The Fabric Co. Reviews 

183
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We looked around at many wallpaper websites, and found that The Fabric Store offered very good functionality as well as the lowest prices for what we wanted. And we received a handwritten note of tha... See more

Company replied

Rated 5 out of 5 stars

I received the most beautiful fabric from this company~ very quickly, I'd like to add, in these times of covid when few are working and producing and shipping. For those of us who are working and ne... See more

Rated 5 out of 5 stars

Amazing quality ordered 2 boys short sets and a fathers day pillow, amazing company and amazing staff

Rated 5 out of 5 stars

I am always pleased when interacting with The Fabric Company. Order placement on line is easy and the products are delivered promptly. I papered two walls of a very large bathroom last summer and ma... See more

Company replied

Company details

  1. Interior Designer
  2. Furniture Store

Written by the company

In 2001, brothers Eric, Richard and Garrett Browning took their love of fabric, their experience in the industry, and their business acumen to create a new store that would elevate the selection and level of service available in the St. Louis area. They knew what customers were asking for great access to products, and customer service built just for me.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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4.9

All reviews

(183)

1 review in the last 12 months

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Rated 5 out of 5 stars

REQUESTED SAMPLES....RECEIVED THEM IN NO TIME

I am in the never ending process of redoing my kitchen. Put up wallpaper and decided I need to add a border (now you know why its never a "never ending" process). I chose about 13 different borders from The Fabric Co and received my order within a few days. They emailed me immediately to let me know which borders were no longer in stock and adjusted my bill accordingly. Now I'm ready to purchase the borders. Looking forward to doing business again with The Fabric Co.

August 16, 2014
Unprompted review
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Reply from The Fabric Co.

Thank you for taking the time Sheila, we appreciate the kind words

Rated 5 out of 5 stars

customer service, perfection

I would definitely recommend this site even though I only ordered sample for a repair job (this style was discontinued everywhere else). they sent me one large piece to make my job easier, they also called me to be sure they got the order right. amazing in this day and age when you have a hard time getting what you paid for...

August 13, 2014
Unprompted review
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Reply from The Fabric Co.

Thank you for the kind words Denise!

Rated 5 out of 5 stars

I am up for a project!

Got some great wallpaper from your company and I am ready to roll! It arrived in just 3 days. Awesome!

August 12, 2014
Unprompted review
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Reply from The Fabric Co.

Thanks for taking the time to review us Douglas. Happy wallpapering!

Rated 5 out of 5 stars

very happy with the entire transaction !

This ia a very good place to do your trading ! All went well . I am very pleased with the entire transaction !

August 10, 2014
Unprompted review
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Reply from The Fabric Co.

William,

Thank you for taking the time to review us, we appreciate the kind words.

Rated 5 out of 5 stars

Good shopping!

Choices are excellent.

August 10, 2014
Unprompted review
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Reply from The Fabric Co.

Camille,

We appreciate the kind words!

Rated 5 out of 5 stars

Wonderful experience

Great selection, easy ordering, quick delivery and the best prices around!

August 8, 2014
Unprompted review
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Reply from The Fabric Co.

Thanks for taking the time to review us Marianne!

Rated 3 out of 5 stars

overly glossy not expected.

We are trying to work with one of the double rolls and we will return the other one

August 7, 2014
Unprompted review
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Reply from The Fabric Co.

Hi Theresa,

Thanks again for shopping with us. Sorry the finish didn't work out for you. Anything we can do to help let us know. For future reference we do send samples out.

Best regards,
Jim

Rated 5 out of 5 stars

This company went out of their way for me.

I ordered a roll of log cabin wallpaper. It arrived promptly and was exactly how it was described. I wasn't sure that it would really stick on the wall, but it was perfect. I immediately wanted a second roll and emailed the company instead of going through the ordering process. I left my phone number but didn't expect much in return. I was surprised when a very nice man called my house, on a Sunday yet, to take my order. Again, prompt delivery and just what I wanted. It's a great store with excellent products.
Brenda St. Germaine
Cadott, WI

August 6, 2014
Unprompted review
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Reply from The Fabric Co.

Brenda, thank you for taking the time to write such kind words. We do our best and it helps to hear things like this!

Rated 5 out of 5 stars

fantastic company. loved my wallpaper and the price!!

I found this company online and took a chance. Absolutely no regrets. The paper I ordered is gorgeous and it was delivered to my door in a few days. The price was incredible and the quality great! Highly recommend it. The only frustrating element was that many of the selections were out of stock. Luckily I found one I really liked.

August 5, 2014
Unprompted review
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Reply from The Fabric Co.

Thank you for taking the time Carol. Glad you found something you love! We order from many different mills and sometimes they have items on back order. Thanks again!

Rated 5 out of 5 stars

one of the best companies online!

