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The Designer Rooms Reviews 

9,037
•
TrustScore 5 out of 5

4.8

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to ensure satisfaction without pressure. The product selection is highly regarded, offering a gorgeous range of furniture and unique items. People consistently highlight the excellent service from start to finish, appreciating the professional and efficient approach. However, some customers also noted issues with product quality, such as items arriving damaged or having inconsistent coloring. A few other people also felt that customer service could be challenging, citing difficulties in getting issues resolved and slow responses.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Product

Users describe positive interactions with product, often highlighting the great choice, variety, and quality... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing their shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first time visiting The Designer Rooms & won't be our last. Gorgeous range of furniture to suit all tastes. Staff were on hand if required & we didn't feel pressured into making our purchase. C... See more

Rated 5 out of 5 stars

Received our sofas today. Excellent service from start to finish, sofas are gorgeous and very comfortable. We have purchased several items from designer rooms including our last suite. Sales person ca... See more

Rated 5 out of 5 stars

We have visited the showroom at Livingston a few times and are always greeted warmly, but not overwhelmed. The shop is always clean and well layed out. We finally decided on a purchase today and Miche... See more

Rated 5 out of 5 stars

Store staff were very helpful and friendly. Lorraine has great product knowledge and was able to answer any queries we had and offered plenty of options to allow us to choose what was right for us. L... See more

Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(9,037)

1,709 reviews in the last 12 months

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