The Best Connection Reviews 

615
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the recruitment team very supportive and genuinely helpful when looking for new employment opportunities. Many people appreciate the quick responses, consistent scheduling, and prompt payments delivered by the staff. Candidates often note that finding suitable positions happens smoothly and efficiently across various branches. However, some reviewers were not happy with severe communication issues, unreturned calls, and frustrating payment delays. Some people also felt that certain staff members displayed an unprofessional attitude or handled inquiries poorly. A few individuals mentioned unexpected job reassignments or payment discrepancies that negatively impacted their trust.

What people talk about most

Staff

Customers had ambiguous experiences with staff, reflecting a high level of disagreement regarding their... See more

Service

Users describe positive interactions with service, highlighting professional and quick assistance that helps... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide division in their experiences. Many... See more

Payment

Customers consistently note negative experiences with payment processing. Reviewers report that compensation... See more

Customer communications

People report ambiguous experiences with contact, as opinions are divided regarding communication. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars are given to Best Connections as my experience with them have been very good especially with Rob from Nuneaton branch. Im going into my 3rd year with them and as a seasonal worker once im ava... See more

Company replied

Rated 5 out of 5 stars

I worked for best connection for 7 months before being taken on full time by Litchfield coucil. They are a great company to work for never had any problems and a thank you to neil at best connection w... See more

Company replied

Rated 5 out of 5 stars

My son joined this agency about a month ago, and they have been absolutely brilliant. Aaron, the agency representative, has been so supportive, so efficient with the process of getting my son into wor... See more

Company replied

Rated 5 out of 5 stars

I came to Best Connection in the middle of November of last year in need of work what offered an immediate start. Rosie managed to put me into a long-standing client of hers within 5 days of first s... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Agency
  3. Employment Consultant
  4. Employment Search Service
  5. Talent Agency

Written by the company

Welcome to The Best Connection, one of the UK’s leading providers of temporary workforce solutions. With over 35 years of experience, we have established strong long-term relationships with clients of all sizes, whilst also meeting the needs of our loyal community of candidates. With access to over 300,000 temporary workers through our network of over 80+ branches, you can rely on us to the right the best workforce solution for your business, whatever your needs or location. WHY THE BEST CONNECTION? Get in touch to find out more about how we can help or click here to find out more about You can trust us! We are a responsible recruiter and are accredited with ISO 9001:2008 We know what we are doing! We have been serving our clients and temporary workers for over 30 years. We’re good at what we do. We are consistently ranked Top 5 Industrial and Driving employment business (Recruitment International Survey) We have the largest Industrial and Driving employment business in the Midlands and the second largest in the UK We have a database of 70,000 LGV drivers and 385,000 industrial workers. We’re not just an on-line recruiter – with over 80+ branches across the UK, our teams are on hand to personally support you through the process. We have over 750 full-time members of staff, dedicated to supporting our clients and candidates, including an in-house payroll team. You’re in good company - we supply over 11,000 clients annually. LOOKING FOR THE BEST APPLICANTS? We do whatever it takes to serve our clients to the highest possible level and with over 30 years’ experience, you can be assured we are experts in the markets we serve. That’s why our clients stay loyal to us year after year! LOOKING FOR THE BEST JOBS? Our aim is to find the best job fit for you and your prospective employer. Our professional recruitment consultants are on hand in every branch guiding you through the process. Whether you’re an experienced temporary worker, or are looking for your first role, we will take the time to fid the position that meets YOUR needs and requirements. EQUALITY AND DIVERSITY We believe the diversity of our employees and temporary workers is our greatest asset.  We value and celebrate our differences and are committed to treating people fairly. We promote equal opportunities for all by creating an inclusive environment where everyone feels a sense of belonging and can be themselves. We value our people as the backbone of our organisation. We treat all our employees and temporary workers equally and with respect.  Their safety, health and wellbeing are of paramount importance to us, and we have measures in place to ensure they feel supported and valued.  As a responsible recruiter we are committed to fighting modern slavery and provide annual Modern Slavery training to ensure all employees have the correct skills to identify and act to protect the safety of our candidates.  We maintain a clear and fair remuneration policy with a stringent commitment to paying the correct pay, at the correct time to safeguard all our temporary workers.   We invest in training and development programs to empower our staff and promote their personal and professional advancement, and we celebrate their success.   Throughout the business, we prioritise diversity, equality and inclusion and have our own Diversity and Equality employee group, ensuring we provide equal opportunities, support and provision for all.   


Contact info

3.6

Average

TrustScore 3.5 out of 5

615 reviews

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No recent history of asking for reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(615)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

I don't recommend it because they never…

I don't recommend it because they never pay correctly for working hours or vacation!

