The Bedroom Shop Ltd Reviews 

79
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We bought an Ambleside wall bed with wardrobes on the side from The Bedroom Shop. We got excellent guidance on what to buy and great help during the whole process. Any small hick-ups were attended to... See more

Rated 5 out of 5 stars

Ordered my Kent bedroom furniture by phone. Lady who dealt with my order was helpful and so professional. Came earlier than expected. Two delivery men took items upstairs to bedrooms. Very nice and s... See more

Rated 5 out of 5 stars

Purchased a complete bedroom set bar bed. Arrived ready-assembled. Drivers were very meticulous when navigating the stairs, doors, etc. Slight design issues were dealt with and solved quickly. Imp... See more

Rated 5 out of 5 stars

Went here during the week ti order a new bed for my daughter .Unsure of size i could get due to it being an attic conversion .Iwas helped to choose theperfect bed ,then within an hour someone came out... See more

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

From our humble beginnings in 1995 we have grown from strength to strength, starting off in Atherton selling pine furniture and slowly changing as the demand for other furniture products came along, we adapted and sourced the products that our customers wanted traveling Europe and finding and visiting the best manufacturers to bring you quality at an affordable price. Now we operate from our warehouse which as a dedicated showroom showing most of our products and your sure to save money as we are importers and wholesalers to the furniture retail trade. Reasons to buy from us Assembled furniture Wagon loads weekly Large Selection Warehouse Showroom Half price clearance stock Trade enquires welcome


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(79)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super help and quality our wall bed

We bought an Ambleside wall bed with wardrobes on the side from The Bedroom Shop. We got excellent guidance on what to buy and great help during the whole process. Any small hick-ups were attended to immediately. We could not get assembly by them since they only do it close to where their shop is. However we found excellent people near to us that put all together. We are extremely happy with how everything looks and how practical it is. A big shout out for Claire who was the one helping us out from start to finish. I would 100% buy from them again should I need another bed!!!

April 28, 2026
Unprompted review
Rated 3 out of 5 stars

Avoid The Bedroom Shop

I bought 5 pieces of bedroom furniture from The Bedroom Shop (Victoria Range) and 3 arrived damaged.

From there it was a frustrating cycle. Customer service were chirpy on email & phone but did very little beyond passing messages back and forth with the manufacturers and constantly pushing responsibility back to them.

I asked for either a discount/compensation or at minimum a written guarantee that the replacements would be unpacked and fully assembled due to the inconvenience. It took over a week just to get that in writing, and even then they went back and forth with the manufacturer because they couldn’t actually provide the guarantee.

Eventually everything was replaced, but the whole process took far longer than it should have.

The only bright spot were the delivery guys who came all the way from Wales. They worked for the manufacturers, Welcome Furniture directly and were amazing both times — professional, careful, and actually helpful.

My advice: avoid The Bedroom Shop as a middleman. Go direct to the manufacturers is possible instead and save yourself the hassle.

July 17, 2026
Unprompted review
The Bedroom Shop Ltd logo

Reply from The Bedroom Shop Ltd

Thank you for taking the time to leave your review.

We're genuinely sorry that several of your items arrived with damage. Unfortunately, although rare, damage can occasionally occur during manufacturing or transit. When this happens, our priority is always to resolve the issue as quickly as possible.

You first reported the issues to us on 16th July, and replacement parts were ordered from Welcome Furniture, the manufacturer, the very same day. As these items are made to order and supplied directly by the manufacturer, there is an unavoidable manufacturing and logistics process involved that we cannot control.

From 24th July to 31st July alone, we exchanged 12 emails and had 6–7 telephone conversations with you, keeping you updated throughout. We continually chased the manufacturer on your behalf and did everything we could to move the process along as quickly as possible.

During our conversations, our team unfortunately experienced communication that they found to be disrespectful. As a result, we made the decision to continue correspondence by email so that everything could be documented clearly and handled professionally. Despite this, we remained committed to resolving the issue and continued to respond promptly to every enquiry.

It is also worth noting that, during the replacement process, you placed a further order with us for an additional wardrobe to be delivered alongside the replacement items. We were happy to accommodate this request, but combining the orders inevitably added to the overall lead time.

We're pleased to hear your positive comments about the Welcome Furniture delivery team. They regularly deliver our customers' furniture, and we agree they provide an excellent service.

While we appreciate your frustration at receiving damaged items, we do not believe your comments accurately reflect the level of service you received from our team. We acted immediately, maintained regular contact, worked closely with the manufacturer, and ensured that the damaged items were replaced under the manufacturer's warranty process.

Our business has been built on providing honest, helpful customer service, and we're proud that our many positive reviews reflect the way we support our customers, especially when unexpected issues arise. Although we're disappointed that we couldn't meet your expectations on this occasion, we're satisfied that we handled your case professionally, fairly and with your best interests in mind.

