The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
Company replied
The Mortgage Store has been my go-to mortgage broker since 2013, and Sam Jones and the team have been fantastic throughout. Sam is incredibly professional, proactive and responsive, and always... See more
Company replied
Sam and the rest of the team have been professional, helpful, knowledgable and approachable! Available to answer any questions I had no matter how silly, and prompt responses and ensuring the timeline... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great!
Jo Hannell was lovely and so supportive. She took the time to explain everything to use which was really appreciated as first time buyers. Couldn’t recommend her more. Our completion date was within a month of applying for the mortgage, she took this into consideration and ensured everything went as quickly as possible. Thankyou!!
July 29, 2026
Reply from The Mortgage Store
Annie, hearing that we helped make your first time buyer journey easier is incredibly rewarding.
Buying a home within a tight timeframe can feel daunting, so it’s fantastic to know that Jo was able to guide you through the process, explain everything clearly, and keep things moving quickly to meet your completion date. Providing that extra level of support and attention is exactly what we aim for.
Jo will be delighted to hear how much you appreciated her help and that she made such a positive difference during this exciting milestone.
Thank you for your kind words and recommendation. We wish you every happiness in your new home. - The Mortgage Store Team
amazing service
Can’t recommend the mortgage store enough! Michael has been so helpful and personable making this process less painful and Yvonne keeping us updated along the way. Amazing!
July 29, 2026
Reply from The Mortgage Store
Erin, comments like these mean so much to our team.
We're thrilled to hear that Michael made the process feel far less painful and was able to support you with such a personal and helpful approach throughout. Making what can often feel like a complex process as smooth and straightforward as possible is exactly what we strive for.
It's also wonderful to hear that Yvonne kept you updated every step of the way. Clear communication and regular updates can make all the difference, so we're delighted that you felt well informed and supported from start to finish.
Thank you for your fantastic recommendation and kind words. Michael and Yvonne will be delighted to know how much you appreciated their support. - The Mortgage Store Team
Excellent Experience
Chris has helped with both of my mortgages so far and will continue to use. Easy to deal with, great and explaining options and proactive in getting everything done.
July 17, 2026
Reply from The Mortgage Store
Siobhan, it means a lot to hear that you've chosen to work with Chris for both of your mortgages.
Building lasting relationships with our clients is something we're incredibly proud of, so it's fantastic to know that Chris's proactive approach, clear explanations, and ability to get things done have kept you coming back. Making the process easy to navigate while ensuring you fully understand your options is exactly what we aim for.
Chris will be delighted to hear your kind words and know that he has made such a positive difference to your mortgage journey.
Thank you for your continued trust and support. We look forward to helping you again in the future whenever you need us. - The Mortgage Store Team
Great service
Donna and Jo were very helpful throughout the whole process and got things sorted for me quickly. Many thanks to them both.
July 28, 2026
Unprompted review
Reply from The Mortgage Store
Kasper, it's great to hear that Donna and Jo were able to make such a positive difference throughout your journey.
Getting things sorted quickly while providing helpful support every step of the way is exactly what we aim for, so it's wonderful to know that the process felt smooth and efficient for you.
Donna and Jo will be delighted to hear your kind words and know that their efforts were appreciated.
Thank you for taking the time to share your feedback. We're always here whenever you need support. - The Mortgage Store Team
We’ve used the Mortgage Store since we…
We’ve used the Mortgage Store since we purchased our first property and they are fantastic from start to finish. Simon Baker is a fantastic mortgage advisor, turns things around so quickly and is very responsive. Charlene has also been brilliant and communicating at every stage and keeping us updated. I’d highly recommend using them!
June 15, 2026
Unprompted review
Reply from The Mortgage Store
Rosie, hearing from clients who have been with us since their very first property purchase means a great deal to us.
It’s fantastic to know that Simon and Charlene have continued to provide the high level of service you’ve come to expect. Simon’s responsiveness and ability to keep things moving quickly, combined with Charlene’s excellent communication and regular updates, are exactly the qualities we strive to deliver.
Your continued trust and recommendation are greatly appreciated. Thank you for taking the time to share your experience, and we look forward to supporting you with your mortgage needs for many years to come. - The Mortgage Store Team
Communication and being updated from Sam Jones
The response from Sam and constantly being updated and kept in the loops
July 3, 2026
Reply from The Mortgage Store
Altin, keeping our clients informed every step of the way is something we take great pride in.
We're delighted to hear that Sam's responsiveness and regular updates helped keep you in the loop throughout the process. Clear communication and timely support can make all the difference, so it's wonderful to know this was your experience.
