The Bespoke Wedding Gift Company Reviews 75

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Nothing for free, fraudulent company. Claim you win a "free" venue but you have to pay a mandatory fee to them (for them to do very little) and meet expensive minimum spend with venue. Do not believe... See more

Rated 5 out of 5 stars

The most amazing service ever! After being let down by another company they went above an beyond to not only deliver super quickly but also kept in constant contact throughout the process. When the ro... See more

Rated 4 out of 5 stars

I ordered beautiful personalised robes for myself & my bridal party for the morning of the wedding - really great quality & affordable price too! Much cheaper than I had seen on other sites. I lov... See more

Company replied

Rated 1 out of 5 stars

Awful experience. Firstly they did not meet the delivery timeframe they said to me via email. Then the package NEVER ARRIVED. After following up with them several times, they finally said my package... See more

Company replied

Company details

  1. Bridal Shop

Information provided by various external sources

The Bespoke Wedding Gift Company offers personalised handmade gifts for your special ocassion, including wedding boxes, bridesmaid gifts, groomsmen gifts, flower girl gifts, gifts for her and him


Contact info

2.6

Poor

TrustScore 2.5 out of 5

75 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Fraudulent company avoid at all costs

Nothing for free, fraudulent company. Claim you win a "free" venue but you have to pay a mandatory fee to them (for them to do very little) and meet expensive minimum spend with venue. Do not believe this company or any word they say. Nothing is free and their services are very poor. Avoid.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely 5 ***** !!!

Absolutely 5 ***** !!!
I received my bridal parties dressing gown, super quick, and everything personalised exactly how I asked.
The details, and quality are amazing.
Thank you so much for making things stress free and one less thing for me to worry about come the Big Day in September.

May 18, 2023
Rated 5 out of 5 stars

Amazing service

Having forgotten on multiple occasions to purchase the robes I wanted, I emailed in and had a very quick and thorough response offering the robes that would be made in time (with a week to go). Reka was kind, made very quick responses and reassured me the robes would be sent out next day, which they were and with next day delivery were delivered the morning after.
The bridesmaids and bride were all happy. They were a lovely quality- we had the satin robes so a steam before the day had them looking lovely with no creases.
Thanks so much for a great purchasing experience, excellent customer service.

May 10, 2023
Rated 1 out of 5 stars

Awful experience

Awful experience. Firstly they did not meet the delivery timeframe they said to me via email. Then the package NEVER ARRIVED. After following up with them several times, they finally said my package had been returned to them because I had refused it (but I never received it!) and I was told by the owner to never email them again??? Instead of giving me a heads up of what had happened and / or an alternative to get the package I paid hundreds of dollars for.
So I didn’t have the order for the event I bought it for, I still do not have the order, I have not received a refund or given an option to receive my package and I was spoken to rudely by the owner. Do yourself a favor and do not buy from this shop.

February 22, 2023
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Reply from The Bespoke Wedding Gift Company

Good morning, very upset but not surprised to read your awful review! The only truth in it is that I asked you to stop sending threatening and abusive emails.
Your order was sent well before the due date. You chose the cheapest, economy post option to Mexico, then started sending me harassing emails when the post took more time than you thought it would.
All my parcels are tracked, so customers can check the progress of their parcels. There was no need to email me, however I replied immediately back every time you questioned the whereabouts of your parcel.
You pointed out that your order was for an event and that it would be late. ( Also, the order amount is not "hundreds of dollars" as you state).
Unfortunately once the post had gone, I had no way to stop it. This is the same with any shop you may purchase from. No shop can call customs in Mexico or your local post office to ask them to hurry up. Had you contacted me before placing your order, I would have advised to choose express courier instead of post.
I did nothing wrong, yet the way you treated me from the very beginning (never even say "hello" only demanding a reply) is simply horrible and inhumane.
Thankfully everything is recorded, including a photographic evidence that you refused the parcel as did not want it anymore. To come here to try and ruin my nearly 10 year old small business, and accuse me of any wrongdoing, is simply atrocious, and I really hope that you will leave your review up, so other people and shops can see what kind of person you are.
I will contact you once your parcel arrives back from Mexico so you can decide what to do with it.
Best wishes

Rated 5 out of 5 stars

Nice quality gowns

Nice quality gowns - I would have liked updates on when they would be ready but when I asked, I got a response straight away and a convenient date for delivery.

