Upon arrival, the packaging was next level, so well put together, great graphics and colours on the presentation box. Once I opened it, I felt slightly underwhelmed, as the pictures I'd seen, se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
OMG there is no words good enough to describe this mouth watering chocolate.. it’s really not for sharing… I’m totally addicted to it,, my dark choc Easter egg was so so good.. I had to hide it so the husband didn’t find it… awaiting my next purchases ❤️❤️❤️❤️
I love The Chocolate Smiths products and find their flavour combos to be well thought out. I often try and buy as part of the Yumble sale as the chocolate is discounted and most of the time theres no obvious reasons why. If i had to provide anything 'negative' id say that on the bars that are filled with something soft, the first layer of chocolate in the mould (which ends up being the top of the bar) could do with being a bit thicker as they never break well and end up being messy. Still a 10/10 product for me, even if i get it everywhere! Great job Steffi & the team
Been waiting a year to actually manage to order something from this company as always sold out!
Anyway placed my first order, (and the last!), on the 8th March for the box of 10 mini taster bars which costs £42!
I had to pre-order for the 22nd April, which I do find a bit excessive, and the price also pretty high, but it was going to be a birthday treat for myself and my husband.
Fast forward to today (7 weeks since placing the order), and I’m waiting with bated breath for my postie to deliver my long-awaited order….it was dutifully delivered this morning, and I am absolutely gobsmacked at what the hype is all about!
Think the box that the chocolate is packed in weighs more than the actual product!
10 tiny bars of chocolate (slightly longer than the size of a small box of matches)
2 bars extremely short dated- Black Forest one expires on the 30th April and the creme brûlée one expires on the 11th May!
Not acceptable charging £4.20 a bar that’s going to be out of date in less than a week, and another that has roughly 2 weeks on it!
And yes, I am very familiar with “best before “ and “use by” dates, but chocolate of that price needs to come with a longer date on it!
Tasted the pistachio cannoli one- not a fan… just tastes like every other Dubai themed chocolate bar.
And tasted the golden bar- just so sickly sweet and nothing special either.
I’m sorry about the negative review, but if I’m spending my money on expensive chocolate that’s supposed to be amazing, I expect it to be just that!….. and I am just so disappointed with it! 😢
The chocolate is really nice just wish it was easier to break, it ends up a bit messy
The toffee mallow Easter egg was absolutely off the scale! Beautifully packaged, the tastiest chocolate with an amazing thick caramel mallow filling, just awesome. 👏🏼
Sara from America here.
Hands down BEST CHOCOLATES EVER!!!!
You all are So Amazing and fun to watch on TikTok.
The carmel is like no other. Chocolate is chef's kiss!!
Thank you so much for bringing so much happiness to us Americans with (not so good chocolate) haha...
Love you all!!!
A 100 💫💫💫💫💫💫

Reply from The Chocolate Smiths
There is nothing that these guys make that I don’t love! The best quality ingredients and clearly made with love and passion.

Reply from The Chocolate Smiths
Amazing chocolate! Helps to be on the newsletter for early access and exclusive

Reply from The Chocolate Smiths
Had the Geordie bar this time as well as I’ve never tried it . Lucky to be on subscription bar list so get chocolate regularly. Lovely packaging

Reply from The Chocolate Smiths
Received my Teacake Easter Egg. Wow this was unbelievable. I broke into it and heard the snap. It was gooey and messy just how so like it. You can taste everything that is in this chocolate egg, you can tell the quality of ingredients that have been used to create this extremely amazing egg. Well worth the wait.

Reply from The Chocolate Smiths

Reply from The Chocolate Smiths
Upon arrival, the packaging was next level, so well put together, great graphics and colours on the presentation box.
Once I opened it, I felt slightly underwhelmed, as the pictures I'd seen, seemed to show the bars being larger...or maybe that was just my expectations; but the rest exceeded mine.
As I unwrapped it, it looked like it was going to be a messy eat, as there didn't seem to be any order to break off a small piece; so I ripped at it and it seemed to divide itself perfectly, in caramel perfection.
The taste was unbelievable, I've never had a chocolate bar quite like it (trying not to swear here) but, oh my word, I went into another world for a bit.
They are pricey, so it's an occasional treat for me, but I'll definitely be a returning customer.

Reply from The Chocolate Smiths
The Black Forest bar is to die for I now order 4 at a time 🤦🏻♀️ me and my son love the chocolate from here

Reply from The Chocolate Smiths
The chocolate is really delicious but the overall shopping experience makes me not want to buy again. Having to wait for a specific slot to order and then waiting over two weeks just ruins the experience. If the product sells out every time why not have it in stock before putting it for sale?
I would order regularly if it wasn’t for the wait as the quality is really good.

Reply from The Chocolate Smiths
The best chocolate!! The flavours are amazing and the fillings are just next level.

Reply from The Chocolate Smiths
The whole experience is a delight on the senses. I have been buying their chocolate for years now. I get the same excitement today as the first bar I ever bought when their business exploded. Yes you are paying more than other brands, but this isn’t a regular bar of boring store bought chocolate. It’s a whole handmade experience and each carefully thought out bar is like a special treat or reward for yourself and is 100% worth the cost. With all their unique flavours and the genius idea of collaboration bars. You simply have to try them.

Reply from The Chocolate Smiths
Incredible chocolate, innovative & addictive textures & flavour combinations & stunning packaging design too.. 10/10 all year long

Reply from The Chocolate Smiths
Found a company that's local and makes proper chocolate.. not the stuff in certain bars...which are like eating wax
I have tried the Geordie Bar it was delicious I have 5 others to try yet!If they taste like the 1st bar I'm in for a treat, we'll packaged and 100% taste
Thank you! Steffi and your team 🤩

Reply from The Chocolate Smiths
Amazingly tasty chocolate, great team. Can recommend so hard. The flavours they come up with are really interesting and delicious.

Reply from The Chocolate Smiths

Reply from The Chocolate Smiths
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.