Thank you for taking the time to share your feedback and recognise Sam's efforts. We truly appreciate your trust and are always here whenever you need support. - The Mortgage Store Team
Warren and Charlene have been amazing…
Warren and Charlene have been amazing helping throughout the all process.
July 24, 2026
Unprompted review
Reply from The Mortgage Store
Guelord, it's great to know that Warren and Charlene were there to support you throughout the entire process.
Guiding our clients from start to finish and making sure they feel supported every step of the way is exactly what we aim for, so it's wonderful to hear that their help made such a positive difference.
Warren and Charlene will be delighted to read your kind words and know that their efforts were appreciated.
Thank you for taking the time to share your feedback. We're always here whenever you need support. - The Mortgage Store Team
Great honest communication
Great honest communication, very understanding & the most helpful people throughout the whole process!
Jo, Donna & Dean were great.
July 23, 2026
Unprompted review
Reply from The Mortgage Store
Ollie, honest and transparent communication is something we place huge importance on, so your feedback means a great deal to us.
We're delighted to hear that you found the team understanding, helpful, and supportive throughout the entire process. Making sure our clients feel listened to, informed, and well looked after every step of the way is exactly what we aim for.
Jo, Donna, and Dean will be thrilled to know their support made such a positive difference to your experience.
Thank you for your kind words and recommendation. We really appreciate you taking the time to share your feedback. - The Mortgage Store Team
Great easy professional experience
Great easy professional experience, James explains everything in a way you understand, can’t recommend enough, Emma very professional and efficient. Thankyou both very much
July 14, 2026
Reply from The Mortgage Store
Steven, it's great to know that James and Emma made the process both easy and professional for you.
One of the most important parts of what we do is making sure everything is explained clearly and handled efficiently, so it's fantastic to hear that James' approach and Emma's professionalism helped create such a smooth experience.
Your recommendation means a great deal to us, and both James and Emma will be delighted to know their support made such a positive difference.
Thank you for your kind words and for choosing us. We're always here whenever you need support. - The Mortgage Store Team
James and Emma were amazing from start…
James and Emma were amazing from start to finish. Everything went very smoothly and were in constant dialogue throughout the entire process.
Highly Recommend.
July 8, 2026
Unprompted review
Reply from The Mortgage Store
Darren, it's fantastic to hear that James and Emma delivered such a great experience from beginning to end.
Constant communication and a smooth, well managed process are exactly what we aim to provide, so it's wonderful to know that you felt supported and kept informed throughout your journey.
James and Emma will be delighted to know their hard work and dedication helped make everything run so seamlessly for you.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your support. - The Mortgage Store Team
Rachel is very knowledgeable
Rachel is very knowledgeable, professional and efficient to name a few.
Also incredibly patient and reactive with our demands.
highly recommend.
July 20, 2026
Reply from The Mortgage Store
Brad, feedback like this is always a pleasure to read.
We're delighted to hear that Rachel's knowledge, professionalism, and efficiency stood out throughout your experience. Providing responsive support while ensuring every detail is handled smoothly is exactly what we aim for, so it's wonderful to know Rachel was able to deliver that for you.
Thank you for your recommendation and kind words. Rachel will be thrilled to read your feedback. - The Mortgage Store Team
Great from start to finish / friendly &…
Great from start to finish / friendly & easy to deal with….
Superb 👌🏻
June 26, 2026
Reply from The Mortgage Store
Thank you Lee, nothing makes us happier than hearing feedback like this.
We're so pleased that you found the service friendly, straightforward, and easy to deal with from start to finish. Creating a smooth and enjoyable experience for our clients is exactly what we strive for.
Thank you for your kind words and support. We really appreciate you taking the time to share your experience. - The Mortgage Store Team
Very professional and helpful
Very professional. Ryan Watson in particular is excellent with communication and goes the extra mile to help. Highly recommend
July 21, 2026
Reply from The Mortgage Store
It's fantastic to know that Ryan provided the level of service you were looking for Shirley.
Clear communication and proactive support are at the heart of what we do, so we're delighted to hear that Ryan's professionalism and responsiveness made such a positive impression.
Thank you for your recommendation and for sharing your experience with us. - The Mortgage Store Team
Jane was amazing as usual
Jane was amazing as usual. very prompt. extremely helpful and made the process a lot easier than it could have been
July 17, 2026
Reply from The Mortgage Store
Hearing that Jane continues to impress is wonderful feedback for the team.