We wish you well and hope you enjoy your furniture for many years to come.

Rated 5 out of 5 stars

The Bedroom Shop is fantastic! Highly recommended

The Bedroom Shop is fantastic! I searched and searched online for the perfect (and within budget) wardrobes.. and after a few visits to shops selling "the same old" furniture, I saw The bedroom shop online. Their German bedroom furniture range, Wiemann furniture, is something else! It's stylish, extremely well made and looks fantastic!

What else stands out is the team! We had the fabulous Nathan helping us when we visited the storeroom, and he helped us for a while as there are so many choices within the weimann range. We then went back online and chose what we wanted, and sent to Nathan. He checked it would all fit and look great, and then we ordered! As it's all bespoke to your measurements and made in Germany it does take a few weeks, but it's well worth the wait!

Then Nathan and Callum fitted it for us on the day. They are fantastic and really work hard. You can choose your own way to have the insides of the wardrobes, and Nathan and Callum worked around it with us on the day, showing us different options.

It was a brilliant purchase from start to finish, and we've ordered another couple of items to finish it off!

Brilliant! Highly recommended!

I can't really add photos as we are still to finish painting the ceiling and get a new carpet.. but here's a sneaky peak

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Just great service and products.

I can't fault the Bedroom Shop.
I ordered a Sherwood wardrobe on their website, an easy and straightforward process. They kept me informed with expected delivery dates, then confirmed the day and time.
It arrived on schedule, very well packed and protected. The delivery team were polite and helpful, negotiating the stairs expertly. It was placed exactly where I wanted it, and all packaging was removed.
The wardrobe it great - it looks so much better than on the webpage.
I'm so pleased I have just ordered more matching pieces for the room!
As I say - can't fault anything!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Stylish bedroom set

We recently purchased a bedroom set from The Bedroom Shop the customer service received during and after our purchase was excellent. The furniture is beautifully crafted, and the doors have a lovely finish. Two chaps from the store assembled the bank of wardrobes, they all fit together perfectly. Our bedroom looks so much more stylish now! We highly recommend The Bedroom Shop.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Pull Down Murphy Bed

Pull Down Murphy Bed

Purchased their Tyne White High Gloss pulldown bed set with side units. Waited for delivery but wow is the quality worth the wait. incredibly well engineered piece of furniture and super high quality. Assembly is not for the faint hearted, and there was a few moments when i wondered why i didn't pay for the fitting service, but that was my choice. Very happy, thank you The Bedroom Shop!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality furniture from a first class company

I cannot praise this company enough. If you want quality furniture at a fair price, this is the shop for you.

Having chosen the Pembroke furniture range I called the sales office to see if it was possible to obtain a double hanging wardrobe which wasn't listed on the website. I spoke to Claire and she was brilliant; very friendly and efficient. The furniture arrived this morning and I am highly delighted. It looks the bee's knees - far more expensive than it actually was!

Thank you to all at The Bedroom Shop. I would not hesitate to buy from you again.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fitted wardrobe

Fantastic experience with the bedroom shop , really very happy from start of order to the actual fitting of wardrobe, Claire was very helpful at the shop ,and the guys who fitted the wardrobe were very friendly and professional,can’t recommend them enough.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Bedroom Delight

Ordered my Kent bedroom furniture by phone. Lady who dealt with my order was helpful and so professional. Came earlier than expected. Two delivery men took items upstairs to bedrooms. Very nice and so obliging. Quality looked great and looked expensive. All items fully assembled. Only thing was to put handles on but that was no problems.
Reccomend this company highly for excellent service and price.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Cannot praise this company enough from…

Cannot praise this company enough from start to finish, from picking items, colour, mattresses, different styles soo much to choose from, staff are amazing, friendly and efficient, delivery soo quick no mess very friendly very happy customer highly recommended 😊

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

The Best

Ordered this bedroom set in January but it was not required until April when decorating was completed, this wasn’t a problem.
I rang when the room Was ready and things were organised, date and time set.
I was phoned to check all was still good an hour before delivery time, delivery team arrived on time.
They offloaded and navigated all items to the bedroom, built them and positioned them where asked. All the time cleaning up after themselves, were polite and respectful at all times.
I would recommend this shop to anyone looking for good quality products, at good quality prices, with a workforce that go they extra mile, thank you to all at the bedroom shop, I will be seeing you again.

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

Purchased a complete bedroom set bar…

Purchased a complete bedroom set bar bed.
Arrived ready-assembled.
Drivers were very meticulous when navigating the stairs, doors, etc.
Slight design issues were dealt with and solved quickly.
Impeccable service throughout. can only recommend them and praise them highly.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Wardrobe delivery

Customer service was excellent, 2 blokes delivered my wardrobe to 1st floor apartment, courteous and polite, would definitely recommend

December 21, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look