TheAutoPartsShop Reviews 

299
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

Great deals on products. Simple to navigate through website. My only issue is that I didn't not receive a email with tracking number or any information letting me know that shipment was being delivere... See more

Rated 3 out of 5 stars

The part is a perfect match and fit. Communication lacked as far as shipping notification. Never received any info until the night before the item arrived. I honestly thought I had been scammed. Lol.... See more

Rated 4 out of 5 stars

I was told shipping information would be given as soon as part shipped. Didn't get shipping information until I told them to cancel my order. They sent me shipping information received the part 2 days... See more

Rated 5 out of 5 stars

Easy ordering, quick shipping, I was surprised I didn't receive a notice that it had shipped or the tracking number, but over all I was happy. Ordered Thursday and received the item Monday.

Company details

  1. Auto Parts Market
  2. e-Commerce Service

Written by the company

TheAutoPartsShop.com sells OEM & replacement parts at deeply discounted prices. Whether you are looking for brand name aftermarket parts or OEM/OES parts, TheAutoPartsShop.com has what you need at up to 80% off retail pricing. Combined with our FREE 2...


Contact info

3.6

Average

TrustScore 3.5 out of 5

299 reviews

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3.6

All reviews

(299)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Package came on the day I was informed…

Package came on the day I was informed about. The package was in good shape, item packed well and I believe I ordered the correct wheel. You guys have done an excellent job as far as I can tell. Don't hardly ever get Quality Service these days anymore. GREAT !

October 3, 2024
Rated 1 out of 5 stars

Wheel Omission The wheel I ordered did not include the…

The wheel I ordered did not include the inserts that are in the picture. It is stated that the lugnuts and center cap are not included. Also, it stated the color may be different than that seen in the picture but nothing about the omission of the inserts. I consider this deceptive business practice

September 3, 2024
TheAutoPartsShop logo

Reply from TheAutoPartsShop

Dear Customer,

Apologies for the inconveniance. The text below the image says "Replace Wheel
The pictures shown are for reference purposes and may not accurately represent the true color of the part.Center Caps and Lug Nuts are not included with Wheel purchases."

Rated 1 out of 5 stars

I only received one fender when I payed…

I only received one fender when I payed for 2

September 28, 2024
TheAutoPartsShop logo

Reply from TheAutoPartsShop

Dear Customer,
One of the fenders is out of stock. Hence we refunded the out of stock fender. The refund would be updated to your cc account in 5-7 business days. Apologies for the inconvenience.

Rated 1 out of 5 stars

Part has never shipped

Part has never shipped. Says in stock. Company won’t answer any emails. Going through my bank now to get my money back. It’s fraud and buy from someone else!

September 3, 2024
TheAutoPartsShop logo

Reply from TheAutoPartsShop

Your refund is processed and settled to your cc bank on 12-Sep-2024 18:49:13 EDT. From the date of settlement you cc bank would take min 5-7 business days to deposit the refund to your cc account. Since the refund is settled with your cc bank, you would have to contact your cc bank if you don't see the refund in your account in 5-7 business days.

Rated 3 out of 5 stars

Perfect fit

The part is a perfect match and fit. Communication lacked as far as shipping notification. Never received any info until the night before the item arrived. I honestly thought I had been scammed. Lol.

September 19, 2024
Rated 1 out of 5 stars

I ordered a wheel

I ordered a wheel, waited a week and on the day it was supposed to be delivered I hadn't received a confirmation of shipping, I knew it was going to be late so I reached out and asked when the new expected delivery date was. I was emailed back a few hours later that they didn't get it in stock so they refunded my money. Had I not asked who knows if this company would have said anything. Had they been proactive and told me sooner I could have tried with another company to get a wheel since I have been without a car and waiting on this wheel. Would give a zero for unprofessionalism and if you do not have the item in stock why are you selling as if it were.

September 15, 2024
Rated 1 out of 5 stars

Poor Customer Service

TheAutoPartsShop shipped the wrong part. Would never give instructions on how to return part. After serveral emails and phone calls, thier only respone was they would have a manager call, which never happened. Now the 30 days is up and I can't return.
Poor customer service. All you will ever talk to is a call center.

August 11, 2024
Rated 1 out of 5 stars

BEWARE

BEWARE… Website offers items that are out of stock. Why let customers buy items just to send an email saying the item is out of stock and have to go through a refund process! Just take the item off the website. And customer service is AWFUL.

September 16, 2024
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