We're delighted to know that she was once again prompt, helpful, and able to make the process much easier for you. Delivering consistent, high quality support is exactly what we strive for, and Jane will be thrilled to read your kind words.
Thank you for your continued trust and support. - The Mortgage Store Team
Reply from The Mortgage Store
Comments like these mean a great deal to us.
We're pleased to hear that everything was explained clearly and that you felt well supported throughout the process. Keeping our clients informed and ensuring they feel confident every step of the way is exactly what we aim for.
Thank you for taking the time to leave your feedback. We're always here whenever you need support. - The Mortgage Store Team
Renewed our mortgage
Renewed our mortgage and they were extremely efficient and very helpful. James Lockett handle our case and he was very nice, helpful and got everything sorted with the minimal amount of fuss.
July 13, 2026
Reply from The Mortgage Store
David, it's great to hear that your mortgage renewal was handled with such ease.
Making the process efficient, straightforward, and hassle free is exactly what we aim for, so it's wonderful to know that James was able to get everything sorted for you with the minimum amount of fuss while providing such helpful support along the way.
James will be delighted to read your kind words and know that his efforts made a positive difference to your experience.
Thank you for taking the time to share your feedback and for choosing us once again. We're always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Abisoye, it's great to hear that everything moved along so quickly for you.
We know how important speed and efficiency can be when arranging a mortgage, so it's fantastic to know that the process was fast and met your expectations. Delivering a straightforward experience without unnecessary delays is exactly what we aim for.
Thank you for taking the time to share your feedback and for choosing us. We're always here whenever you need support. - The Mortgage Store Team
Absolutely phenomenal
Absolutely phenomenal. Jo made the entire experience extra easy on us, I’ve never seen anyone take so much care for their clients. She was extremely professional, knowledgable, went beyond to help us and got us the results we were looking for. I highly recommend using them, especially as first time buyers, because when comparing this Jo’s service to others we had spoken to, they are clearly the best at what they do. We can’t thank them enough - thanks again for everything!
July 3, 2026
Reply from The Mortgage Store
Pawandeep, reading your review has absolutely made our day.
Helping first time buyers navigate such an important milestone is something we never take for granted, so it’s incredibly rewarding to hear how much Jo’s support meant to you. Her dedication, attention to detail, and determination to secure the right outcome for her clients are exactly what we pride ourselves on, and it’s wonderful to know that this shone through at every stage of your journey.
What means the most is hearing that you felt genuinely cared for and supported throughout the process. Knowing that Jo stood out compared to others you had spoken with and helped make the whole experience easier and less stressful is one of the highest compliments we could receive.
Thank you for your kind words, recommendation, and trust. We’re so pleased we could be part of your first home buying journey and wish you every happiness in your new home. - The Mortgage Store Team
Shadi is the man!
Shadi - the one you need!
I don't mean this lightly, we couldn't have completed our first time buying journey without Shadi. We were massively let down by our solicitors and made the whole process extremely stressful and draining. Shadi stayed calm and helpful throughout, offering key advice to keep us on track. Got us the best rate possible and no question was a silly question.
We felt listened to, respected, and like Shadi was a team mate rather than a broker. I'd recommend him to anyone!
July 18, 2026
Unprompted review
Reply from The Mortgage Store
Natalie, reviews like yours are exactly why we love what we do.
Buying your first home should be an exciting experience, even when unexpected challenges arise, so it’s fantastic to hear that Shadi was able to help keep everything on track during a particularly stressful time. His calm approach, expert advice, and commitment to finding the best possible rate are exactly what we strive to deliver for every client.
What means the most to us is hearing that you felt listened to, respected, and supported throughout the journey. Being seen as a trusted teammate rather than just a broker is one of the highest compliments Shadi could receive, and he’ll be delighted to read your kind words.
Thank you for sharing your experience and for your recommendation. We’re proud to have been part of your first home buying journey and wish you every happiness in your new home. - The Mortgage Store Team
Our experience with the Mortgage store…
Our experience with the Mortgage store has been very positive. Michael was very helpful and was always happy to talk things over and explain everything to us properly. I would definitely recommend them.
July 18, 2026
Reply from The Mortgage Store
Angela, it's always rewarding to hear when clients feel fully supported throughout their journey.
We're delighted to know that Michael was able to provide the guidance and reassurance you needed, taking the time to explain everything clearly and make sure you felt comfortable with each step of the process. Helping clients understand their options and make confident decisions is exactly what we strive for.
Thank you for your kind words and recommendation. Michael will be thrilled to know he made such a positive difference to your experience. - The Mortgage Store Team
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