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The Accountancy Partnership Reviews 

5,673
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 661 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable staff and dedicated accountants for providing prompt, helpful replies to any business questions and guiding them through complex financial tasks. People note that the overall service platform makes managing taxes smooth, straightforward, and entirely stress-free while offering constant reassurance. Some reviewers were not happy with communication, mentioning delayed replies and difficulties getting timely support from the team during important filing periods. A few consumers also experienced frustration regarding unexpected fee increases and missed deadlines that negatively impacted their small business operations and financial planning.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting dedicated accountants who provided friendly,... See more

Service

Reviewers mention positive feedback about service, expressing that everything is handled efficiently and with... See more

Response time

Reviewers consistently highlight positive aspects of response time, noting that communications are prompt,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that support... See more

User experience

Consumers find user experience to be positive, highlighting that the overall process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Dean at TAP as my main account manager is a pleasure. He is always very prompt in his replies and takes the time to explain things I don’t understand due to my limited financial backgroun... See more

Company replied

Rated 5 out of 5 stars

I’ve had a very good experience with The Accountancy Partnership. Dean Saunders helped with my company accounts this year and was friendly, helpful and responsive throughout. He was always happy to cl... See more

Company replied

Rated 5 out of 5 stars

I’ve had a very good experience with The Accountancy Partnership. Dean Saunders helped with my company accounts this year and was friendly, helpful and responsive throughout. He was always happy to cl... See more

Company replied

Rated 5 out of 5 stars

Dean has been handling the accounting for my UK company and I couldn’t be happier with the service. He’s responsive, knowledgeable, and made the whole process of filing our accounts and Corporation Ta... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Chartered Accountant
  4. Tax Advisor
  5. Tax Preparation
  6. Tax Preparation Service

About The Accountancy Partnership

Written by the company


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We offer online accounting services which simplify tax and finances for small businesses, by providing a fresh alternative to old-school high street accountants.

Our Services

Our team of qualified, in-house accountants provide accounts expertise, tax returns, bookkeeping, payroll services and more, all for a low, fixed monthly fee.

Working with small businesses, sole traders, limited companies, contractors, and freelancers, we help businesses start out and then scale.

From only £24.50 per month, you will receive:

  • Your own dedicated accountant
  • Completion of your accounts and tax returns
  • Simple online accounting software
  • Unlimited help and support
  • Call us on 020 3355 4047 or get an instant quote


    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 90% of negative reviews

    Typically replies within 1 week

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    4.7

    All reviews

    (5,673)

    639 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    The best accountant by miles.

    I've worked with a bunch of accountants over the years and struggled to find one who got it right. Rebecca Boyd is the best by miles. She speaks plain English, asks the right questions, and listens properly to find exactly what my company needs. She reviewed my previous accounts and found tax-efficiency strategies specific to my company that no accountant before her had ever picked up on. Didn't think I'd find an accountant this good. Highly recommended.

    August 3, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for your five star review, we really appreciate it!

    It's great to hear of your experience with the team at TAP and your accountant Rebecca.

    Have a great day.

    Jess.
    The Accountancy Partnership.

    Rated 4 out of 5 stars

    Very Customer oriented firm

    Very Customer oriented firm, capable of assisting clients in a promptly and timely fashion

    July 22, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Andrea.

    Thank you for your five star review, we really appreciate it!

    It's great to hear of your experience with the team at TAP.

    Have a great day.

    Jess.
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Alfie has been absolutely amazing and…

    Alfie has been absolutely amazing and efficient! My accounts got somewhat complicated due to myself and Alfie explained everything to me and was super fast at getting everything worked out in a short space of time! Super knowledgeable and cannot recommend enough!!

    July 31, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Chloe.

    Thank you for your five star review, we really appreciate it!

    It's great to hear of your experience with the team at TAP and your accountant Alfie.

    Have a great day.