I order wallpaper samples first. I expected to get a little 5 x 5 or so sample....instead I received 16 x 20 samples! I was delighted! I made my decision almost immediately, thanks to the large samples. I ordered my wallpaper...at a very good price, I might add. Ordering was painless and easy. Shipping was extremely quick. I would very much recommend The Fabric Company to anyone! Very happy with my buying experience!

July 31, 2014
Unprompted review
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Reply from The Fabric Co.

So glad the samples helped! We feel like larger samples help customers to make an informed decision and know rather or not they will be happy before placing a larger order. Thanks for taking the time to review us!

Rated 1 out of 5 stars

Will not reorder from this company

I ordered twice from this company. My first order arrived in a timely manner, About four days. Based on this experience, I placed a second order and planned on a painter to install the wall paper. It is one week since I place the second order and that order has not yet left the store. When I emailed to find out where my order was, I got a very evasive response that was less than accurate about the location of my order ("on its way") I had to place a call to find out when I may be receiving this paper and encountered more evasion. I am disappointed and will not use this company again.

July 31, 2014
Unprompted review
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Reply from The Fabric Co.

Angela,

First off, glad to hear your first order arrived so fast (4 days)! The 2nd second order is leaving on the 4th business day. We agree a day or two too long. According to the tracking number that we provided to you the package will be delivered on the 7 business day.

As stated on our website, order may take up to 72 hours to ship (3 business days). Customers can expect delivery between 7 to 10 business days. As the order may take up to 72 hours to ship (3 business days).

Best Regards,
The Fabric Co.

Best Regards,
The Fabric Company

Rated 5 out of 5 stars

Nice quality material.

The material is very nice, but unfortunately the colors aren't quite right. It was great to be able to get a sample for $2.00 rather than buying a whole yard and being unhappy. The only thing I was disappointed in, I thought I would get the sample in a couple days, as I thought it was coming from the St. Louis area. It took an entire week. However, when I called the people were very nice and informed me it was coming from somewhere farther away. I will try again and now I am aware of the delay in receiving it.

July 30, 2014
Unprompted review
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Reply from The Fabric Co.

Hi Sharon,

Glad you were able to make a decision with a $2 purchase rather than something more expensive. We do stock fabric and wallpaper but sometimes we have to order from the individual mills. Unfortunately some are faster than others. Thanks for taking the time to let us know!

Rated 5 out of 5 stars

Amazing service, easy return!

I initially ordered a red wall paper from the on-line store and upon delivery noticed that it was a little too orange for our purposes. I called the phone number listed and was connected directly to Jim. I described to Jim what I was looking for, and he looked up my order so he could see what I didn't want...and walked the warehouse floor to find three options for me with a better color. He even made the effort to find me a "close-out" paper so I saved money.

The return of the original paper was a piece of cake, and Jim called me the next day with new options and reasonable shipping choices--got my kitchen renovation right back on track!

I can't believe the customer service--I felt like a movie star with a personal interior decorator! Thanks Jim!

July 24, 2014
Unprompted review
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Reply from The Fabric Co.

Kathy,

Thanks for the kind words! I'm glad the wallpaper we found worked for your project. Anything else down the road let us know.

Best,
Jim

Rated 5 out of 5 stars

Great Customer Service!

I ordered a fabric sample which I received in a timely manner for $2 total. I also received a "thank you" note from Garrett in appreciation of my business...very nice!

July 22, 2014
Unprompted review
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Reply from The Fabric Co.

Thanks Marilyn for shopping with us.

Rated 5 out of 5 stars

They provided great service.

I thought I purchased a somewhat expensive wallpaper. I had a price from a local paint and paper store that was almost twice as much. I probably would not have purchased it at the higher price. I was really excited to be able to save so much money. Not only was the service prompt and accurate, I received a hand-written thank you for my purchase. It made my day that a rep from a company that does not know me would take the time to send a note. Great marketing!

July 21, 2014
Unprompted review
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Reply from The Fabric Co.

Laura,

Thank you for taking the time to review us! We do the best we can everyday and kind words like this go a long way.

Rated 5 out of 5 stars

Great selection and customer service

Cant say enough good things about my transaction. Fabric was way less expensive than local stores and they were very helpful with my questions. Also, item arrived quickly. Thanks so much!

July 20, 2014
Unprompted review
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Reply from The Fabric Co.

Sunny,

Thank you for taking the time to review us, we're glad you had a good experience!

Rated 5 out of 5 stars

Fast delivery, good quality

Very fast delivery (although they had to order some of the fabrics from the mill), good prices, very friendly service and the quality of the fabrics was great.

July 18, 2014
Unprompted review
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Reply from The Fabric Co.

Thank you for taking the time to review us Erik, glad we could help.

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