This is the second time we are using this company to order tracks for our bay windows. Although there was a hiccup with one of our tracks (damaged during delivery), a replacement was sorted straight a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I stumbled across this company whist researching curtain tracks. The ordering process was straightforward with advice provided to help you make the right decision, and the items arrived quickly.... See more
Company replied
We have replaced the curtain rails in five rooms, which included two large bays. No problems at all, the rails were cut exactly to the size requested and they were very easy to install. Once the cur... See more
Company replied
It can be a bit daunting ordering anything that's custom-made online. You can order with absolute confidence with this brilliant company and I highly recommend them. They are available on the phone to... See more
Company replied
Company details
Written by the company
Based in the UK, our company specialises in providing top-quality made-to-measure curtain poles, tracks, and accessories. At the Curtain Pole and Track Company, we understand that every window is unique, which is why we offer a wide range of bespoke curtain poles and tracks tailored to your specific needs. One of our standout offerings is our Silent Gliss curtain poles, known for their exceptional quality and noiseless operation. These curtain poles are designed to add a touch of elegance to your windows while ensuring smooth and silent functionality. Whether you have bay windows that require a custom solution or extra-large windows that demand longer poles, we have you covered. Our team of experts is dedicated to helping you find the perfect curtain pole or track that not only fits your windows flawlessly but also complements your interior décor. We believe that the right window treatments can transform a space, and we are here to make that transformation seamless for you. In addition to our made-to-measure curtain poles, we also offer a wide selection of accessories to enhance your window dressing, from finials and brackets to rings and hooks. Experience the difference of tailor-made window solutions with The Curtain Pole & Track Company. Elevate your interior design with our bespoke curtain poles and tracks today!
Contact info
Unit 6, High Wycombe Business Park, Genoa Way, HP11 1NY, High Wycombe, United Kingdom
- 01494 535699
- info@thecurtainpoleandtrackcompany.com
- www.thecurtainpoleandtrackcompany.com
4.6
Excellent
812 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ruth was super helpful with advising…
Ruth was super helpful with advising the correct poles / tracks that would for work the spaces I was looking at. She assisted with putting together the order so I had the correct number of brackets and was very responsive to all my questions. I would remove 1/2 a star for the courier / delivery service which I suspect is a 3rd party as there was no communication until the items were delivered and I was not at home given that I wasn't aware they were being delivered that day. I was lucky a neighbour was able to collect for safe keeping as I would not want bespoke and expensive items being left outside my house which the courier was about to do!
December 10, 2024
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for taking the time to leave us as 5* review!
We’re so pleased to hear that Ruth provided such helpful and responsive service in advising you on the correct poles and tracks, as well as ensuring your order was complete with the right number of brackets. We’ll be sure to pass on your kind words to her!
We’re sorry to hear about the lack of communication from the courier and the delivery challenges. We understand how frustrating that must have been, especially with bespoke and valuable items. Thank you for bringing this to our attention; we’ll raise this with our delivery partners to improve communication and ensure better handling in the future for our customers.
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Helpful, quality service
Excellent product, easy to fit and very good quality. Good advice and speedy delivery. Thank you.
December 23, 2024
Reply from The Curtain Pole & Track Company
Thank you for taking time to leave us as 5 star review and for the lovely feedback!
We’re are so pleased to hear that you’re happy with the quality of the product and found it easy to fit. It’s also great to know our advice and speedy delivery met your expectations.
Delivering a top notch service to our customers is our priority and we really appreciate your feedback.
Fantastic service
Fantastic service, great product, very pleased with everything would recommend
November 21, 2024
Reply from The Curtain Pole & Track Company
Thank you for your wonderful review! We’re thrilled to hear that you’re happy with our service and product. Your recommendation means a lot to us, and we’re so pleased that everything met your expectations. If there’s anything else we can assist you with, don’t hesitate to reach out.
A Pole problem got back on Track
Storm Darragh didn't help, but Ruth was exceptional and the mis-delivered and damaged track replaced instantly.
December 9, 2024
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We’re sorry to hear that Storm Darragh caused issues with your delivery, but we’re delighted that Ruth was able to assist you and ensure the damaged track was replaced promptly. Your understanding and patience are greatly appreciated, and we’re glad we could resolve the situation for you quickly.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Good but delivery a little fraught
Straight forward process, ordered custom sized curtain rail. Received and it fitted perfectly!
One problem which was the delivery people, not the CPTC. They left the rail and box of parts out on the street after phoning once and then leaving. Fortunately was able to get out and bring before the product was nicked!
November 19, 2024
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We’re delighted to hear that the custom-sized curtain rail was a perfect fit and that the ordering process was straightforward. However, we’re truly sorry to hear about the issue with the delivery service. That’s certainly not the experience we want for our customers, and we’re grateful you were able to retrieve the package before anything went wrong.
We will pass your feedback on to our delivery partners to help ensure a better experience in the future. Thank you again for bringing this to our attention, and we appreciate your understanding.
