The Designer Rooms Reviews 

9,230
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,752 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, friendly, and approachable without ever being pushy during their showroom visits. People also love the wide variety of beautiful furniture, unique pictures, and wonderful products available throughout the store. Shoppers highlight that the overall service is seamless, making it a pleasure to choose home furnishings. However, some customers also noted receiving damaged items or purchasing furniture that felt uncomfortable and did not match their initial expectations. A few reviewers expressed frustration regarding poor quality goods and unhelpful responses when trying to resolve their complaints.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally welcoming during their visits. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning showrooms, beautiful... See more

Service

People report high satisfaction with the service, highlighting that staff members are consistently friendly,... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful and professional... See more

User experience

Clients share positive opinions on user_experience, highlighting seamless and enjoyable shopping visits.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish the young lady Denise Sutherland I'm sure was her name was so patient with us. She made our experience of shopping instore seamless. Would highly recommend if your looking for new... See more

Rated 5 out of 5 stars

Third visit this week to the Braehead store to purchase items for our new house. James is such a lovely and friendly guy and it was lovely that he remembered us from our last visit. We will be make ou... See more

Rated 5 out of 5 stars

Lovely collection of items! We managed to kit out our living room and bedroom with unique pictures and ornaments. Elaine was really helpful and friendly as were all the staff we had interactions with.... See more

Rated 5 out of 5 stars

Elaine @ Designer Rooms Braehead was really helpful, explained different options available on the sofa range we were looking at, no pressure selling Smart in appearance and very welcoming an asset f... See more


Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,230)

1,740 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was warmly greeted by staff.

Was warmly greeted by staff.
Gentleman who helped me was knowledgeable without being pushy.
Made ordering easy and was clear on next steps regarding purchase and delivery.

August 27, 2026
Rated 5 out of 5 stars

Very helpful staff

I initially visited the Kilmarnock Store. Jason was really helpful. Went to Store in Uddingston, we were helped by Christine, she was amazing, so patient and helpful. She helped us with colours of sofa and cushions. Eventually bought sofa. I would highly recommend this Store. All the staff were great

August 30, 2026
Rated 5 out of 5 stars

Jackie is such a lovely and welcoming…

Jackie is such a lovely and welcoming employee, she explained everything perfectly and made sure I knew what colour options and pillow options were available with each sofa. Jackie did not hesitate to go and get a measuring tape to measure the sofas to make sure they would be a perfect fit for my space. I cannot recommend Jackie enough and would like to thank her for making the shopping experience so nice, cannot wait to get my sofa delivered. X

August 30, 2026
Rated 5 out of 5 stars

Great experience with no hard sell

We had a fantastic experience at the Kilmarnock store all thanks to Jacqui & Jason. Jacqui was friendly & took the time and patience to go through all of our options and with her help we have ordered a fantastic new sofa suite for our lounge. Jason helped us with measurements and layout to bring our vision alive with no stress just professional advice & care. Both members of staff are a credit to the team and we would recommend Designer Rooms, Kilmarnock!

August 30, 2026
Rated 5 out of 5 stars

Amazing service!

I was in here shopping with my Fiancé and we spotted our dream dining table! I wasn’t sure about the colour of the chairs matching our dining room so I asked James H from the Breahead store for his advice on matching the chairs to the room. He went above and beyond to help me get the perfect colour of chairs to match! I’m so glad he was there because I’m not the best at matching colours! He definitely made my day!

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Visited the designer rooms in July…

Visited the designer rooms in june after visiting several stores for a new sofa suite, they had a great choice in store with great prices. The sales staff were great, really happy with the service we received that day. The suite was delivered on time and have to give a thanks to the guys who delivered the suite. Friendly, professional and took away all packaging. Definitely would recommend.

May 24, 2026
Rated 5 out of 5 stars

Liz and Lorraine are top sales people…

Liz and Lorraine have been very professional, each time we have bought furniture out of the DR sale.
We have very happy in the store with the choices we were shown each time in the last month.
We spent almost £5000 recently.
Love the staff and the store.
And the sale!
The furniture sells itself!
We have had a delicious
coffee each time we been to store!
My coffee is very unusual, and it was perfectly made!
Thank you

August 29, 2026
Rated 5 out of 5 stars

Excellent customer service

We were greeted very warmly and Saira and Denise answered all our questions enabling us to make a very informed choice Well done ladies excellent service

August 28, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look