The Children's Furniture Company Reviews 

Lovely furniture when it arrived but took a long time. Not easy to contact the customer service team, all thought all of my questions and queries were answers eventually via email. When furniture did arrive too a further 6 weeks for correct handles to come. Basically if you want to use this company and like the furniture allow lots of time for delivery's.

Do not buy from this company

My order had an 8-10 week delivery and, despite chasing this multiple times, I was not given any updates until this time expired. Once it was overdue, I was finally told that there would be a further 8-10 week delay. This understandably led to me cancelling my order, as almost every competitor holds stock for immediately delivery.

In law, companies have a defined period in which to return money when a contract is cancelled. The Children's Furniture Company willfully breached that law and held on to the cash for as long as they possibly could, with absolutely no compensation.

Under no circumstances should anyone do business with this company - at best, they have appalling business practices, at worst it is simply a scam.

I bought 2 kids beds from this company and got them delivered and they are good quality. The problems come when things go wrong. I ordered 2 trundle beds in January 2023 and they still haven't been delivered. I was paid £70 in compensation to keep my order in the course of last year, but having lost patience as they don't have a clue how long it will be until these are delivered, they won't even offer me the correct refund amount, refuse to speak to me on the phone (says it all) and to top it off, they're still selling these on their website when they know they can't deliver them! Greedy business with poor service levels.

In response to the reply below, you’ve been trying to resolve the matter for months and now you’re splitting hairs over the refund! If you’re going to reply do so with some substance.

DISGUSTING COMPANY my daughter ordered a wahsen chair for her desk that she PAID FOR out her own Christmas money SHE IS 14 and in its place you sent a necklace!!!!! She paid £103

I was told to email Walter Anders hotmail email and had no reply! We paid more for delivery as well

AVOID AVOID AVOID!!!!!!!!

I find myself compelled to share my deeply unsatisfactory experience with The Children's Furniture Company (TCFC), as my order has become entangled in a web of persistent delays, leaving me dismayed and thoroughly frustrated.

Order Details:

Order Placed: May 2, 2023, 23:41
Order Number: WEB38628
Product: Princess Single Bed with Pop-Up Trundle

Chronicle of Delays:

First Delay (July 31, 2023):
Notification of manufacturing issues causing a delay of 10-12 weeks.

Second Delay (November 24, 2023):
Further severe delays reported by the manufacturing factory.
Revised Lead Time: Approximately late January 2024.

Third Delay (January 19, 2024):
Ongoing delays reported by the shipping company due to prioritization of larger corporations in international ports.
No specific arrival date mentioned.

Latest Update (January 19, 2024):
Single bed in the UK but not released from port.
Pop-up trundle still delayed being released from the factory.

Review:
My experience with TCFC has been an exasperating journey of broken promises and unfulfilled expectations. I placed an order on May 2, 2023, for two beds, intended as birthday presents for my two girls. The repeated delays, coupled with a lack of transparent communication, have left me disheartened and, quite frankly, angry.

TCFC's inability to manage their supply chain and provide accurate information about the status of my order is deeply disappointing. The initial anticipation of a joyful purchase has given way to a seemingly endless wait, eroding any confidence I had in this company's reliability.

If you value your time and peace of mind, I strongly caution against trusting TCFC with your furniture needs. My hope is that this review serves as a warning to potential customers, prompting them to think twice before embarking on a similar frustrating odyssey with The Children's Furniture Company.

We bought a bed for our son that was on an 8-10 week delivery time. After 11 weeks I emailed for a delivery date, only to be told it would be a further 12 weeks. Poor management and notification settings. Now my son dosent have a bed for his birthday.

I ordered bedroom furniture for my daughter in October, it was supposed to be delivered towards the end of December. I followed up on early December on the status of my order only to be told it would take another 10-12 weeks due to a warehouse issue. I requested a refund and after several promises to pay I am still waiting for my refund! Avoid at all costs!

I ordered a bed from here about 5 years ago. It was a long wait but really good quality. I thought nothing if buying another from this company in November. However a few days after the order my child changed their mind wanting a high sleeper instead so I cancelled the order which was processed straight away and told to expect the refund in 15 working days. Quite a long time I thought but ok.
New year came, 6 weeks after the refund was promised to which I was told it looks like it will be a few more days but define no longer than a week. I didn’t believe this for a second as that isn’t how banking works. When the week passed and as expected nothing I contacted them again twice. No reply.
Today I replied saying as I heard nothing I would be raising a section 75 request. Minutes later they replied saying the refund was processed December 14th and they will query with their accounts team. It was then I read all these reviews, noticed you can’t comment or leave a review on social media either and no phone number anywhere. I wish I’d seen these before as I’m still hundreds down and it looks like I’m going to have to fight to get this money back. I will also be letting trading standards know about this. Sounds like some sort of dodgy pyramid scheme how they are running things

Ordered a bed in July, told 10-12 week delivery. That time came and was advised it will be another 10-12 weeks. The bed was cheaper so they advised would refund the difference. No money has been seen and was advised this needs to be looked at by accounts. Still no communication around this and still no bed! I can only assume this company is struggling financially. Would avoid until they get their house in order

Awful experience, still ongoing. Paid £150 for a bedside table in July, didn’t arrive in the promised time. So we chased and were told there were delays from the supplier so they would refund our delivery charge. We have had no refund, despite me chasing multiple times via email and keep being told it has been processed - it hasn’t!!!! And still no sign of the item we paid for. This is now 6 months later. Terrible company, avoid!!!

