The Cheese Society Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share wonderful feedback about their purchases. Customers frequently praise the exceptional selection of artisan cheeses, highlighting that everything arrives securely packaged in pristine condition ready to enjoy. Buyers note that the online ordering process is remarkably simple and efficient, supported by friendly staff who provide prompt and helpful assistance. Some reviewers were not happy with occasional delivery delays stemming from external courier issues during busy holiday periods. A few individuals also pointed out that specific items failed to fully meet expectations, arrived underripe, or used packaging that lacked recyclability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the delicious taste and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting that packages arrive... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. People consistently praise the... See more

Order

Users describe positive interactions with order, highlighting the easy-to-use website and helpful phone... See more

Service

People report positive experiences with service, highlighting exceptional quality and dedication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given a three month cheese box order as a Christmas present. An amazing selection of artisan cheeses, each having their own unique taste. We were never disappointed each time we received the m... See more

Company replied

Rated 5 out of 5 stars

Excellent website. Excellent product. Excellent customer service. Your colleague in the warehouse ( sorry can't remember name ) kept us updated with our order and even manged to source some of our fav... See more

Rated 5 out of 5 stars

We've been customers for a number of years now, renewing our subscription for our father, as his Christmas gift every year. He absolutely loves it. The selection and variety of cheese is great and it... See more

Rated 5 out of 5 stars

Great staff, great cheeses. Would recommend they stock supermarket cheap crackers, you know like the pepper flavoured things to what they already have and call it the "Basement Section" or something... See more


Company details

  1. Cheese Shop
  2. Cafe
  3. Courier and Delivery Service
  4. Deli
  5. Delivery Service

Written by the company

Family run Cheese Mail Order, Cheese Shop & Cheese Cafe based in Lincoln. Delivering exceptional seasonal cheeses to doorsteps across the UK. Local Lincolnshire produce, homemade cheese dishes and cheeseboards, unique gift ideas, cheese wedding cakes, accompaniments and gift vouchers. Our best selling gift box being The Cheese Subscription Club, five cheeses delivered on the dates of your choice, a delicious cheese discovery and a journey of Fromage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(294)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheese Lovers

Another perfectly timed delivery by the Cheese Society couriers bringing birthday joy to my lovely friend!
She has not yet tasted the cheeses, but I'm sure she will enjoy every morsel!

January 14, 2025
Rated 5 out of 5 stars

The Cheese Society Lincoln under the…

The Cheese Society under the supervision of founder Kate O Meara and now her daughter Lucie put Lincoln on the map as leaders in supporting the superlative cheese producers we have in the UK.
The staff in the shop and cafe are personable, and knowledgeable . It’s a pleasure to shop there, even better if you stay to sample the cafe’s food.
The cheese selection is always excellent, and they have a very efficient mail order side too.
In particular the gift boxes are always a highlight.
Long may it continue.

January 9, 2025
Rated 2 out of 5 stars

Immature poor quality cheese

We’ve eaten Skegness Blue on two occasions from the Cheese Society and it has been amazing. We ordered more for a Christmas delivery and it was of very poor quality. It was immature and tasteless. It’s possible that we are the victim of suppliers being under pressure to meet the Christmas demand . However, if quality cannot be maintained then the product should not be sold. Very disappointing.

December 21, 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

Hi Paul, I wish you had e-mailed us with this issue at the time, we would have rectified it for you. I will pass on your comments to Hartington, who make the cheese. As retailers, we have less control over the flavour profiles of the cheese and can only trust the cheesemakers to ensure consistency and expectations. If you would like to email us at info@thecheesesociety.co.uk with your order number, then I will do what I can to make this right for you. Seasonality can create flavour discrepancies, please, in future, email us and ask our advice if the cheese isn't as you've previously experienced.

Rated 5 out of 5 stars

Exceptional service

I placed my third order with The Cheese Society, having previously had great experience. On this occasion, they had been let down by their supplier for one item, but took the trouble to telephone to ask whether I wanted a substitute to be delivered as arranged, or would prefer to wait 24 hours for the item to be included, which was my preference. The point is, how many companies would have bothered these days, just making the decision themselves? Well done to the team, superb service and quality items delivered in perfect condition this morning. Thank you.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best cheese.

I have ordered from the Cheese Society several times. The choice and quality of cheeses is superb, delivery is arranged to suit you. The cheese is very well packaged and arrives chilled. Once you have tasted the Cheese Society cheese, you are spoilt for any other alternatives.

July 11, 2024
Unprompted review
The Cheese Society logo

Reply from The Cheese Society

This is such a great review to read Fiona, you’ve made our day!!! Thank you so much. Lucie

Rated 5 out of 5 stars

Cheese stack for our Wedding

We got our 'alternative' wedding cake from The Cheese Society and everything went perfectly; they gave us lots of good advice to begin with, we had a very enjoyable little tasting session and the cheese we picked was provided on time and exactly as ordered.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Good alternative to the supermarkets.

I have used this company for a couple of years . I have never had any problems ordering, an easy site to navigate, with a good collection of quality cheeses . Delivery is prompt and efficient , with the use of quality packaging and ice packs in the warmer weather .
Seems a bit expensive at first but well worth paying to have access to cheeses other than the standard supermarket ones. I have a local delicatessen but they are very expensive and there isn’t the range of cheeses.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Speedy delivery and excellent condition

My local cheese shop closed for refurbishment so I searched online for the particular cheeses I was interested in and this company came up.
Delivery was very fast and the cheese in excellent condition although it was a fairly hot day.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Lucky Dip box sent as a present

I ordered a box of cheese, crackers and a chutney for a friend who's just moved house. It was easy to order, easy to pick a time and day and the hard part was choosing which box! I choose the Lucky Dip box in the end
I buy cheese from the Cheese Society fairly regularly so I knew the cheese would be tasty.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous cheeses

Fabulous cheeses. Fast delivery too. Prices were fair. We tried the Gouda with chilli. Used that on top of a shepherds pie for that kick. Delicious.
The raclette cheese I used in a dauphinoise. It was a hit with everyone.
I’ve already ordered more. Please try this company. You won’t regret it

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent selection of beautiful tasty…

Excellent selection of beautiful tasty cheeses fresh and different to the run of the mill shop bought cheese.. competitively priced so can gift or treat and delivery prompt and to time.. please keep as you are doing a job

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Best Online Cheese Seller

I've been using these guys since Covid and in my opinion they are one of the (if not the) best online Cheese Supplier.
They have a great selection for all tastes, competitive pricing (especially compared to Farm shops) and delivery is simple and effective.
They are also immensely accommodating such as when I had to swap an original order for pasteurised - they made comparative suggestions and the cancel and re-order process was so simple.

As as cheese fiend I can't recommend them enough !

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Tastiest Cheese ever!

Cheese is amazing, great variety too. The minimum order for free delivery has gone up, it's now £60. I would like to see more weight options when ordering, for instance 250gr of Picos blue cheese is a bit much for us, but it seems to be the smallest piece you can order. We have been buying cheese from the Cheese Society for a few years, great service, quality and a very speedy delivery. We don't buy from supermarkets anymore, we can definitely taste the difference. Thank you Cheese Society!

June 18, 2024
Unprompted review

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