May 16, 2025
Unprompted review
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Reply from The Best Connection

We’re truly sorry that you’ve had a bad experience with The Best Connection. Please could you email customer.satisfaction@thebestconnection.co.uk with all the details of your experience and we will investigate the matter further. - Emily

Rated 5 out of 5 stars

Very helpful in registering and didn't…

Very helpful in registering and didn't take long at all

May 13, 2025
Unprompted review
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Reply from The Best Connection

Hi Craig, thank you so much for your positive feedback. We really appreciate you taking the time to share your experiences with us. - Katie

Rated 1 out of 5 stars

You never get all the money for the…

You never get all the money for the entire vacation and there is money missing.
They don't make the payments correctly!
I don't recommend!

May 5, 2025
Unprompted review
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Reply from The Best Connection

We’re truly sorry that you’ve had a bad experience with The Best Connection BM. Please could you email customer.satisfaction@thebestconnection.co.uk with all the details of your experience and we will investigate the matter further. - Katie

Rated 5 out of 5 stars

Left my job and moved to a new area in…

Left my job and moved to a new area in the UK.spent an age on online/apps applying for jobs, with no luck. Signed up with The Best Connection, and got work the day after my application was complete. Couldn't be happier, regular work and a lovely team with great communication. Definitely recommend them.

May 5, 2025
Unprompted review
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Reply from The Best Connection

Thanks for your rating Edward! We’re absolutely thrilled to receive such positive feedback and we really appreciate you taking the time to share your experience with us. - Katie

Rated 5 out of 5 stars

I made the decision to quit my job and…

I made the decision to quit my job and look for work in a different industry. Best connection ensured that I had something in place to continue to work. I have had a few placements thought them and I am now working in a temp to perm role. Without this agency, I wouldn't have had the confidence to leave my job. Couldn't recommend enough!

May 2, 2025
Unprompted review
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Reply from The Best Connection

Hi John, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review! - Katie

Rated 5 out of 5 stars

Good agency plenty shifts available…

Good agency plenty shifts available always on the end of phone for any problems great staff 👍👍⭐️⭐️⭐️⭐️⭐️

April 28, 2025
Unprompted review
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Reply from The Best Connection

Hi Mick, thank you so much for your positive feedback. We really appreciate you taking the time to share your experiences with us. - Katie

Rated 5 out of 5 stars

Got me a job straight away after…

Got me a job straight away after applying for a job and there very helpful and polite people especially when need help with anything u need help with would highly recommend people to these as there the best agency going

May 1, 2025
Unprompted review
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Reply from The Best Connection

Hi Daniel, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review and hope to see you again soon! - Katie

Rated 5 out of 5 stars

Brilliant company to work for

Had a great experience working for best connections maisie got me work asap was very helpful and polite really good agency to work for would defo recommend them.

April 24, 2025
Unprompted review
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Reply from The Best Connection

Hi George, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review and hope to see you again soon! - Katie

Rated 5 out of 5 stars

I Highly Recommend The Best Connection (Leicester Branch)

I cannot recommend The Best Connection highly enough. They were all very professional and polite at all times. After recently being made redundant, Lee (Leicester Branch), helped me to secure the role I wanted for the company I wanted to work for after setting an interview up for me following my application - thank you so much! The whole process of applying and filling in the relevant paperwork was straightforward too and from applying to being told I have the job was only a matter of days.

I also need to thank Simon (Leicester Branch) as he initially spoke with me about my CV and went through a couple of options. Thank you all very much!

April 23, 2025
Unprompted review
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Reply from The Best Connection

Thanks for leaving a 5-star review Debbie, we’re thrilled to be able to pass this message onto the Leicester team! - Katie

Rated 5 out of 5 stars

I contacted best connection not too…

I contacted best connection not too long ago now they had me in for a quick chat about my experience in work and was willing to offer me a full time job, they were really understanding. Most importantly John was really understanding and found me a job in a matter of days which I really appreciate and I’m doing great in the job I’m at now, if it wasn’t for best connection and John I would still be out of work.
Thanks kean

April 7, 2025
Unprompted review
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Reply from The Best Connection

Hi Kean, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review and hope to see you again soon! - Katie

Rated 5 out of 5 stars

Great team @ TBC Hull

Great team @ TBC Hull. Always willing to help and will try their best to support at all hours

April 15, 2025
Unprompted review
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Reply from The Best Connection

Great to hear from you Mark! Thanks so much for your positive feedback - we will pass your comments on to the Hull team. - Katie

Rated 5 out of 5 stars

Ryan really helped me find the perfect role…

Ryan really helped me find the perfect role for my skill set, he was really efficient in his approach to finding me employment. I would recommend Ryan and the team at The Best Connection!

