The Designer Rooms Reviews 

9,134
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,733 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, highly knowledgeable, and provide a welcoming atmosphere without any pressure to buy. Consumers truly appreciate the wide variety of beautiful furniture and accessories available in the showrooms, making the overall shopping journey exceptionally smooth and very enjoyable. However, some people mentioned issues with receiving damaged goods and experiencing unhelpful customer service when attempting to resolve complaints. Reviewers noted that getting support or a proper resolution for defective items can be quite frustrating when dealing with the support team for assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Product

Reviewers mention positive feedback about product quality, highlighting the beautiful range of furniture and... See more

Service

Customers report appreciation for the service, highlighting helpful and friendly staff members who provide... See more

Customer service

People report positive experiences with customer service, praising staff members for being extremely helpful,... See more

User experience

Reviewers highlight positive aspects of user_experience, frequently describing the shopping process as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BHP Store (Braehead), James , fantastic customer service. My friend and I went to browse and one left with a new dining suite, the other a the beautiful Sensum Diffuser. Friendly and knowledgeable... See more

Rated 5 out of 5 stars

Good shopping experience. Staff attentive but allowed plenty time/space for browsing yet they made themselves available when I had questions. Robbie moved chairs around to suit my tastes without any... See more

Rated 5 out of 5 stars

Went to The Designer Rooms to look at furniture they had a great choice of furniture and sundries . The staff were most helpful and after picking a sideboard and table we arranged to have it deliver... See more

Rated 5 out of 5 stars

Store staff were very helpful and friendly. Lorraine has great product knowledge and was able to answer any queries we had and offered plenty of options to allow us to choose what was right for us. L... See more


Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 70% of negative reviews

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4.8

All reviews

(9,134)

1,640 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service.

Been a customer of designer rooms for a while now. Wanted to buy everything in the shop for my new house! Staff are lovely especially Caitlin. Can’t wait to come back and buy more ❤️

August 15, 2026
Rated 4 out of 5 stars

Sales person very helpful and took my…

Sales person very helpful and took my order but; I feel she could have made me more aware of the fact that she was explaining the terms and conditions to me prior to requesting my signature to confirm these.

August 15, 2026
Rated 5 out of 5 stars

Shelley served us at the Kilmarnock…

Shelley served us at the Kilmarnock shop, was lovely when she approached us. Gave us time to think about it. Shelley explained everything I needed to know. Would definitely have her help when going back to the shop.

August 11, 2026
Rated 3 out of 5 stars

Keeping up to date with delivery

Ordered furniture really happy with what I’ve bought the shop was excellent but need to keep up with when it’s getting delivered I had to chase delivery day they got back straight away with date but still waiting on times when they are delivering on the day that it’s ment to arrive this is not a negative comment

August 2, 2026
Rated 5 out of 5 stars

Staff are nice and very helpful

Staff are nice and very helpful, you're free to look around and if you need any help you just need to ask. Jacqui was great and helped me with my purchase making sure I was happy with everything. Would definitely recommend.

August 9, 2026
Rated 5 out of 5 stars

Great service

Cashier was lovely and even went to the trouble of bubble wrapping a vase I was buying and popped it in a lovely bag too. Another cashier went and got the exact sizes of a mirror I enquired about. Excellent service 👍 will def be back

August 9, 2026
Rated 5 out of 5 stars

Excellent service

The customer service received was excellent, very helpful and informative on my requirements.
Staff were Very friendly

August 11, 2026

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