This is the second time we are using this company to order tracks for our bay windows. Although there was a hiccup with one of our tracks (damaged during delivery), a replacement was sorted straight a... See more
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Based in the UK, our company specialises in providing top-quality made-to-measure curtain poles, tracks, and accessories. At the Curtain Pole and Track Company, we understand that every window is unique, which is why we offer a wide range of bespoke curtain poles and tracks tailored to your specific needs. One of our standout offerings is our Silent Gliss curtain poles, known for their exceptional quality and noiseless operation. These curtain poles are designed to add a touch of elegance to your windows while ensuring smooth and silent functionality. Whether you have bay windows that require a custom solution or extra-large windows that demand longer poles, we have you covered. Our team of experts is dedicated to helping you find the perfect curtain pole or track that not only fits your windows flawlessly but also complements your interior décor. We believe that the right window treatments can transform a space, and we are here to make that transformation seamless for you. In addition to our made-to-measure curtain poles, we also offer a wide selection of accessories to enhance your window dressing, from finials and brackets to rings and hooks. Experience the difference of tailor-made window solutions with The Curtain Pole & Track Company. Elevate your interior design with our bespoke curtain poles and tracks today!
Contact info
Unit 6, High Wycombe Business Park, Genoa Way, HP11 1NY, High Wycombe, United Kingdom
- 01494 535699
- info@thecurtainpoleandtrackcompany.com
- www.thecurtainpoleandtrackcompany.com
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Replied to 25% of negative reviews
Typically takes over 1 month to reply
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Reply from The Curtain Pole & Track Company
The track fits perfectly,looks great
The track fits perfectly,looks great, and works well.excellent.
Prompt service
Prompt service, good packaging.
As the curtain track I purchased is fitted flush to the ceiling, it might have been helpful for the supplied screws to be either coloured to match the track, or to have push fit covers supplied (which is what I bought from Amazon)

Reply from The Curtain Pole & Track Company
The rail is too large
The rail is too large, it doesn't fit within the brackets without removing two, and really forcing it. This means the corners dip down. It fits perfectly outside the brackets. Have the bracket measurements not been deducted during construction?
Great product Great service
The online order system was great easy to use and understand. I did have one query which I wanted to speak to someone about and again my experience was great. Rang the number provided call answered swiftly spoke to an assistant who was very helpful and knowledgeable . The rail was delivered within two days I was emailed to advise despatched and delivery date which was spot on. Great product Great service .
Excellent experience
Really happy with the track and customer service to get the right track was brilliant. Happily recommended or would use again. Track delivery was also spot on.
Very quick service
Very quick service. Product id delivered in couple of days.
Quality of the curtain track is good and easy to install. We don't need any handyman. We are pleased with the outcome.
It is an expensive one compared to what we can find in Dunelm, Homebase or other stores. We bought this because we needed extra long track which other stores don't have.
Good communication and delivered on time
Perfect Bay Window fit
I rang 3 times with slightly different measurements due to difficulty in getting to the rail, they were very patient, it was worthwhile as the bay window track was a perfect fit
Responsive and helpful on the phone
Fantastic product, great service
Fantastic product, great service. There was a shortage in original delivery but it was resolved within 48 hours. Cannot speak more highly.
delivery issues
It was easy to order from the website and the staff members were also very quick and helpful with enquiries. However, their delivery system is not efficient at all. Once the order was confirmed and dispatched, their email said it would arrive the following day. It is an all day wait with no way of knowing where the delivery is. It was incovenient but we waited and it never even arrived! There was no communication what happened, I had to call them to enquire and reschedule the delivery. I think this is the only lacking part of their business and they should sort this out.
Sending 10 curtain sliders which cost…
Sending 10 curtain sliders which cost £2.30 on an overnight courier which cost £8.95 is a bit over the top, better and cheaper to put in first class signed for.
Ordered two bay window tracks
Ordered two bay window tracks. The company website is so easy to use, it shows you all the measurements you need to take. You can either measure the window and they adjust the sizes for the track or you can give them the track measurements and they'll make to that. You get updates of the status of your order and everything comes well packaged and protected. After sales communication is great too.
Too flimsy
I have to admit I was disappointed with the quality of the product. The website said that the curtain track was meant for medium to heavy curtains, however the track was supplied with plastic brackets which are not strong enough to hold a track for heavy curtains. They need to be metal. The track pops out of the brackets really easily. Having spent so much on the tracks we are having to change our curtains for lighter ones because of this problem.
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