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The Designer Rooms Reviews 8,559

•
TrustScore 5 out of 5

4.8

Furniture Store•9 Locations
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the shopping experience pleasant and stress-free. Many people highlight the excellent customer service, noting that employees are attentive without being pushy, and take the time to assist with product choices and provide advice. The product selection is also frequently commended for its quality and variety, with many consumers finding exactly what they are looking for. However, some customers also noted issues with communication and accountability, particularly when problems arose with orders or products. A few people experienced damaged items upon delivery or incorrect assembly, and expressed dissatisfaction with the company's response and perceived lack of effort to resolve these issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Product

Customers express satisfaction with the product selection and quality. Many reviewers praise the good quality... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and friendliness of the... See more

Retail

People report positive experiences with retail. Customers frequently praise the helpful and attentive staff,... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

What a diffrence going in to a very helpful sales advisor, Shelly. Nothing was a bother to her not even having our toddler with us. In the past we have felt uncomfortable with the looks we were gettin... See more

Company replied

Rated 5 out of 5 stars

Shelley at your Kilmarnock branch was able to order me exactly what I’d seen in one of your other branches despite not having the item in store. She knew your stock inside out and was patient when s... See more

Rated 5 out of 5 stars

Every time I have been to the Uddingston store the staff have been nothing but helpful and not pushy to get a sale. I’ve had a problem with a piece of furniture to do with shipping not the stores fa... See more

Rated 5 out of 5 stars

Was in shop first thing this morning served by an absolute lovely girl/woman so helpful and friendly , makes such a difference to your shopping experience. Also go to Braehead Store

Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 65% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Store in Ayr

Went to the store in aye staff were so nice asked if we needed a hand then gave me and my daughter space to look around didn’t try pushing us to buy just let us be they came back round a bit later and helped us pick out a few items going through options with us for the garden furniture both of the ladies were extremely helpful and friendly didn’t catch there names a think one was Lorraine going by the receipt they even helped us to load a large vase into the car definitely 5 star will definitely be back items in the store we’re all beautiful

April 19, 2026
Rated 5 out of 5 stars

What a great place to shop

What a great place to shop! So helpful and listen to what you are looking for. Can’t remember the ladies name she was new to the store but 5 stars for her aswell seen this dining table 6 months ago and had to have it, so purchased and will definitely be back!

April 17, 2026

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