The Fabric Co. Reviews 

183
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We looked around at many wallpaper websites, and found that The Fabric Store offered very good functionality as well as the lowest prices for what we wanted. And we received a handwritten note of tha... See more

Company replied

Rated 5 out of 5 stars

I received the most beautiful fabric from this company~ very quickly, I'd like to add, in these times of covid when few are working and producing and shipping. For those of us who are working and ne... See more

Rated 5 out of 5 stars

Amazing quality ordered 2 boys short sets and a fathers day pillow, amazing company and amazing staff

Rated 5 out of 5 stars

I am always pleased when interacting with The Fabric Company. Order placement on line is easy and the products are delivered promptly. I papered two walls of a very large bathroom last summer and ma... See more

Company replied

Company details

  1. Interior Designer
  2. Furniture Store

Written by the company

In 2001, brothers Eric, Richard and Garrett Browning took their love of fabric, their experience in the industry, and their business acumen to create a new store that would elevate the selection and level of service available in the St. Louis area. They knew what customers were asking for great access to products, and customer service built just for me.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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4.9

All reviews

(183)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

I found that the service was 5 stars all the way. When I learned that the wallpaper I had ordered was not exactly what I needed for my project Tisha helped me get mine returned, found me what I needed, and refunded the balance I had left over. Her communication was very impressive and extremely professional. I would recommend them to anyone looking for wallpaper.

November 23, 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Thanks Greg!

Rated 5 out of 5 stars

THANK YOU! THANK YOU! THANK YOU!

The Fabric Co. offered the best price yard yard, free shipping and quick delivery. With my order I received a hand-written note thanking me for my order- don't see that kind of service anymore.....Thanks for the great customer service--I will order all my fabric through this company from now on!!

November 21, 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

THANK YOU! :)

Rated 5 out of 5 stars

Outstanding customer service

I would highly recommend The Fabric Co. They provided superior customer service and delivered out wallpaper in a very timely manner. Their prices were also the best on the web.

November 21, 2014
Unprompted review
The Fabric Co. logo

Reply from The Fabric Co.

Thanks for the kind words Debra!

Rated 5 out of 5 stars

Excellant

I was looking for a store that sold wallpaper and The Fabric Co. meant all of my needs. The selection was fantastic as well as the timely manner in which I received my order. I couldn't be happier with my wallpaper, it's absolutely beautiful. I would definitely recommend this company to anyone. You won't be disappointed!!!

November 17, 2014
Unprompted review
Rated 5 out of 5 stars

Personalized service, great quality products, definitely recommend!

Not only was my order delivered with a hand-written thank-you note, but when I needed to order more on short notice, I called and was greeted with a live person and great customer service even on a Sunday! Very rare these days to get exactly what I wanted with excellent support. I would recommend The Fabric Co. to everyone.

November 13, 2014
Unprompted review
Rated 5 out of 5 stars

Execellent service!

I am from Australia and I was very impressed with this company. I really appreciated the quick response from the several emails I sent them. They were most helpful with my queries. The shipment was also quick and I received my order in just over 2 weeks!! There were not a lot of places in America that delivered to Australia and also had PayPal so this was also an advantage. Their prices were also better than any of the other sites I went into. Thankyou Fabric Co., for being friendly and co-operative.

November 12, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

I made a big order and some items were in back order but the shop staff provide fully information just right after the order with dates of estimated delivery. I was positively surprised of so quick response. Especially thanks for Tisha.

November 2, 2014
Unprompted review
Rated 5 out of 5 stars

Surprised to find the PERFECT WALLPAPER

I searched for a long time to find a particular wallpaper design for the kitchen. Only wanted white background with green and yellow, no other colors. Not only did I find the exact type and color I was looking for but it was at a fraction of other company's prices. And it arrived very quickly.

October 25, 2014
Unprompted review
Rated 5 out of 5 stars

Excellence!

I found this company on ebay and called them because I had questions about how much to order. The man I spoke to was great. He answered all my questions. I received my order on time (I was in a rush).
My dining room looks AMAZING - exactly how I pictured it. The quality and price of the product was good too. I've never hung wallpaper before. I've read reviews of other brands. The color of my paper never 'ran' (like other brands I read about). I would definitely refer them to others and will re-order from them if I want to wall paper in the future.

October 23, 2014
Unprompted review
Rated 5 out of 5 stars

Just what I wanted - and quickly!

Received my black and white buffalo plaid fabric in a matter of days; yesterday sewed two cushion covers and put them on the front porch. Looks beautiful! I'll be looking again soon for the next project!

October 22, 2014
Unprompted review
Rated 5 out of 5 stars

this is a very helpful company.

We found The Fabric Co on line and found some great paper but did not know how to figure what we needed. Called the store and had a very helpful and courteous man give us that info and take our order. The paper is going up very well and easily . It seems very durable. We are very pleased with the end result. Would recommend The Fabric Co. to all our friends and family and anybody looking for a good source of wallpaper.

October 21, 2014
Unprompted review
Rated 5 out of 5 stars

The whole nine yards!

I contacted the Fabric Co about 100 yards of a particular fabric. They did not have it in stock so they contacted the manufacturer and they had 55 yards in stock. Placed the order for the 55 yards and had it less than a week.
Very easy company to work with and professional customer service. I have to say they went "above and beyond" my expectations!

October 17, 2014
Unprompted review
Rated 5 out of 5 stars

Personal service and attention to detail

Within 2 hours of placing my order, a personal representative of the company reached out to me directly with a potential issue on my order, which was resolved promptly. This is a rare occurrence in this day and age, but I will definitely go back to this company for any future wallpaper or related needs.

October 16, 2014
Unprompted review
Rated 3 out of 5 stars

GOT HERE QUICK....BUT VERY DAMAGED!

I was thrilled to find that the shipment of the 2 additional rolls of wallpaper that I ordered on Monday....were here already on Wednesday.
However when I took them to the job sight....OH NO! both rolls were damaged. The ends were smashed and all wrinkled. What could I do.
I have already delayed the job...as I had underestimated on the measurement due to the irregularity of the wall heights of this old and very out of plumb Victorian. I called the company....spoke with 3 different people who advised that I ship it back. FORGET IT. I am already late as it is. I told them that I could cut off 90 inches of each roll and make it work...but I would need compensation to ever order from them again. The Fabric Company blamed it on their supplier who mailed the shipment in a plastic bag, the same type you would get when ordering a sweater. Why didn't this come in a box. They were charging me 10.00 shipping. Why not do it right. Now I am made to take pictures of the damage and email them to the Fabric Company...who will then....try and recoup from UPS....meanwhile....
I WILL NEVER ORDER WITHOUT A GUARANTEE AGAIN !!!

October 11, 2014
Unprompted review

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