April 16, 2023
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Reply from The Bespoke Wedding Gift Company

Hi Amanda,
Many thanks for your positive review, it means a lot.

Kind regards,
Reka

Rated 5 out of 5 stars

Lovely personalised clutch

Lovely personalised clutch. Good quality. Highly recommended 👌

April 29, 2023
Unprompted review
The Bespoke Wedding Gift Company logo

Reply from The Bespoke Wedding Gift Company

Many thanks for your positive review!
Kind regards
Reka

Rated 5 out of 5 stars

The Pyjamas are lovely

The Pyjamas are lovely. A hit for her Birthday present.

November 29, 2022
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Reply from The Bespoke Wedding Gift Company

Good morning, Tracey,
Thank you very much for your lovely review, I'm so glad that you were satisfied with the pj's you ordered!
Best wishes,
Reka

Rated 5 out of 5 stars

‘Bride Robe’…simply gorgeous

The ‘Bride Robe’ arrived very quickly from the UK to Australia, and was better than I imagined it might be. The material is soft & feels luxe…the lace details on the sleeves is gorgeous. The embroidery looks great….can’t wait to wear it on my special day!

November 21, 2022
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Reply from The Bespoke Wedding Gift Company

Hi Nicola,
I'm so glad to read that you're satisfied with your robe and that it arrived to Australia quickly!
Many thanks for your review, it means a lot!
Best wishes,
Reka

Rated 5 out of 5 stars

Would recommend BWGC to all my friends!

I was let down by another supplier 3 weeks before my wedding and I was worried I had left it too late to order. Thank you to Reka for keeping me updated with my order and assuring me it would arrive on time, which it did! Great customer service, will be recommending to my friends

September 25, 2022
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Reply from The Bespoke Wedding Gift Company

Good morning,
Thank you so much for your lovely review, and I'm so glad that I could help!

Best wishes,
Reka

Rated 5 out of 5 stars

Plus size Perfection

The robes came and were beautiful. I ordered kids , standard adult and plus size adult. As I am plus size I was a bit worried on the sizing but the plus size robes are great, plenty of room. The quality is also perfect.

September 29, 2022
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Reply from The Bespoke Wedding Gift Company

Good morning,
Thanks so much for your lovely review, it means a lot to me. I'm so happy that you were satisfied with your robes!

Best wishes,
Reka

Rated 5 out of 5 stars

Fantastic service

Fantastic service. From start to finish exceptional service, order was absolutely perfect.

September 15, 2022
The Bespoke Wedding Gift Company logo

Reply from The Bespoke Wedding Gift Company

Good morning,
Thanks so much for your fab review, I really appreciate it!

Best wishes,
Reka

Rated 5 out of 5 stars

Really nice PJs

Great cami set, delivered on time.

August 29, 2022
The Bespoke Wedding Gift Company logo

Reply from The Bespoke Wedding Gift Company

Good afternoon,
Thank you so much for taking the time to leave a review, and I'm so glad that you're satisfied with your order.

Best wishes,
Reka

Rated 5 out of 5 stars

Beautiful robes.

Came across these beautiful robes on Etsy and ordered for mothers of bride and groom and other wedding party.
They are absolutely fab , so comfortable and really pretty. Lovely to wear when having hair and make up done and made it even more special .
Great prompt service . Great product and I have just ordered another for a friend as my special gift for MOG/MOBs

August 18, 2022
Unprompted review
The Bespoke Wedding Gift Company logo

Reply from The Bespoke Wedding Gift Company

Hi Sue,

Thank you so much for your continued support, I'm so happy that you're happy with my products and service!

Best wishes,
Reka

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