April 8, 2025
Unprompted review
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Reply from The Best Connection

Thanks for your rating Guy! We’re absolutely thrilled to receive such positive feedback and we really appreciate you taking the time to share your experience with us. - Katie

Rated 5 out of 5 stars

I registered on a Tuesday and out on an…

I registered on a Tuesday and out on an assignment on the Thursday. Started another assignment on the Monday on a week booking which has now been extended until end of August.
Jake, James and Teresa at TBC have been outstanding. They really go the extra mile in helping you and are always easy to get hold of. I highly recommend the agency in helping you find work. Fantastic

April 3, 2025
Unprompted review
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Reply from The Best Connection

Hi Brad, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review! - Katie

Rated 5 out of 5 stars

I had an amazing experience working…


I had an amazing experience working with Best Connection Forvia Fradley . From the very beginning Neil and the team was professional, responsive, and genuinely cared about finding the right opportunity for me. They took the time to understand my skills and career goals, and within a short period, they matched me with a role that was a perfect fit.

The communication throughout the process was excellent, and they provided helpful tips and support at every step. I felt valued and respected, which made the entire job search process smooth and stress-free.

Highly recommend Best Connection Tamworth Forvia Fradley team to anyone looking for a reliable and supportive agency to help with career opportunities!

January 6, 2025
Unprompted review
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Reply from The Best Connection

Thanks for leaving a 5-star review Sebastian, we’re thrilled to be able to pass this message onto the Tamworth team! - Katie

Rated 1 out of 5 stars

waste of space

waste of space, spoke personally to olivia outside the premesis, told me to ring the day after, even though i had all the relevant docs..called the day after, spoke to another woman who said olivia was in a meeting and would ring back which they didnt..called again today but was blagged off with some rubbish again..wouldnt give these people the time of day.

April 10, 2025
Unprompted review
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Reply from The Best Connection

Hi Peruda, we’re so sorry to hear that you’ve had a negative experience with us. Your feedback is very important and we appreciate you taking the time to leave a review. Please email customer.satisfaction@thebestconnection.co.uk with the full details of your experience and we can start to investigate this further. – Katie

Rated 5 out of 5 stars

Marcin At the Earl’s Court branch has…

Marcin At the Earl’s Court branch has really been the best from the first phone call. Calm, patient and responsive. Payments and holidays have been perfect from the 1st week. Would recommend, thank you

April 8, 2025
Unprompted review
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Reply from The Best Connection

Thanks for leaving a 5-star review Lonalisa, we’re thrilled to be able to pass this message onto the Earls Court team! - Katie

Rated 5 out of 5 stars

Olivia and Jess from the Blackburn…

Olivia and Jess from the Blackburn branch have been prompt with clear communication through the whole process of going to interviews to starting a new role. Any email, phone call or text that I have sent them has been responded to immediately.

April 4, 2025
Unprompted review
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Reply from The Best Connection

Great to hear from you Samie! Thanks so much for your positive feedback - we will pass your comments on to the Blackburn team. - Katie

Rated 5 out of 5 stars

great service and great communication…

great service and great communication from all staff

April 3, 2025
Unprompted review
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Reply from The Best Connection

Hi Danny, thank you so much for your positive feedback. We really appreciate you taking the time to share your experiences with us. - Katie

Rated 2 out of 5 stars

Not recieved compensation.

The agent that hired me was amazing, unfortunately he passed away, but the agent after him was also same. However agency itself won't answer my emails, everyone at work got compensation from the company, i did not i emailed many times, unfortunately i learned about compensation after leaving. But one of my colleagues that worked for job and talent left same week as me, but he emailed job and talent and got paid following week. I emailed agency few times over the last 2 and half year.

March 14, 2024
Unprompted review
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Reply from The Best Connection

Hi Zohaib, thank you for your review, we’re sorry to hear that you’ve not enjoyed your experience with us at The Best Connection. Would you be able to email customer.satisfaction@thebestconnection.co.uk so that we can begin to resolve the issue you’ve been having? Thanks, Katie

Rated 3 out of 5 stars

Not happy with holiday entitlement


I guess you could say they're not to bad until it comes to you getting your annual leave paid as you don't get paid your full holiday entitlement which I think is a rip off .as if you work with the company who best connections sign you up for then you would get your full entitlement,this needs to improve

March 14, 2025
Unprompted review
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Reply from The Best Connection

We really appreciate you taking the time to leave a review Patricia. We’re constantly using reviews like yours to improve people’s experiences with us! Thanks again, Katie

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