I’ve made several orders over the past two years and never had a problem. When calling to ask about back order items, the chap on the phone was really friendly and helpful, the expectations were clear... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had never heard of The Outpost before (I'm a southerner) but they had exactly what I was after in stock. Made my first order for a Xmas gift for a relative. Next day (or so) I had a personal email fro... See more
The Outpost is a great company based in the north. No issues with delivery or customer service, which is polite and engaging. My only nitpick is that you can't see if an item is in stock or not on... See more
Company replied
I really like the Outpost, and they are my default online source for all things Games Workshop - Warhammer 40k, Horus Heresy and Legions Imperialis. Great pricing, good stock levels and quick despat... See more
Company replied
Company details
Written by the company
The #1 Miniatures Shop as rated on Trustpilot! **Independent friendly local gaming store!** **Great discount on products!** **FREE shipping available!** **Tracked UK delivery as standard!** **Same day dispatch on in-stock orders! (placed before cut-off)** **Live stock levels and stock allocated to your orders for peace of mind!** **Excellent customer service by phone, email or in person!** **Honest advice when you have a decision to make!** **Thousands of products stocked from the best manufacturers!** **No quibble refund/return policy**
Contact info
35 Walker Street, S3 8GZ, Sheffield, United Kingdom
- 01142752172
- custserv@the-outpost.co.uk
- www.the-outpost.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always amazing service!
I have ordered from The Outpost a few times in the past now and I am always happy with the quality of service from them. Items are well packaged and I have never had any issues with them. Highly recommend!
July 10, 2025
Unprompted review
Great service, no issues
Everything arrived quickly, good communication, no complaints. Thanks!
July 11, 2025
Unprompted review
First time buying from The Outpost and…
First time buying from The Outpost and I can't find any reason to give less that full marks: good prices, simple ordering and payment process, excellent communication and rapid delivery.
July 5, 2025
Unprompted review
They put in the effort
Not an easy order to fulfill but they got there - thanks
July 9, 2025
Unprompted review
I’ve bought from The Outpost a handful…
I’ve bought from The Outpost a handful of times now and they’ve been consistently great. Recently had a small issue with a part of a Warhammer set, and they were very fast to replace it. Customer service was fantastic, and I’ll be continuing to use their website for sure.
July 2, 2025
Unprompted review
Great prices on the website
Great prices on the website, easy to find what I wanted and arrived quickly. Can't fault the service again (my second time of ordering).
June 30, 2025
Unprompted review
All round excellent
Website easy to use, stock information up to date, order was processed, dispatched and delivered faster than expected and arrived well packaged and in perfect condition. Would highly recommend.
June 26, 2025
Unprompted review
Great company
Great company , fast delivery and excellent communication
June 16, 2025
Unprompted review
easy website to navigate and find what…
easy website to navigate and find what i wanted. Simple checkout and stuff arrived promptly.
May 28, 2025
Unprompted review
Fast delivery, good price
Bought some lizardy looking models for my husband from our daughter for father's day. I found what I was looking for at a decent price, with fast postage at a reasonable cost. The item arrived on time, well packaged, no damage, as described and the box was shrink wrapped. Overall an excellent online buying experience. I'm sure he'll be delighted that it's not socks! I would definitely buy from the outpost again.
June 9, 2025
Unprompted review
I was lucky enough to buy a couple 151…
I was lucky enough to buy a couple 151 Booster Bundles from the Outpost. Communication was great about delivery time and tracking number, and the Booster Bundles arrived in great condition.
Trustworthy seller!
May 23, 2025
Super quick delivery
Super quick delivery and loved the additional email to tell me it’s been sent with a tracking number 100% ordering again
May 28, 2025
Unprompted review
Needed to make a change to the delivery…
Needed to make a change to the delivery address and was done before sending out to the wrong place, was done with a simple email.
May 31, 2025
Unprompted review
Item wasn't despatched when said
I bought an item, then quickly changed my mind and canceled the order. Next day I got a message to say it had been despatched. 3 days later I got an email to say my order has been cancelled and refunded. All good in this case as I had changed my mind, but it does mean that the item was in fact not despatched when they said it was.
May 23, 2025
Unprompted review
Pre order of magic cards cancelled 2…
Pre order of magic cards cancelled 2 weeks before release despite being ordered in Febuary . Terrible service.
May 27, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.