Ordered 50mg patches 8 days ago no confirmation email, still not received goods and no reply to email sent via their website. Strange as used many times before without issue so perhaps now have a pro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have osteoarthritis right hip & knee awaiting hip replacement surgery. High strength patches help with pain but only for 12yrs at a time but as I am in so much pain any relief helps.
This company doesn’t appear to have a Customer Service I have sent them two emails regarding my order and have had no response. I purchased 30 -30mg patches as they were on offer. What I received was... See more
We use your patches full strength as my wife has arthritis of the spine and they really help and your service is easy to use and is very speedy,I highly recommend the botanical garden .
Company details
About thebotanicalgarden.co.uk
Written by the company
The Botanical Garden started as a quest to put holistic complimentary products based on the latest research and standardised processing methods within reach of people seeking healthier lifestyles whilst navigating the FDA.
We are The Botanical Garden. We are a premium supplier of organic full spectrum CBD oil and related products.
Our goal is to supply the best, purest, and highest quality hemp CBD oil available.
Our products adhere to and comply with all UK regulatory directives.
Each batch is lab tested for potency as well as for unique terpene profile, pesticides, heavy metals and microbiological contamination.
Contact info
447 Padiham Road, BB12 6TE, Burnley, United Kingdom
- 07534 729542
- mail@thebotanicalgarden.co.uk
- www.thebotanicalgarden.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Ordered 50mg patches 8 days ago no…
Ordered 50mg patches 8 days ago no confirmation email, still not received goods and no reply to email sent via their website. Strange as used many times before without issue so perhaps now have a problem. Still shouldn't be taking money if gone out of business, now going to try and get money back through credit card company, would avoid now.
Had an email apologising for there admin error and are now dispatching the order, will keep you informed.
It really does work
We use your patches full strength as my wife has arthritis of the spine and they really help and your service is easy to use and is very speedy,I highly recommend the botanical garden .
RUBBISH COMPANY
This company doesn't reply to my emails and blocks them
I haven't received what I paid for either

Reply from thebotanicalgarden.co.uk
Excellent product 🌿
Excellent product it’s early days but having been a CBD user for some time I’m aware of what to expect and this ticks all the boxes so far and is very good value for money, I would recommend for aching joints to help with sleep also menopause it really has so many natural benefits
Great product.
Placed an order for 3 items that were…
Placed an order for 3 items that were in stock they cost £63 each but when I went to checkout there was no charge for the 3 items,i completed my order and got a email with my statement and order number it's been weeks now and order on site says processing, I have email customer service about my order still no reply they should have still honoured the order it's not my fault I wasn't charged
Early days but good start
The service and product great.The patches stay on securely for the 24 hours .I been using them 5 days with hip problems and first thoughts they are helping with pain but I know with the hot weather that may have helped aswell .So will up date in a few weeks but so far so good
Disappointed
This company doesn’t appear to have a Customer Service I have sent them two emails regarding my order and have had no response. I purchased 30 -30mg patches as they were on offer. What I received was a pack where the patches were all stuck together and I couldn’t separate them without them being spoilt. There was supposed to be five strips of six patches I got three which were ok but the rest I couldn’t separate and there was not six on each. So infact I received eighteen, maybe this was why they were on offer. The patches are good and do work, but I can’t recommend the company.
Discovering the Wonders of The Botanical Garden - A Short Review
As a CBD enthusiast (the cause being stress, anxiety and serious back pain relief), I've come across several retailers, but none have left me as satisfied as The Botanical Garden. After trying two of their products, I can confidently say they are one of the finest CBD sellers in the UK.
**Product 1: 50mg CBD Patches (1500mg Total)**
These patches are the best value and most potent among the ones I've tried. The effectiveness and quality of the product are unmatched, making it my go-to choice. Just be prepared to have to wipe off strong adhesive afterwards but bearing in mind I have tried 64mg patches from elsewhere where they would just come off with the rubbing of fabric as you moved, I prefer and will put up with the former.
**Product 2: CBD Oral Drops Extra (2400 mg)**
The CBD oral drops are another fantastic product that I've been incredibly pleased with. They have become a staple in my daily routine.
**Rewards Program & Free Postage**
The Botanical Garden offers a great rewards program, allowing you to accrue points with each purchase that can be used to reduce the overall cost of future orders. Additionally, they provide free postage on orders over £35.
**Fast Shipping & Excellent Packaging**
Not only do they offer free shipping, but the delivery is also swift, and the packaging is always well-done, ensuring that the products arrive in perfect condition.
**Top-notch Customer Support**
The customer support team at The Botanical Garden is exceptional, always ready to help and address any concerns.
**Final Thoughts**
The Botanical Garden has surpassed my expectations with their high-quality CBD supplements, competitive prices, and outstanding service. I have no complaints and highly recommend them to anyone looking for top-tier CBD products. Give their 50mg patches a try, and I guarantee you won't be disappointed.
I have osteoarthritis right hip & knee…
I have osteoarthritis right hip & knee awaiting hip replacement surgery. High strength patches help with pain but only for 12yrs at a time but as I am in so much pain any relief helps.
The patches are great and work well to…
The patches are great and work well to alleviate pain, but I find placing the patch on the specific area works the best for pain relief.

Reply from thebotanicalgarden.co.uk
Love these patches
Love these patches, both 15mg and 30mg. They really help, almost instantly, and effect lasts at least 24hrs, but mostly I keep them on for 36-48hrs anyway. Items always been delivered promptly. Thanks BG.

Reply from thebotanicalgarden.co.uk
Excellent CBD Paste
Excellent product and great fashion reliability delivery. Thanks again

Reply from thebotanicalgarden.co.uk
Poor Customer Service
I have been a regular customer of The Botanical Garden Company , had no complaints until recently.
I purchased 2 bottles of CBD active plus on offer at a reduced price. I only received one so sent emails and left voice messages asking for my order to be corrected. I never received a response.
I had recommended this Company to several of my friends, however due to poor customer service i would not continue to do this.

Reply from thebotanicalgarden.co.uk
Best products I've come across and…
Best products I've come across and great friendly personal service, I highly recommend to everyone
.Rip OFF
.
Very very expensive expecting good results what a let down .
Better results from very cheap CBD WHAT A RIP OFF.
Never again
Kelvin

Reply from thebotanicalgarden.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