Gorgeous curtain pole
Gorgeous curtain pole. Literally the king of curtain poles. I ordered a bay pole a few years back and more recently a straight pole and they are both fantastic, great service thank you
October 29, 2024
Reply from The Curtain Pole & Track Company
Thank you for such a wonderful review! We’re thrilled to hear that you’re so happy with your curtain poles—what a fantastic compliment to call it the “king of curtain poles”! It’s great to know both your bay pole and straight pole have met your expectations over the years.
We’re delighted you’ve experienced great service with us, and we truly appreciate your continued support. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Excellent curtain rails…
Second time we have ordered from this company. They are very helpful and easy to deal with. Curtain rails are very good quality
October 23, 2024
Reply from The Curtain Pole & Track Company
Thank you for taking the time to leave us a 5-star review and for choosing us again! We’re delighted to hear that you’re happy with the quality of our curtain rails and found our team helpful and easy to work with. Providing exceptional customer service and top-quality products is our top priority, and it’s great to know we met your expectations! 😊
Placed an order
Placed an order. Order was lost in transit but company immediately re-sent order. Received and item was as desired. Reliable company and excellent top quality products
October 22, 2024
Reply from The Curtain Pole & Track Company
Thank you for taking time to leave us a review! We’re sorry to hear about the initial issue with your order being lost in transit, but we’re glad the team resolved it quickly for you. It’s great to know the replacement arrived and met your expectations! If you need anything else, don’t hesitate to reach out!
Excellent fast service.
October 31, 2024
Reply from The Curtain Pole & Track Company
Thank you for your review! We’re thrilled to hear you were pleased with our fast service. If there’s anything else we can assist you with, don’t hesitate to get in touch.
Really easy to find what I wanted
Really easy to find what I wanted, and excellent customer service.
September 26, 2024
Reply from The Curtain Pole & Track Company
Thank you for the great feedback! We’re so pleased that you found it easy to locate exactly what you were looking for on our website, and that the customer service you received was top notch!
Providing a smooth experience and helpful support is important to us, so it’s great to know we met your expectations. If there’s anything else we can assist with in the future, don’t hesitate to reach out.
Can’t fault
Delivered on time. Good communication. Pole works really well. What a difference it makes. This pole is straight but it’s encouraged me to look at a curved one for our bay window.
October 24, 2024
Reply from The Curtain Pole & Track Company
Thank you for leaving us a 5* review! We’re happy to hear the pole was delivered on time and is working well for you. It’s great to know it’s made such a difference! If you decide to go for a curved one for your bay window, we’d be more than happy to help with that.
The curtain poles
The curtain poles, fixings, rings and finales are exactly the quality I wanted - lovely
September 29, 2024
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're pleased to hear that the poles, fixings, rings, and finials met your expectations for quality. If there’s anything else we can assist with, please feel free to reach out.
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We’re glad to hear you’re happy with both the product and our service. If there’s anything else we can assist you with, please feel free to reach out.
The track arrived promptly.
October 4, 2024
Reply from The Curtain Pole & Track Company
Thank you for your review! We're glad to hear you’re pleased with the product and our service. If there’s anything more we can do for you, don’t hesitate to let us know.
Good quality item very pleased with it.
September 29, 2024
Reply from The Curtain Pole & Track Company
Thank you for your review! We’re glad to hear you’re pleased with the quality of your item. If you need any further assistance, feel free to reach out.
Professional company with excellent…
Professional company with excellent customer service. Would not hesitate to recommend. Our Silent Gliss was exactly the right length and bend. Thank you
September 22, 2024
Reply from The Curtain Pole & Track Company
Thank you for your kind words and recommendation! We’re delighted to hear that you’re pleased with the Silent Gliss track and that it was the perfect fit. It’s great to know our team could provide the level of service you expected. If there’s anything else we can help with, don’t hesitate to reach out.
The main concern was a curtain rail for…
The main concern was a curtain rail for the bay window, but this all went swimmingly. The fitting of screws for the ceiling and the setting up was all easier than expected.
Overall we were surprised at how straightforward it all was.
September 19, 2024
Reply from The Curtain Pole & Track Company
Thank you for your review! We’re glad to hear that the bay window curtain rail installation went smoothly and that setup was easier than expected. It’s great to know the process was straightforward for you. If you have any more projects in the future, we’d be happy to help.
Love the ceiling curtain rail!
Love the ceiling curtain rail!! The Bradbury Double Curtain Track System looks great in my living room. Thank you! Great quality! Defos order again!
August 15, 2024
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for the fantastic feedback! We're delighted to hear that you love the ceiling curtain rail and that the Bradbury Double Curtain Track System complements your living room. It’s always great to know our quality meets expectations. Looking forward to helping with any future orders!
The company was so helpful and went…
The company was so helpful and went above and beyond to make sure the curtain rail was the correct size
August 28, 2024
Reply from The Curtain Pole & Track Company
Thank you for your kind words! We’re pleased to hear that our team could go the extra mile to ensure your curtain rail was the perfect fit. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Good quality piece of kit
The ordering process was easy, there was even a printable angle measure.
The track arrived quickly and went up easily.
August 18, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.