The Cheese Society Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share wonderful feedback about their purchases. Customers frequently praise the exceptional selection of artisan cheeses, highlighting that everything arrives securely packaged in pristine condition ready to enjoy. Buyers note that the online ordering process is remarkably simple and efficient, supported by friendly staff who provide prompt and helpful assistance. Some reviewers were not happy with occasional delivery delays stemming from external courier issues during busy holiday periods. A few individuals also pointed out that specific items failed to fully meet expectations, arrived underripe, or used packaging that lacked recyclability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting that packages arrive... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. People consistently praise the... See more

Order

Users describe positive interactions with order, highlighting the easy-to-use website and helpful phone... See more

Service

People report positive experiences with service, highlighting exceptional quality and dedication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given a three month cheese box order as a Christmas present. An amazing selection of artisan cheeses, each having their own unique taste. We were never disappointed each time we received the m... See more

Company replied

Rated 5 out of 5 stars

Excellent website. Excellent product. Excellent customer service. Your colleague in the warehouse ( sorry can't remember name ) kept us updated with our order and even manged to source some of our fav... See more

Rated 5 out of 5 stars

We've been customers for a number of years now, renewing our subscription for our father, as his Christmas gift every year. He absolutely loves it. The selection and variety of cheese is great and it... See more

Rated 5 out of 5 stars

Great staff, great cheeses. Would recommend they stock supermarket cheap crackers, you know like the pepper flavoured things to what they already have and call it the "Basement Section" or something... See more


Company details

  1. Cheese Shop
  2. Cafe
  3. Courier and Delivery Service
  4. Deli
  5. Delivery Service

Written by the company

Family run Cheese Mail Order, Cheese Shop & Cheese Cafe based in Lincoln. Delivering exceptional seasonal cheeses to doorsteps across the UK. Local Lincolnshire produce, homemade cheese dishes and cheeseboards, unique gift ideas, cheese wedding cakes, accompaniments and gift vouchers. Our best selling gift box being The Cheese Subscription Club, five cheeses delivered on the dates of your choice, a delicious cheese discovery and a journey of Fromage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(294)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazing cheeses!

Good selection, delicious cheeses. Very happy with our cheese choices. Not so keen on the biscuits, especially as they were a bit pricey. Excellent communications, delivery etc.

June 24, 2025
Rated 5 out of 5 stars

The cheese was delicious and…

The cheese was delicious and interestingly different. Thank you for packing it so well and putting a freezer bag.
DHL left the cheese in the sun on our front door step. We have a parcel box right next to the front door. Tell them to use that next time....
This is the second time I have written this review. I see Trust pilot have sent a third request....

May 27, 2025
The Cheese Society logo

Reply from The Cheese Society

Thanks so much for your review, Jill, Trustpilot will send an email after each of your orders. As you've left so many lovely reviews, please ignore any further requests; they're not compulsory but very appreciated.

We'll pass your comments over to our account manager at DHL.

Rated 5 out of 5 stars

A Special Birthday Present

Ordered a selection of Lincolnshire cheeses as a present for our resident mouse. I was kept informed throughout despatch and delivery. The delicacies have been devoured with gusto and great appreciation, with special recognition given to the Lincolnshire Plum Bread.

May 27, 2025
Rated 5 out of 5 stars

Because I live on a remote island and…

Because I live on a remote island and any courier service is hopelessly delayed and slow up here, the Cheese Society went the extra mile and used Royal Mail- our only reliable delivery service for perishables. Josh, by email and wonder of wonders, an actual voice to speak to, went to extreme lengths to help me and the result was that they made an exception and used Royal Mail, so the cheese arrived in excellent condition and is being greatly enjoyed. We cannot rate either the cheese or the customer service highly enough.!!!

April 25, 2025
Rated 5 out of 5 stars

Great cheese

Great cheese, quick delivery and amazing team. I had to contact them to ask a question and they responded straight away. Very helpful! Thank you

May 1, 2025
Rated 5 out of 5 stars

The cheese was great but I could not navigate the website properly. Probably my lack of skill.

Hi, I logged on to your website easily enough and garnered all the relevant details I needed to proceed to ordering, however, I could not find the relevant link to further advance in the ordering process. I called the number provided for contact and spoke to a very polite and helpful gentleman who was surprised at the difficulty I encountered. He did not dwell on this but offered to process my order manually. I received the package of cheese the next day and was delighted to tuck in as the segment of cheese was already nicely matured.

April 30, 2025
Rated 5 out of 5 stars

Very efficient service

Very efficient service. We loved the cheeses ( smoked Lincolnshire poacher especially) My local source of delice de Bourgogne (my favourite) has closed so I tried the cheese society. We will definitely be ordering again.

April 27, 2025
Rated 5 out of 5 stars

All went brilliantly thanks

All went brilliantly thanks! We could book the.delivery time and it arrived well packed and preserved at the right time. The cheeses are excellent! Thank you for a great service - and the.parmesan recipes much appreciated!

March 1, 2025
Rated 5 out of 5 stars

Simply the best cheese ever

Simply the best cheese ever. We've been in the cheese club for 4 or 5 years now, initially monthly and now once a quarter. The cheese selection is always well balanced and interesting and is well presented. Would heartily recommend to anyone.

March 1, 2025

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