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Thebrandcollector Reviews 30

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TrustScore 4 out of 5

3.8

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3.8

Great

TrustScore 4 out of 5

30 reviews

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Rated 1 out of 5 stars

Not recommended

תרגום טקסט באמצעות המצלמה
I ordered two bags in two separate orders, one bag arrived and the other still hasn't arrived more than 30 days ago, the customer service representative said there was confusion between the orders
Gave me when I asked to cancel the order of the bag that did not arrive, the representative said that the bag had already been sent to me and gave a tracking number that does not exist and only after a few days will it be active.
Do not recommend the brand collector and will not purchase from them again.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Recommend!

I had no previous knowledge of this company when I purchased a Hermes bag. The service was good and timely, everything easy and overall a great experience. The bag was as described, im very happy with it! I did get the bag authenticated from a third party, as I always do when I purchase preloved, and it was indeed authentic, as expected. I would purchase from them again and recommend them.

May 20, 2024
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Thank you for your positive feedback! We are glad to hear about your great experience when purchasing from us and hope you will continue to do so!

Kind regards,
TBC

Rated 1 out of 5 stars

Highly unprofessional company.

The Brand Collector demonstrate to be highly unprofessional, they accepted an order, charged the money then said the item was sold minutes before it was accepted. No apologies, not offers to replace it.

April 2, 2024
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Hello,

I'm sorry to hear about your frustration.

Would you mind letting us know on what platform the item was purchased, as different platforms debit the sale and later transfers the funds to us. We can not control when the platforms capture payments.

As we sell on +20 platforms, and due to technical issues and update delays, as well as sharing a catalog with our suppliers, items sometimes still appear as in stock when in fact they have already been sold. This delay time is of a few hours, and is why sometimes we must unfortunately refuse a sale.

We regret that you did not receive an apology on our end. As our items are second hand and unique we can rarely offer replacements as it is dependant on if we have the same item / model in stock.

Thank you for your understanding. We hope that your next purchase with us will be successful.

Kind regards,
TBC

Rated 1 out of 5 stars

Never received money back

I have returned the item on March 12, 2024, and on March 13, 2024 I’ve received an email from Brand Collector with a confirmation of the refund. Until now, April 1, 2024, I haven’t received the refund and the customer service stopped responding and didn’t send me a confirmation of the refund with my banking details or anything that proved the money were released. Since the funds never reached my bank, it’s on the vendor’s end. I am waiting for someone to reach out to me and finally return my money (950€, btw). My order number is #2363.

April 1, 2024
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Hello,

We have checked on our end and the refund appears as processed. Have you already received it? Please let us know if you would like us to send you the proof of payment.

Kind regards,
TBC

Rated 1 out of 5 stars

Stay away from this deception

Stay away from this deception. Tried to buy a bag 2 times where the purchase was cancelled after a few days because the bag was supposedly just sold. This review comes back regularly. I don't know for what purpose this sale was set up but by no means from honesty!

February 7, 2024
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Thank you for your feedback.

I'm sorry to hear about your frustration.

The reason is due to the fact that we sell on +20 platforms, and due to technical issues and update delays, as well as sharing a catalog with our suppliers, items sometimes still appear as in stock when in fact they have already been sold. This delay time is of a few hours, and is why sometimes we must unfortunately refuse a sale.

Thank you for your understanding. We hope that your next purchase with us will be successful.

Kind regards,
TBC

Rated 5 out of 5 stars

Purchased chanel earrings

Purchased chanel earrings. Came exactly as per description and fast. Great customer service

December 13, 2023
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Thank you for the positive feedback! We are glad you are happy with our service and hope to see you return.

Kind regards,
The Brand Collector

Rated 5 out of 5 stars

I got a beautiful Gucci bag for an…

I got a beautiful Gucci bag for an amazing price. Shipping was a bit off because my bag was shipped from Japan and not marked as shipped by the company. I got my bag super fast, within less than 5 days from ordering, but company sent me the tracking maybe 3 weeks later after I got my bag. It was just a bit off, but very happy with my purchase. I also got the bad directly from The brand Collector. Don’t get it from Vestiaire, they will charge you way more.

