The Burn Box LLC Reviews 269

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products received, often highlighting their usefulness for professional duties and personal enjoyment. Many people appreciate the variety of items in each box, including gear, apparel, and training materials, and frequently mention the excitement of receiving new and surprising items. The subscription service itself is highly valued, with many consumers expressing long-term satisfaction and recommending it to others. However, some customers also noted issues with the subscription process, mentioning difficulties with cancellation or unexpected recurring charges. A few other people also felt that some products were not always useful for their specific needs or that certain items were repeated too often.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising the quality and usefulness of... See more

Subscription

Customers had positive experiences with their subscriptions. Many reviewers expressed delight, calling it the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of items... See more

Based on these reviews

Rated 5 out of 5 stars

I've had my subscription for a little more than 2 years. In that time, I've always gotten something useful. Granted, some items weren't in my area of expertise (such as water/dive rescue merchandise)... See more

Rated 5 out of 5 stars

I really enjoyed the rope bag that was in the last box, as well as the cool t-shirt. Being able to have those ropes/pulleys/carabiners allow me to have training with tying knots and working on my RIT... See more

Rated 5 out of 5 stars

To be honest, it's hard to be happy in this world these days. So when this box comes, whether it's an okay box, or one of their many elite grabs, I'm here for the seratonin boost. I appreciate and enj... See more

Rated 5 out of 5 stars

Iv been a member for a few years it has been awesome and I have friends who have now subscribed the stuff you get in the burn box is always useful or really cool really pleased with the burn box


4.2

Great

TrustScore 4 out of 5

269 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Impossible to cancel subscription…

Impossible to cancel subscription unless you remember a ridiculous number of passwords. Product itself is gross and confusing to use. Staff is condescending when you try to cancel subscription. I cannot recommend this product.

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

Beware they will not allow you to…

Beware they will not allow you to cancel the subscription. This is the email I received after sending a cancellation request.

“ Hello Brandon,

Thank you for your email. I have reviewed your account and can confirm that the only active subscription is your BurnBox subscription.

Our BurnBox service operates on a subscription basis with a discounted rate. According to our Terms & Conditions, the subscription can be canceled without paying the price difference after the second charge.”

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Getting Scammed Hurts.

The cost for this box is completely outlandish. When you receive it, you can't help but feel like a complete idiot for not doing more research before purchasing. These supplements can be purchased for a total of about $25, and that is with buying name brand products. 3 days of Bone broth, LMNT and Miralax. That's all it is, just in a fancy box. That is what you are charging people $154 for.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been a member of Burn Box sense…

I’ve been a member of Burn Box sense almost the start of Burn Box when Tom was doing it out of his house. And I’ve loved it the whole time, and watching Burn Box expand. I’ve received great stuff throughout the years and surprisingly very few duplicates! I’ve only had a couple hiccups over the years with shipping and account info changes, and it has been very easy and stress free working with Burn Box, they have always been very helpful wether through email or Facebook messenger. I’ve even gotten to know Tom and see him each year in Indianapolis for FDIC, and it’s always nice chatting and catching up with him! Even more impressive is that he recognizes me each year when I come up to him! I’m very impressed with Burn Box and very glad to be part of their service!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Choose Happiness

To be honest, it's hard to be happy in this world these days. So when this box comes, whether it's an okay box, or one of their many elite grabs, I'm here for the seratonin boost. I appreciate and enjoy every box that comes through, thanks for doing what you guys do! Keep growing.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered my product on Oct 5th

I ordered my product on Oct 5th. It is now over a month and 1/2 with nothing. They never reached out about any delays. They ensured me the would get it shipped, nothing. I have requested a full refund and now I am ghosted.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and value

Regularly provides quality fire service merchandise and products, with monthly boxes of gear/equipment with shirts, stickers and a bulletin. Typically a good variety of useful kit.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first not gonna lie…

I was skeptical at first not gonna lie but yall when I tell you this is by far the absolute BEST subscription I’ve ever paid for……I mean it. I am literally on the edge of my seat checking my email when it’s time for the new boxes to be shipped. So far I’ve used every tool and wear every shirt I get. I am INLOVE with my burn boxes every single time

August 28, 2025
Unprompted review
Rated 4 out of 5 stars

Volunteer Fire Fighter Approved!

As a volunteer fire fighter, some of the tools have been useful how ever some have not been, the shirts, hats, mugs, knifes, gloves, tools, leather-mans have been very useful during my normal job as a “supermarket refrigeration tech” I enjoy the training exercises & recipes, I’ve only got the magazine once? Not sure why, how ever it’s a good price it’s nice to have every month how ever some cases the tools can be to many I’ve got over 8 I’ll never use, so I pause my subscription for a few months 4-6 then start it again, even as a volunteer fire fighter for 8yrs I still love this box!!

March 11, 2025
Unprompted review
Rated 4 out of 5 stars

Love it

Some great tools t shirts and hats have came from the box some items though do repeat so would like to calm down on repeat items

August 24, 2025
Unprompted review
Rated 4 out of 5 stars

Great products

Great products! Definitely use most of the items on the job. As an industrial firefighter, the tools cross all lines of firefighting so I don’t feel “left out” from the selections. Thanks

August 23, 2025
Unprompted review

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