AVOID THIS COMPANY. NO BED AND NO REFUND.

Ordered a bed in December 2022. Delivery times not met and when chased, lots of excuses for delays in delivery. My son really wanted the bed so I didn’t cancel straight away. I wish I had seen these reviews before purchasing, as now the company won’t even give me a refund - just keep responding to my emails that it will be escalated. I just want my money back so I can finally get my son a new bed (this time from a reputable company!).

It’s been 18 months since we placed our order with TCFC. Still no products nor refund.
These people are unscrupulous thieves. Please listen and avoid.

Absolutely shocking company, can't believe they are still operating they didn't honour my order for a mattress over one year back, I was eventually refunded £40 for a mattress that I paid approx £140 and apparently that's all I'm getting back!!!! PLEASE DON'T USE THEM ! I haven't given exact date or price of mattress as I'm absolutely fatigued with it all😡

I wish I had read the negative reviews on here before placing my order. We placed an order of significant value in July, with an advertised lead time of 6-8 weeks. After this had expired we contacted the company for regular updates, but each time were told things like the goods were still in transit, they were waiting for a docking date, etc. Eventually in October we cancelled the order and requested a refund, which was acknowledged by the company. Sadly no refund ever materialised, and like others posting on here we had to claim the money back via our credit card.
As at today’s date, the company name and number cited deep within the terms and conditions on the company’s website (Caphan Trading Ltd) is different from the company number at the bottom of the website, which is for a company called TCFC Retail Ltd. TCFC Retail was only incorporated in Feb 2023, and so appears to be a phoenix company which has taken over after Caphan (co no 8140304) was put into administration in Aug 2023.

Shocking company!!

Take your money, don’t keep to their delivery times, no communication, and now don’t refund money……only had my money for 5 months!!! Avoid, shocking company!!

But any company that doesn’t have a telephone number is dodgy!!

Fraudulent business!! They confirmed an order for a bed and bedside table and said it would be delivered after 4-6 weeks, after this time we asked for products and they sent an email saying that unfortunately the provider couldn´t confirm an production date. So they offer to keep waiting or a full refund what we haven´t got the money back. Now they say that they already made the refunds on October and we have to claim to our bank and if we want the proof of it our bank have to ask directly for it. Obviously, they said that because they know that the bank can´t do that. The purchase was on July 2023 and we are still trying to get the money back. PLEASE DO NOT BUY ANYTHING FROM THIS STORE

Ordered single sized trundle bed at beginning of November for my grandsons with xmas sleepovers imminent. Received no confirmation although money taken immediately. When I queried the lack of communication I was informed that part of the bed (the trundle) would be unavailable for 2 months, I decided to cancel and ask for a refund, I have now been waiting 5 weeks for this refund to my credit card and tried using Resolver to push matters along but now the 'customer care' team (care in short supply) just respond with the automatic 'your message is important to us' which all flies in the face of their 30 day 'no quibble' returns policy as I haven't even returned any goods but paid money for goods that were cancelled. Avoid this company and shop elsewhere.

Ordered bedroom furniture in November 22 but had a change of heart so sent an email requesting a refund. Was fobbed off several times and the my last couple of emails weren’t replied to at all. Ended up going through my credit card company for a refund! Surely this is a scam company as their customer service number is not in use!! Please look through their socials to see about other customers not having their orders fulfilled and refunds not given. Unless of course they’ve managed to delete them. Avoid like the plague!

Ordered a bed for my Autistic son, waited 10 weeks and told nothing of delays until I contacted the company myself. Leaving the country for a month so require my refund urgently so that I can order another bed. Told 10-15 working days, no compassion for my situation at all. Only get a reply by email every couple of days and it’s not possible to speak to someone by phone. Very poor customer service! After reading other reviews about lack of refunds I’m very concerned this won’t happen within their time frame if at all!! Please refund immediately so that I can order my son a bed from somewhere else!!!
Thanks for the useless response! Please please just do the refund!!!!

Avoid this company at all cost as I ordered a bed on 31st October 23 then to be told it was guna take 2 months for it to arrive so I then canceled and requested a refund on the 7th November been told numerous times it will take 15 days for the refund I'm now 16 days and still getting no where with no refund and no reply from any off them.