The Electric Bike Shop - Gloucester Reviews 58

Excellent service from friendly knowledgeable staff and a wide range of Ebikes. Highly recomernded.

The whole experience was very personal, I had some minor issues but they were dealt with by a real person. the whole team were exceptional in their customer service

I took my bike in to the ebike shop for a quick check over. Dom was great and carried out a thorough check. All the staff were great and very professional 👏

What great shop staff. Happy to spend time answering my questions and no pressure to buy from them at all. That in itself was enough for me to place my order.

Great bike that I picked up and help was top notch at the Gloucester shop, couldn't fault them.

prompt delivery, excellent sales service. this is the scond time I've bought an ebike from this company.All being well I'll be purchasing another ebike in the coming months

Excellent service and very friendly staff.

A great experience! Ethan gave us quality time explaining and answering questions re purchasing an electric hybrid bike.
Nothing was too much trouble and we didn't feel rushed or obliged to buy. It was a very relaxing experience.
We were able to test ride the bike and given plenty of tips on its various functions.

Fantastic customer service!
Really great experience .... so helpful and informative.

I bought a cube e- mountain bike from the Gloucester store. Dom and John were fantastic- attentive, knowledgeable and really helpful. We had a bit of a misunderstanding on the cycle to work scheme but they sorted it out and as a result likely to have a repeat customer. Highly recommended!

Excellent service and fast delivery highly recommend this company 👌 👍

Most helpful and very knowledgeable in determining what parts would suit my bike. Also most competively priced in the UK. Would definately use again. Customer service manager Lewis Clark is an absolute asset to the company, top man.

Gloucester store staff are knowledgeable, friendly, and always helpful.

bought a bike from them. The bike broke down when I was in Spain. The motor was sent to bosch. Bosch fixed the motor under warrantee. However my 90 day limit came before the motor was back. The motor was posted to me back in England. This company that I bought the bike from refused to help me have the fixed motor put back in the bike. Happy ending a bike shop in Monmouth did it and all is well. It is only when things go wrong you can truely know how good a company is.

Were very helpful when I wasn't sure the small part I'd seen advertised on their website was the correct one. More useful as a source of Cube parts than Cube's own UK operation. Shipment was prompt, but rather pricey and packaging seemed OTT.

Bought a Haibike Trekking through electric bike shop Gloucester with a service plan great bike and service all round

Very efficient,knowledgeable and friendly staff

Not interested in selling to us although we were ready to buy on day and wanted to support local shop! Not interested in servicing the Cube bike we then had to buy elsewhere. Lost a potential customer twice, pretty poor customer service really. Wouldn’t recommend, plenty of other bike shops value their customers and deserve our business!

I recently had the pleasure of purchasing a Trek bike from the electric bike shop in Gloucester, and I can't recommend Vince highly enough! From my very first visit, his knowledge and expertise stood out. Vince patiently guided me through various models and helped me identify the bike that would best suit my requirements and I left feeling confident about my decision.

On my second visit, Vince walked me through the entire purchasing process, ensuring I understood the sizing and specifications of the bike I had chosen. He recommended accessories that I might find useful in the future and gave excellent customer service again.

Finally, during my third visit, Vince delivered my ordered bike and provided a thorough explanation and demonstration of its features and components. His attention to detail and willingness to ensure I was comfortable with the bike made all the difference.

Thank you so much Vince, for going above and beyond to provide such outstanding service. I couldn’t be happier with my purchase, cheers!

This would be a 5-star review if it wasn't for one BIG problem with my e-bike purchase. But first the positives:
1. Pre-sales help was very good. Very quick to respond to questions - within minutes!
2. Easy online buying process. I used Cyclescheme, one of the cycle to work schemes, and the process was easier and quicker than I'd expected.
3. Delivery was within the period advertised and I could see the status of my order.

The negative:
I had understood that the e-bike would arrive pre-assembled. In fact, it arrived partially assembled in a massive box. Despite a thick operating manual and a multitude of inscrutable pamphlets, the shop provided no assembly instructions. It took me and my son 6 hours of trial and error to do what could have been a 2 hour job. Front wheel and mudguards, handlebars, Bosch remote and display, bell and pedals. The Bosch remote wasn't able to fit over the handlebar so we had to remove the grip to slide it on. I found a YouTube video to help with grip removal. A variety of Allen keys, torque drivers, spanners and a star screwdriver were needed - but found no list of tools to help prepare. You need to take a lesson from Ikea. There isn't even a how-to video to help assemble the bike.

My thesis is that Cube does not expect the customer to do assembly work, and assumes the shop mechanic does all of the assembly and set up. The bike itself is brilliant but Cube, please prepare assembly instructions using the wisdom of Ikea.