Very helpful and patient with us to decide on the right bike for my wife after several test rides. Would recommend the shop as plenty of bikes to house from and knowledgeable staff.
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Always have great customer service from the guys. Never made to feel like a burden and even though they are busy, they always help straight away, there and then. Gutted that the shop is moving away... See more
Company replied
I cannot fault the service I received from The Electric Bike Shop in Sutton Coldfield. Initial communication was great in arranging for me to collect my bike, most helpful about where to park etc.... See more
Company replied
I am so happy with my bike purchased from this (sadly recently closed store!). I decided to wait a while before posting a review so I can truly say I have got to know my bike as well as their customer... See more
Company replied
Company details
About The Electric Bike Shop - Sutton Coldfield
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
55 Birmingham Road, B72 1QF, Sutton Coldfield, West Midlands, United Kingdom
- 0121 3556366
We Are The Electric Bike Specialists
4.1
Great
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 2 weeks
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New convert to e bikes
Very helpful and patient with us to decide on the right bike for my wife after several test rides. Would recommend the shop as plenty of bikes to house from and knowledgeable staff.
February 28, 2023
Reply from The Electric Bike Shop - Sutton Coldfield
Thank you so much for the 5-star review! We are thrilled to hear that you you would recommend us, we really appreciate your feedback Rich.
Would recommend The Electric Bike Shop 100%
I cannot fault the service I received from The Electric Bike Shop in Sutton Coldfield. Initial communication was great in arranging for me to collect my bike, most helpful about where to park etc. When I collected my bike they spent so much time explaining it all to me, making sure everything was set up right for me and recommending which accessories I wanted and showing me the different options.
I came away feeling so confident that I had purchased my bike from them knowing that if I had any questions or problems they were there to help.
I was a little wary about spending so much money on a bike, but since I collected it I have had no doubts whatsoever that I made the right decision in buying it from this shop. I love the bike too.
I would definitely recommend anyone buying from this shop.
December 24, 2022
Reply from The Electric Bike Shop - Sutton Coldfield
Thank you so much for taking the time to leave us a 5-star review and for your comments. We really appreciate it Gail, thanks again,
I am so happy with my bike purchased…
I am so happy with my bike purchased from this (sadly recently closed store!). I decided to wait a while before posting a review so I can truly say I have got to know my bike as well as their customer service. Well I have to say I am 100% happy. Luke introduced me to the world of electric bikes, answered all my questions and even looked after my dog while i tried of different models. I have to say the purchasing process was not easy FROM MY END- GREEN COMMUTE SCHEME was a nightmare organising from my place of work so looked elsewhere to finance it after keeping the team waiting 12 weeks for the green commute scheme to come good. When I picked my bike up I was delighted with the bike, customer care and all. Pretty upset that now they have moved so far away from me but they are worth the distance. Thanks folks.
May 31, 2022
Unprompted review
Reply from The Electric Bike Shop - Sutton Coldfield
What a great review Mark, thanks for posting, dogs are very welcome in all our stores, sorry we had to move from your area.
Great guys
Always have great customer service from the guys. Never made to feel like a burden and even though they are busy, they always help straight away, there and then. Gutted that the shop is moving away from my area. Experienced and professional service with a friendly added bonus.
May 25, 2022
Unprompted review
Reply from The Electric Bike Shop - Sutton Coldfield
Thanks for posting this review. It was a hard decision to make to leave your area and relocating to a new store in Shirley, hope you can also visit us there too.
Very pleased with my Cube Nuride e-bike…
Very pleased with my Cube Nuride e-bike bought after phoning the Sutton Coldfield store last week - agreed to pop in whilst passing (to try out sizes) only to find this bike, that turned out to be the perfect fit & just what I was looking for, had been delivered that very day! Bought using the Ready to Ride service which was fantastic - delivered within a few days, adjusted properly for me and given a thorough run through of all the workings etc, can’t give the guys at Sutton Coldfield store enough praise for all their help & advice
May 1, 2022
Unprompted review
Reply from The Electric Bike Shop - Sutton Coldfield
Thank you Becky for this review and the 5 star rating, enjoy your new bike.
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