The Bug Club Reviews 

I literally never leave bad reviews. Terrible communication. No response to emails, late order. Real shame as the work is beautiful. If my email is ignored like my partner's have been - more transparency on timescales and difficulties you are facing with covid, staff etc would make a big difference to your customers and our expectations. Even a personal emailed response (not the generic reply you're posting on here) explaining the delay would have been appreciated.

Terrible terrible people! I ordered two butterfly’s for Xmas presents, one arrived one didn’t - all I’ve had since then is radio silence….and when I read these reviews below all the other bad reviews get is a pathetic ubiquitous response blaming Christmas and Covid - what a bunch of pathetic cowboys…AVOID AVOID AVOID

I ordered a number of items during the Christmas period from The Bug Club. Their customer service was great when I needed some support with my order and the items arrived in time for Christmas! Outstanding products too very beautiful xx

My item finally arrived after a month of waiting. This isn't the first time we have had a negative experience with them either. My partner bought me a butterfly from them in october for a november birthday and it arrived at the end of november after a lot of back and fourth emails, broken promises etc. We thought it might be a one off and gave them the benefit of the doubt and ordered again for my christmas present... Again it took a month to arrive and lots of broken promises and lies, with incorrect tracking etc given. The products themselves are actually beautiful, well mounted and I love them, however I will NEVER order again from them. Such a shame as they had a cool rewards system I was looking forward to completing. The customer service is just appalling, and I really do not appreciate being lied to. I would much rather a company is just honest about delays and maybe tried to make it up some way when you've been messed around so much twice! They have really soured my experience with them and judging by other reviews... many other people feel the same. I would avoid the company until they have sorted out their stock and customer service issues because it's just not worth the stress. They make beautiful gifts, but you're never going to get them on time.

Finally my order came after 6 weeks for waiting for them , and a couple days before Christmas they arrived , sadly they were damaged I have sent an email and still no reply , it’s has put me of for buying from them ever again . They are such a thoughtful gift to give for a present but the delivery and customer service let them down big time

What an absolute shambles of a company.
Still waiting nearly a month for a £300+ purchase.
Constant excuses like "bug was damaged in production", "supplier didnt deliver", "courier didnt collect" etc etc to try and justify the items not turning up. I have ZERO faith in this company actually coming through with my goods.
Small Claims here we come.
AVOID AVOID AVOID

I ordered £105 of goods at the start of December, and was told by email the goods were dispatched 16/12, inline with expectations from the timescales on their website. However there was no courier tracking details provided which made me a bit suspicious and there has been no email to let me know there would be a delay to my order.

After countless messages ignored, my partner messaged them on Facebook using different contact details and received a generic message in response suggesting they had not dispatched ANY orders yet, naming a courier they do not name on their website.

The company set out in their terms on their website what they will do, and so far they haven't met their own expectations, these are not my unreasonable expectations I am measuring them against, it is their own website.

I'm now going to have a very disappointed relative with no present. The bug club has ruined Christmas for one family this year, I doubt we are the only ones.

The total lack of communication is awful, it makes me wonder if this is a scam taking the money and running.

Future Customers be aware.

With bug club refusing to engage, the next step for me is a complaint to actionfraud which I understand diverts some complaints to local trading standards where not a police matter.

I would urge all customers screwed over by the bug club to to do the same and report them asap.

Post Review Edit 11/01/22: The Bugclub has finally broken cover and blamed a whole host of issues for it's bad performance, the one thing that it still has not done is acknowledge that it's own poor and dishonest communication is a major issue, they have not apologised for their misleading behaviour over Christmas.

A company this unwilling to be honest to its self about its failings is hardly going to treat its customers with respect.

Yesterday they again notified me my goods ordered at the beginning of December was being dispatched by UPS, but this morning UPS were emailing me to tell me the goods were not being delivered as Bugclub had not dispatched them. This is the third time I've been told a delivery date which isn't true. I cancelled the order and now expect a full refund.

Ordered x2 items on the 8th December advised would take 3-5 working days, when emailed was told there was a delay due to covid and items would be sent out on priority dispatch, I was emailed on 3 separate occasions that my items would be sent out and I am yet to receive anything. The Company is no longer replying to my emails, gifts were for Christmas which have still not arrived.

I was super chuffed with my Bug Club experience, would highly recommend and will be returning for my Christmas presents!

I'm very happy with my bugs!! Very lovely product... will definitely be buying from here again!!

Unbeilable products! purchased some items for birthday gifts and they went down a treat, highly recommend the quality of these guys!

Beautifully made frames and top quality service!! My butterfly arrived well within the estimated time and so beautifully presented I couldn't wait to give it to my daughter for her birthday! She's over the moon! I definitely recommend The Bug Club and I'm looking forward to buying one for myself soon :)

I absolutely love my framed Deaths Head Moth! Delivery was quick and customer service were lovely over email. I will definitely be ordering again!

DO NOT USE THIS COMPANY. I ordered a tarantula. It arrived damaged and not the spider I chose. Josh the director replied to my message via their website, saying he would look into it and sort a solution but that was the last I heard from him. I sent a few emails, the last one informing him I’d be going to trading standards and contacting my credit card company for a refund. I’ve still heard nothing so I shall be making those calls ASAP!
Absolutely shocking. There are quite a few customers this has happened to. AVOID AVOID AVOID. Josh Odonovan should be ashamed of himself.

AVOID! Wish I'd checked them out before sending them money. They have kept my money, refused to give any tracking numbers, I have had to wait 3 weeks and now with only part of my order delivered (several items damaged in the process) they are completely ignoring all emails and contact and I have lost hundreds of quid in undelivered and damaged items. Their director Josh promised twice to sort, now actively avoiding me and blocked my number. You've been warned! Terrible company, wish so much that I had just scrolled past their ad. Save yourself the pain and money.