    Jess.
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Very pleased with accountant Kieran…

    Very pleased with accountant Kieran McCann. Very responsive when I had questions about expenses (almost always same-day reply over email) and small business accounts completed in good time.

    July 31, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Daniel.

    Thank you for your five star review, we really appreciate it!

    It's great to hear of your experience with the team at TAP and your accountant Kieran.

    Have a great day.

    Jess.
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Connor is super efficient and helpful…

    Our accountant Connor is extremely efficient and helpful with any queries, we have been very satisfied with the level of service we have received from him and also the Payroll team! Thank you.

    July 30, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello Emma,

    We do really appreciate you taking the time to leave your feedback regarding your experience with your accountant Connor.

    Have a great day.

    Jess.
    The accountancy Partnership.

    Rated 5 out of 5 stars

    Great company. Easy to deal with and simplify complex HRMC matters

    Great company. They have been so much better than my previous accountant. They are always there and easy to get hold of and talk to about tax matters. They have made dealing with the complex and perplexing HMRC so much easier. Thank you Kirsty McKenna and the team.

    July 30, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello Tanith,

    We do really appreciate you taking the time to leave your feedback regarding your experience with your accountant Kirsty.

    Have a great day.

    Jess.
    The accountancy Partnership.

    Rated 5 out of 5 stars

    Having switched accounts to the…

    Having switched accounts to the accountancy partnership I have been really pleased with my experience so far,easy to deal with,informative,professional in all aspects of any interactions I’ve had. Andrew has been a great help in being able to understand and sort out a particular mess in regards to my accounts. A credit to the company. Would happily recommend.

    July 29, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Craig,

    The team here at TAP appreciate you talking the time to leave us such a positive review!

    Thank you for your recommendation and sharing your experience with Andrew, your accountant.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Ben Williams does a great job with my…

    Ben Williams does a great job with my Corporation and personal tax returns. Highly recommended.

    July 29, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Guy,

    We really appreciate your positive review and recommendation!

    It's great to hear of your positive experience with your accountant Ben.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 1 out of 5 stars

    My experience with The Accountancy…

    My experience with The Accountancy Partnership has been unnecessarily stressful and disappointing. I provided all my books months ago - well in time for my end of June 2026 HMRC deadline. I paid for and was promised that my accounts would be submitted by the deadline.
    As the deadline got closer I became more and more concerned. On contacting Matty, I was told to apply for an extension from HMRC. No idea what would have happened if I hadn't contacted them. I'd have got a penalty probably.
    Although Matty is always polite and friendly in his communications, I have not received the service I paid for.

    July 1, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello Martin.

    Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn't meet your expectations. Your comments have been noted and shared with the team.

    Thanks,

    The Accountancy Partnership

    Rated 5 out of 5 stars

    Fast, Knowledgable & Cost-Effective

    Callum at TAP has been an incredible help with managing all my business accounting needs. He's very thorough, and prompt when responding to any of my queries.
    Best of all, he has saved myself and my company considerable costs over the years. This has more than paid for the accounting fees with TAP.

    Highly recommend.

    July 28, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Ian,

    Thank you for your review and recommendation, the whole team really appreciate it!

    I'm pleased to hear of your positive experience with your assigned accountant Callum.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Accounting Services for Limited Company and Personal Tax Returns

    Accountant Alfie Steele was extremely proactive in completing my Limited Company accounts and personal tax returns. He telephoned me with questions and explanations which was much appreciated and gave the service a very personal feel. Alfie was competent, efficient and a pleasure to deal with.

    July 28, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Tim,

    Thank you for taking the time to share such a positive review, we appreciate it!

    It's great to hear of your experience with Alfie and the service he has provided.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Excellent Service

    Beth is on maternity leave and it is nice to know that this has not affected the excellent service that TAP provides. Jamie Wilson has been excellent in sorting out both my company and personal tax returns in a very professional, supportive and pleasant manner. Well done Jamie!

    July 27, 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Bob,

    The team really appreciate you taking the time to leave us a 5 star review!

