The Home Brew Shop Reviews 

90
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I was just about to put an order in for some wine making supplies as this is the time of the year for wine making. Firstly their website does not pick up on key words. When I finally found what I w... See more

Company replied

Rated 5 out of 5 stars

Order on 26 Dec (bank holiday) 27 Dec (bank holiday) 29 Dec email saying delivery today between 1 & 2 pm 29 Dec delivered (20 mins late). Golly, I've had some issues with deliveries this Ch... See more

Company replied

Rated 5 out of 5 stars

After browsing the many homebrew shops online this one has got to be the best one there is. The selection of products available is astounding and even if an item is out of stock it seems to get repl... See more

Rated 1 out of 5 stars

Until recently I'd had great service from these guys. Sadly, I won't be using them again. Their delivery agent failed to follow my 'leave in a safe place' instructions, instead leaving the rather expe... See more

Company replied

Company details

  1. Brewing Supply Store
  2. Winemaking Supply Store

Written by the company

Home Brew is what we do, we have all your home brewing supplies, we have homebrew kits and brewing equipment here at the homebrew shop


Contact info

2.4

Poor

TrustScore 2.5 out of 5

90 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.4

All reviews

(90)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Better than expectations (again)

Order on 26 Dec (bank holiday)
27 Dec (bank holiday)
29 Dec email saying delivery today between 1 & 2 pm
29 Dec delivered (20 mins late).

Golly, I've had some issues with deliveries this Christmas - but not with these people. Knowing when the delivery is due is really helpful (this was emailed from their courier DPD).

August 18, 2011
Unprompted review
The Home Brew Shop logo

Reply from The Home Brew Shop

hi,
yes its the way we do things, we only process orders and take funds when we are about to pack them.
we try not before, but sometimes we come unstuck with out of stocks, but not often
Adrian The Home Brew Shop

Rated 5 out of 5 stars

Great customer service.... unlike a certain Essex competitor

Website a little clunky but everything is great. Ordering, payment and delivery process all quick and first class.
Unlike so many competitors you get an answer if you e-mail about an order. They even publish a phone number!
Will be making a visit to the shop soon, think I will be like a pig in $%£?.

July 18, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent products, service and quality

After browsing the many homebrew shops online this one has got to be the best one there is. The selection of products available is astounding and even if an item is out of stock it seems to get replenished quickly enough. The delivery is top notch also, even when living in the North East delivery takes between 1 - 3 days and the well packaged parcel ensures a safe and secure delivery.

Prices tend to be cheaper from The Home Brew Shop also, only by a few pence but when buying many items you can save a few pounds.

March 10, 2011
Unprompted review
Rated 5 out of 5 stars

A company who deliver 100% service every time.

I've ordered from the Home Brew Shop about a dozen times in the last 18 months. I've never been less than completely satisfied with their service. They always deliver within 3 days and on quite a few occasions I have had the order delivered the next day. I don't look anywhere else for my home brew supplies now.

March 8, 2011
Unprompted review
Rated 5 out of 5 stars

Top drawer supplier

I have been using The Home Brew Shop for internet based purchased for about six years. Their delivery is always prompt and I have been very happy with their service and the variety of products availble on their website. I would heartily recommend them.

March 4, 2011
Unprompted review
Rated 5 out of 5 stars

The only home brew shop you need

Ordered plenty of times, not all 100% perfect, some cans dented, but that's mail order it happens and happens with all companies, Had one order with a wrong item, but a phone call to the home brew shop, had the correct item the next day that's customer service

March 3, 2011
Unprompted review
Rated 2 out of 5 stars

Package looked like it was delivered by Ace Ventura

This is my first time ordering from the Home Brew Shop and I was fairly happy with the website, the price, and the timeliness of the delivery. The condition of the products that were delivered however was very disappointing. Even though the box had 'fragile' written all over it, it was dinged and punctured, with white powder (which turned out to be brewing sugar) leaking out the bottom. Upon opening the box the contents were a mess - covered in sugar from a punctured half-empty sugar bag.
The packaging was not adequate and the sharper cans should have been properly separated from the more fragile items which they could puncture. From the state of the box the delivery method should also have been a bit ‘gentler’ to give the contents a fighting chance.
Will be looking for a refund on the sugar.

March 3, 2011
Unprompted review
The Home Brew Shop logo

Reply from The Home Brew Shop

HI,
Thank you for your comments, Pitty you have not contacted us about this matter
We include a leaflet explaining what to do if there is problems in with the deliveries in all our parcels.
This would of said Please take a photo of the damage, and we would of acted upon the infomation to sort out the problem.
The problem is the parcel was damaged by DPD, which if the parcel was leaking, why accept the parcel ?

Mail order is mail order damages can and will always happen. We are here to sort out the problems, that is what customer service is all about, but you not even contacted us so how can we solve a problem we dont know about

Adrian Green
Director

Rated 5 out of 5 stars

Great

Quick delivery. Everything as expected. Can't wait to use it!

March 3, 2011
Unprompted review
Rated 5 out of 5 stars

Hoofing!

The Home Brew Shop is the cheapest place I have found on the Net. Delivery has always been quick and correct and the nchoice of stuff is fantastic. I recommend it to anyone I know.

March 2, 2011
Unprompted review
Rated 5 out of 5 stars

Great products, with great service makes a great company!

Every order placed was dispatched quickly and delivered even quicker. Ingredients & kits have all had good dates. Damaged items were dealt with swiftly, replaced super quick and hassle free.

There are some suppliers very slightly cheaper, but the great service has easily kept my business.

Only suggestion for website improvement would be a review facility for the products. As a newbie I found this VERY useful, but had to look at the reviews on other sites. This in no way spoilt my experience though!!

February 27, 2011
Unprompted review
The Home Brew Shop logo

Reply from The Home Brew Shop

Thanks

Product reviews are next in the pipe line
As soon as we find time to update the software to they will be added

Adrian

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