I have been calling and sending emails with no response to either, regarding an issue with my rent. They send late notices with wrong amounts of missing money, through SEPA they try to take the wrong amounts even after the correct sum for the absurd rent has been sent over. The support team and the team managing the rent have demonstrated a level of incompetence I was very surprised by. As soon as I can I will leave The Fizz for good. I would highly recommend to anyone thinking about booking a room at The Fizz to carefully reconsider.

My biggest concern with THE FIZZ is its deposit practice.

I paid a €2,835 deposit for a tenancy where my total monthly payment was €1,035. That means THE FIZZ held an amount equivalent to around 274% of my monthly payment from day one.

When I moved out, there were no deductions to be made from my deposit. The property was handed back and cleared, yet THE FIZZ insists on retaining the full €2,835 for up to another three months.

The contract says the deposit will be repaid “no later than three months”. “No later than” means up to three months — it does not mean THE FIZZ should automatically take the full three months when there are no deductions or outstanding claims.

There is another important detail: the contract specifically states that I am not entitled to interest on the deposit.

So my €2,835 can potentially be held by THE FIZZ for 15 months in total — 12 months during the tenancy plus another 3 months after I have moved out — while I receive no interest.

To illustrate the financial impact: at a hypothetical 3% savings rate, €2,835 held for 15 months represents approximately €106 in interest. If a company were holding deposits of this size for 100 tenants under the same approach, that would represent over €10,600 in potential interest over 15 months.

Of course, the actual interest THE FIZZ earns or could earn depends on how it holds the funds. The point is that the tenant is contractually denied any interest while THE FIZZ retains control of the money.

I find it completely unacceptable to retain thousands of euros from a tenant when there are no deductions to make, and then portray the tenant as unreasonable for asking for their money back.

I have raised this matter with THE FIZZ and have now submitted a formal complaint to the Verbraucherzentrale for independent assessment of these practices.

Prospective tenants should be aware of this before signing.

Avoid The FIZZ Hamburg at All Costs

Living at The FIZZ Hamburg has been an incredibly disappointing experience. Despite the premium rent (mine is currently €1045), the service, facilities, and management are far below acceptable standards. Here’s why you should stay far away from this place:
1. Dirty and Unkempt Hallways: The hallways are consistently dirty and poorly maintained.
2. Broken Facilities:
• The elevator button on the first floor has been broken for nearly a year, making accessibility a nightmare.
• One of the main exit/entry doors has been out of order for months without any sign of repair.
3. Unfriendly and Unhelpful Management:
• The house manager is rude and dismissive. When you raise legitimate concerns, you’re told to reconsider living there instead of receiving solutions.
• Complaints are ignored, and emails go unanswered.
4. Security Issues:
• Packages are left unattended in the reception area for extended periods, making theft a frequent issue.
• Room doors can be opened with any card (credit cards, driver’s licenses, etc.), making security practically nonexistent.
5. Dirty Common Areas:
• The community kitchen is filthy and unusable for cooking.
• The communal ovens are disgusting, and there’s no personal oven in the rooms.
6. Broken and Unsafe Rooms:
• They assign you rooms with pre-existing damage, then blame you for it to charge you additional fees.
7. Inadequate Amenities:
• The study room is often not open on time, despite being advertised as a key feature.
• Elevators frequently break down—an issue for anyone living on higher floors.
8. Intrusive Policies:
• Staff randomly enters your room for ventilation and smoke detector checks. You are forced to be present during these inspections, regardless of school or travel commitments. If you can’t attend, they ignore your complaints and demand you cover the costs of these checks—even though they’re included in your contract.
• If you refuse to sign an agreement allowing them entry while you’re absent, you’re essentially penalized.
9. Overpriced and Poor Value:
• For the exorbitant rent, there are far better options in Hamburg with more respectful management, better facilities, and fewer issues.

In summary, The FIZZ Hamburg is overpriced, poorly managed, and unworthy of your money. It’s not safe, clean, or organized, and the management treats residents terribly. Do yourself a favor and look elsewhere for student accommodations.