    I'm pleased to hear of your positive experience with Jamie while Beth is on maternity leave.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Great service - fully recommend!

    I had the pleasure of working with Andrew Turner, who was really great - knowledgeable, prompt and helpful in explaining things I didn't understand. I have only just moved to the Accountancy Partnership from another accountancy and I was a bit worried about it being a smooth transition, but it's been great. Everything explained carefully, and very thorough in answering questions. I have to say that fabulous to be on top of things early for the next self-assessment round and that's in part because the company's processes and instalment plans make it easy to be organised. And thanks to Andrew, who was able to explain things that my previous accountant made quite mysterious, I am no longer dreading doing my taxes! Fay

    July 24, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Fay,

    The team here at TAP really appreciate your fantastic review and recommendation, especially your positive comments regarding your assigned accountant Andrew!

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Wonderful experience with accountancy…

    Wonderful experience with accountancy partnership team assigning Mr.James Black as my company’s accountant. Answered all my questions about startup tax filing process and felt relaxed.

    July 27, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for taking the time to share your experience in a 5 star review!

    It's great to hear of how positive everything has been with James, your assigned accountant.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Great Experience with The Accountancy Partnership

    Lisa Hinton-Hill from The Accountancy Partnership provides an exceptional accounting service that is both highly professional and thoroughly reliable. She is always ready to offer insightful financial advice whenever complex questions arise. Her proactive attention to detail have significantly improved our cost efficiency. Communication is always seamless, transparent, and tailored perfectly to our business needs. I highly recommend her expert services to anyone looking for a top-tier accountant.

    July 14, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for your review and recommendation, the team really appreciate it!

    It's great to hear of your experience with your assigned accountant Lisa and how positive everything has been.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Great quick service!

    Great quick service!

    July 23, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for taking the time to leave us a 5 star review and sharing your positive feedback, we appreciate it!

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    I've been a customer for the last few…

    I've been a customer for the last few years and have always been super happy with the service. Always a really quick and helpful response to queries and a platform that helps the process go smoothly. Andrew Turner has just finished helping me with this year's self assessment and was great, answering my questions promptly and making sure it was submitted as smoothly as possible - huge thanks and highly recommend.

    July 22, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Becca,

    The team here at TAP really appreciate your review and recommendation!

    I'm pleased to hear of your positive experience with your assigned accountant Andrew and how helpful he has been.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 1 out of 5 stars

    waste of money

    I was changing to them because i heard great things. Just to be clear, I need an Accountant because I do not understand taxes, I was naive enough to belive - as I am still now - that this is what an accountant is for. My bad if this is not the idea of Accountancy Partnership and if i am misunderstanding this i am more than happy to take down this review again. As it tuns out, it is not, you just pay them every month but at the end of the year you end up paying a fee for missed filing (yes, i did not not book payroll, but i was very clear from the start of my contract that I do in fact need deadline remionders which I was told to receive, and they also tell you that they cant do the end of the year taxes because you changed the program and the old information has gone which whiles asking when doing the change was not communicated that i should have done something - whatever that should have been. So noone is doing my taxes, i have to pay a fee and am left with a pile of problems. Which will most likely will cost my more fees and I need to hire a proper accountant who I ahve to pay again to redo what i payd for... What a waste of money

    July 22, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello.

    Thank you for taking the time to leave a review.

    We’re currently unable to locate your details in our system. To help us look into your feedback further, please contact our Client Experience team at Clientexperience@theaccountancy.co.uk and a member of the team will be happy to assist you.

    Many thanks,
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    James Black was excellent

    James Black was efficient, knowledgeable, informative and very polite. His communication was excellent and I would easily and highly recommend him. Thanks

    July 22, 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Carolyn,

    We appreciate you taking the time to leave us a review and sharing your recommendation!

    It's great to hear of your positive experience with James, your assigned accountant.

    Many thanks,
    Tori
    The Accountancy Partnership.

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