October 27, 2023
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Thank you for your positive feedback! We ship from various locations, which explains why it came from Japan. We are sorry for the delay in tracking information, but are glad that you enjoyed your experience with us.

Kind regards,
The Brand Collector

Rated 1 out of 5 stars

I ordered a LV pochette via Vestiaire

I ordered a LV pochette via Vestiaire. Unfortunately it was not in the condition showed in the pictures. It had many more spots. A professional seller should be obligated to disclose all imperfections. Unfortunately you cannot comment publicly on the sellers items.

August 26, 2023
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Hello,

Thank you for your feedback.

We regret that you are not satisfied with your purchase from us.

Please note that we offer returns within a 14 day period. As our items are one of a kind and secondhand they have already experienced some use, however you can always check the condition; A, AB, B to find which state the item will be in. We also aim to include the most detailed item description possible.

We hope that your next purchase with us should be of satisfaction.

Kind regards,
TBC

Rated 1 out of 5 stars

I tried twice to purchase a LV through…

I tried twice to purchase a LV through this reseller on Vestiare C. and the purchases were both canceled. VC looked into it and said they never download the mailing ticket which means they never planned to send me the bags. I think that they’re business model is no serious. They sell on other platforms and then try to exceed that price and cancel the first offer if they are successful.
I’m super annoyed. They claim to deal with luxury items but have a „0“ service oriented business. What a joke. I also wrote to them; but didn’t get any other response than „we‘ll look into it“. I will make sure to provide my feedback all over the places necessary to protect other potential buyers…

May 1, 2023
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Hello,

I'm sorry to hear about your frustration.

To look into this further can you please provide us with the SKU (item reference) or Sale ID, without this information we cannot give you detailed information as to what happened.

However if we never downloaded the shipping level this most likely is due to the fact that we sell on +20 platforms, and due to technical issues and update delays, as well as sharing a catalog with our suppliers, items sometimes still appear as in stock when in fact they have already been sold. This delay time is of a few hours, and is why sometimes we must unfortunately refuse a sale.

Thank you for your understanding. We hope that your next purchase with us will be successful.

Kind regards,
TBC

Rated 5 out of 5 stars

Great bag

The bag is in even better condition than I had imagined and at a great price compared to other stores. Shipped the day after I ordered.

July 2, 2022
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Thank you for the positive feedback! We are happy that you are a satisfied with your purchase and hope to see you return.

Kind regards,
The Brand Collector

Rated 1 out of 5 stars

Bad condition products

Got a bag in worst condition as mentioned broke after two times using it. LV bag and both lathers straps broke the answer was I could get 40€ to fix it.avoid buying from them after they sold the item they really don’t care. +700€ item that can’t be used. Spend your money in any other second hand store.

April 11, 2022
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Thank you for your feedback.

We regret that you are not satisfied with your purchase.

Please note that we offer returns within a 14 day period. As our items are one of a kind and secondhand they have already experienced some use, however you can always check the condition; A, AB, B to find which state the item will be in.

We hope that your next purchase with us should be of satisfaction.

Kind regards,
TBC

Rated 1 out of 5 stars

Cancel my order with a lie, telling the bags aren't available anymore, but both placed them again for sale on their website

I ordered 2 bags, with a nice discount.
The order got cancelled today, because they said both bags aren't available anymore.

But I know for sure that's a lie, because they put both bags exactly the same for the same price on the website again.

I think they just don't me to have the discount. Suddenly the discountcode I've used isn't working anymore! So they're not being honest at all and I really don't like that!

I can't believe this. Be aware for The Brandcollector!

November 2, 2021
Unprompted review
Thebrandcollector logo

Reply from Thebrandcollector

Hello,

Thank you for your feedback.

I'm sorry to hear about your frustration.

The reason is due to the fact that we sell on +20 platforms, and due to technical issues and update delays, as well as sharing a catalog with our suppliers, items sometimes still appear as in stock when in fact they have already been sold. This delay time is of a few hours, and is why sometimes we must unfortunately refuse a sale.

Thank you for your understanding. We hope that your next purchase with us will be successful.

Kind regards,
TBC

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