Mystery box
Bought a mystery box , products were okay but definitely not up to what I was expecting given all the glowing 5 star reviews.
Put the products away for a while as I had others to use up. When opened the products 2/3 months later 2 had gone “off” . No way this should have happened in this short time frame.
The response from customer service was awful. I was told off for “being sarcastic” and this was “not polite “ of me and I was “insinuating” the products were stale. I certainly was not sarcastic I simply set out the facts and ask for replacement products . I was so horrified by the unprofessional response I contacted the company owner via Instagram. She was very polite and sent replacement products but by then the damage was done .








