The Electric Bike Shop Reviews 

My wife has been dreaming for an electric bike for a couple of years now.
I advised her to wait for the tech in batteries to be right.
So in late March we took a trip over to Nottingham to have a look at what they had.
We couldn't have had a nicer team of staff to advise and guide us in what would suit my wife's needs.
They hade a Cube Katmandu Hybrid One in stock but not made up, the team said give us a couple of hours and it will be ready for you to test, couldn't ask for more in customer service.
So we popped back and there it was all built and ready to go, she liked it so we purchased and then found we could get £200.00 of extras, well she was like a child in the sweetie shop, helmet, lock, inner tube, bag for the rack and a water bottle cage done.
Will be coming back for a bike for myself in due course.

The staff at the Bristol shop have been excellent during the whole process of buying my new bike, especially Tiren who took the time to make sure the bike I bought was the right one for me. I was super impressed with his knowledge of all the products available and his understanding of what I needed.

Very fair and genuine company. Generous with their time and advice. Highly recommend to all.

I had a great experience with The Electric Bike Shop. The team was really helpful, friendly, and clearly know their stuff. They took the time to answer my questions and made sure I got exactly what I needed without any pressure.

The whole process was smooth and professional, and you can tell they genuinely care about their customers. I’d definitely recommend The Electric Bike Shop to anyone looking for quality service and expert advice.

Ordered and got email confirmation on 27/03 but product still not arrived and no further delivery info provided despite emails with the company. I also completed a return form for another order on 27th and nothing heard about that since either. These are for panniers -thankfully, I bought my e- bike direct from Cube.

Item was not correct and did not fit. And the returns process is a nightmare.

I have collected my new Cube Touring Hybrid one ebike from Bristol today. It was great to have a test ride on a similar bike. The bike feels powerful and smooth on Bristol's many hills! I really appreciated the excellent service in the store and the time that was taken in adjusting the bike for me, as well as a really detailed explanation of all the features.

I am a loyal customer who spent £2,400 on a bike from this company in Dec, but my recent experience with their online support has been a disgrace.

I ordered a VanMoof rack on March 14th. Their own website states they aim to dispatch accessories the 'next working day,' yet my order sat for 9 days until I physically called them to chase it. When it finally arrived, it was the INCORRECT item. I was then told I had to pay for the return myself—a clear breach of the Consumer Rights Act for a retailer's error.

Worst of all, I initially agreed to an exchange, but only after I pushed for delivery times did 'Jason' admit there would be a further 10-14 day wait for the correct part. This was deliberately withheld during the initial negotiation despite knowing I needed it urgently for work.

I have now formally cancelled the order and requested a full refund, yet I am being ignored. No prepaid label has arrived 48 hours later. I’ve had to buy the part from a competitor. If a prepaid label and refund confirmation aren't in my inbox by the end of play, I will be initiating a bank chargeback. Shocking way to treat a loyal customer.

Frequent visitor to The Electric Bike Shop Bristol, since buying my first electric bike there about 5 years ago. We now go to get both our bikes serviced, and for advice on any Bike related issue that crop up. Rich is always very knowledgable and personable, and tailors his advice and recommendations to the cyclist in front of him. Rich and Tiren were both incredibly helpful when I came in earlier this week with a bad puncture, going over and above to get me back on the road quickly. Tiren even took the time to ease out an annoying squeak and advise me on future maintenance.

Communication and delivery were excellent. Unfortunately my legs were just a bit short for the bike so I had to return it. The shop was very supportive and gave excellent instructions on how to pack the bike. I'm now looking for another e-bike and hope that they'll be able to help me with finding a good folding bike for my short legs.

Great experience and entertaining service, big thanks to Tyren and the team. We love the bike!

I highly recommend this e-bike shop.
The staff are knowledgeable and approachable.
The after service is excellent .
Thankyou for the service you have offered me with the choice, sale and after sales service.

Very good service, good bike collection, a slight delay in getting my money,I am more than happy the service i received, many thanks x

A great experience! Ethan gave us quality time explaining and answering questions re purchasing an electric hybrid bike.
Nothing was too much trouble and we didn't feel rushed or obliged to buy. It was a very relaxing experience.
We were able to test ride the bike and given plenty of tips on its various functions.

I Ordered a bike on the 24th February, the bike was shown as being in stock at the warehouse, I paid a deposit on the bike it’s now the 24th March I have know idea where the bike is or when I will get the bike, so not sure what being in stock means.The people at the bike shop have been done all they can.

I bought a bike , the the delivery service was good , I felt confident they would do a good job getting the the bike ready for delivery , I am very pleased with the bike , it fits my needs and and it arrived in very good condition , thankyou all .

The only reason there are 5 stars is because its a good selection of bikes to purchase but the after service is appalling - really expensive compared to a local independent shop, they wont let you bring your bike in until your exact appointment time, you order and theres no communication, items lost and really rude people working in the Bristol branch, the manager is absolutely shocking! Clearly doesnt wont to be there and cant handle the day to day running well at all - out of his depth! Richard is a nice guy but is not capable of running the shop and so its wasted due to the bad management and leadership…

I found a much better place, such pleasant and friendly people - I will never go back - find a local independent place - there are loads and you will save lots of money and be treated humanely!

Fantastic customer service!
Really great experience .... so helpful and informative.

The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service person.

Bike arrived a few days late - it looked like DX (the courier) had dragged it through a bush (delivery labels scrubbed to the point of illegibility) then dropped it off a cliff to mash up the box.

I am pleased to report that the packaging was good enough to survive (bike in perfect condition) but still...

As for the bike (Tenways Ago X) it's awesome.

Great service. Richard was really knowledgable and helpful with the purchase of my bike. Would recommend using them. A good selection of bikes to test ride and choose from.