The Body Shop Reviews 

Quick backstory, when I was in my early 20s
I had experienced a rather large bowel movement and was required to use my Margaret Thatcher themed toilet brush. As I was thrusting maggie deep down the u-bend, I felt a twinge in my elbow. The point is, the name of the shop led me to believe I could purchase a new limb but I was mislead. Picked up some lovely shampoo though.

What can I say hmmm the whole refund process is a joke! the company waits until the last second to approve everything ! customer service that is practically non-existent! Well I know one thing, it's not worth buying anything from this company!

There was an issue with emails about my order confirmation and tracking. And I got in contact through Facebook and Stephanie was so helpful. Great products great customer service

I ordered 2 olive oil shower gel on June 24th. It is now July 27th and it STILL HAS NOT ARRIVED. What’s worse is Body Shop has absolutely no interest in helping me. I filled in their “contact form” SEVEN times. Did they reply? Of course not. I tried ringing the Customer Helpline FIVE times. On each occasion I hung on for 40 minute but no one picked up.I realise no one would EVER reply because I tried ringing at exactly 9am and there was the recording saying they had so many callers there would be a delay At 9.01??????!!!! Royal Main tracking say they are still waiting for Body Shop to send the goods. This is Trustpilot and my advice is NEVER TRUST BODY SHOP. They took my money but have no interest in me as a customer. NEVER AGAIN. In the unlikely event that Body Shop is remotely interested, my order number is #GBEZ35321762. No wonder they went into receivership.

I received gifts totalling £49 on the 13th July. The cardboard box was saturated and when opened, a bottle of shower gel had leaked all over the box and the other items. Fortunately, I was able to salvage the other items with a quick wipe but the shower gel bottle was a third empty. I tried to call customer services and after 30 mins on hold I decided to just email with pictures and request a replacement. Since the I have received the automated response with a case number 3082610 and that's it. I've received various 'Sale' emails but nothing to do with my issue. I emailed customer services again and received another automated email with another case number........so disappointed. I thought this was an ethical, honourable company. That's what their ethos declares. Not towards me though. Wouldn't recommend online shopping to anyone and I will never use it again.

Parcel never arrived. Kept being directed to live chat which not available for 3 days so had to email. 3 days later no response. Called number found and was told parcel lost and offered to resend but they refused to send next day despite having ordered 2 weeks ago and them loosing the parcel. Horrific customer service and repeatedly spoke over the top of me about what they cannot do - no responsibility or accountability for their mistakes. Refused to give name and also refused to take complaint or speak to the complaints team

I always find staff polite, warm and super helpful when I go in to any branch of the Body shop. I have had particularly good experiences in Harrogate and Leeds branches.

Thank you for the quick delivery

Thank you for the quick delivery

Just bought Camomile Gentle Eye Make-Up Remover. It does NOT remove anything at all. What is this exactly? I don't even wear mascara. I do use primer and use eyeshadow. It stings - nothing gentle about it. When I tried to review this product, I wasn't able to - I began to wonder their high product ratings are genuine. I bought a similar Camomile remover before and quality was ok - this def isn't the same product and doesn't serve any intended purpose whatsoever.

Why can’t you use your own bottles to refill in the refill station? Seems like another way to make money. To force people to buy your own branded bottles.

Just had my order from body shop and all was in package can't belive it's closing love body shop all those lovely smell and last 4 ever hope don't all go at once as no I will run out of something then where will I go M butler Maidstone

Won’t be using Bodyshop anymore as they have taken hundreds of jobs off the consultants so I can’t shop anymore with her, certainly won’t go looking for an actual shop
Shame on you BS

I bought here a large set of cosmetics as a gift for a friend for Christmas. I hope she likes it! I personally love all their products, great quality.

Selling last years advent calendars without telling customers.My partner always buys me one every year at great expense.
I Look forward to trying out new products,had my suspicions when opening each day it was all too familiar.
Had he been told he wouldn’t have bought it again!
I did complain and was given a gift receipt for its return.
My partner was very embarrassed and upset I now have no advent calendar to open which is the highlight on the run up to Christmas.

I have been using the Coconut Body Butter for years. But having bought a new tub recently I found firstly it was very expensive and secondly on using it. What the hell have you done to it! It used to be a really nice coconut smelling butter that absorbed into the skin. But the pot I have bought does not smell nice any more and leaves a disgusting sticky residue on my skin not absorbing at all! You have changed this product beyond recognition and I will not be buying body butter from you again! If it ain’t broke done fix it is the saying ! But you have actually broken this product!

Yesterday I visited the Body Shop in The Trafford Centre. I was served by Aimee whose customer care was exemplary. I was so impressed that you can exchange or request a refund on a product if you do not like it even after using it. Not many companies offer this. Thank you Aimee for making me feel valued as a customer. Yes products are a little pricey but as a gift it was worth it.

I used to love the products and would always stock up on the body butters in the sale when they were £7 each. Now you’re lucky even if you can find them online in the sale and they’re still highly priced. A full priced one is now £19 which for a tub that lasts a few weeks at most is ridiculous. I understand that costs for all businesses and products have increased but £19! Prices have increased so much it’s now out of reach for my pocket and a lot of others. Really disappointed.

Always like what I order and I like the occasional freebies you can add to your order when you want to sample a product.

I love the products but this time received an incomplete order. I’ve tried to contact customer service but it’s not as easy as it sounds. If you can find the contact us form, it doesn’t work anyway!