The Finchley Clinic Reviews 

167
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Incredible customer services. It's not even customer service. It's deep rooted customer care - Mark, the director, cares about humanity and health. The products are advertised with an explanation that... See more

Rated 5 out of 5 stars

I’ve bought from the Finchley Clinic a number of times and they’ve always provided an excellent service. Recently I had an issue with a product and it was dealt with efficiently and speedily.

Rated 5 out of 5 stars

I have been using the Microsomal Brain Health product from the Finchley Clinic. My use is at an early stage but have noticed an improvement in my cognition and trust it will continue, whilst... See more

Rated 5 out of 5 stars

I've been ordering global healing iron capsules for my wife from the Finchley Clinic after the drs prescribed her pharmaceutical iron tablets which did not agree with her, making her feel really sick... See more

Company details

  1. Wellness Center

Information provided by various external sources

Nutritional company specialising in products for candida, colon cleansing, oxygenating products and detox.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(167)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

This company have always given me a…

This company have always given me a very good service with very good advice, very effective products and quick service. As a result my whole families health has benefitted. Thank you. Jo

April 9, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service !!

When an item I ordered was missed from my delivery, Mark and the Customer Service team were all on the case to resolve as quickly as they could. Item was with me within a couple of days. Thank you for such great & attentive customer service

April 7, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I had a lovely chat with the director, Mark Lester, who took the time to call me after office hours to discuss my query. He was full of advice and helpful suggestions and I very much appreciate his holistic view on health and wellness. He even made suggestions to a product that the clinic does not sell in the interest of trying to help. Here is truly a company whose focus is on helping others rather than watching their bottom line. I am very grateful to have found this clinic and am certain I will be a long time customer.

December 5, 2017
Unprompted review
Rated 5 out of 5 stars

I ordered Poly MVA from this clinic …

I ordered Poly MVA from this clinic and it arrived the next day even with second class delivery. I was delighted with the service given. I needed some questions answered and the staff were pleasant and helpful. I am really glad this supplement was available in the UK from Finchley clinic and I was able to take it straight away !
many thanks !

August 24, 2017
Unprompted review
Rated 5 out of 5 stars

I am a nutritionist and commend The …

I am a nutritionist and commend The Finchley Clinic on the excellent
service which I have experienced . I needed some supplements urgently
and they arrived the next day ! I also received some extremely helpful
advice from Mark Lester. I cannot recommend this company too highly
Moira Le Huray DNN BRP

July 11, 2017
Unprompted review
Rated 1 out of 5 stars

Don't forget your orders

Terrible service, When I placed the order they forgot to mention they didn't have it stocked and just took my money. I forgot the subject and luckily I saw my PayPal statement some weeks later then contacted them to get my refund, they openly admitted they didn't have the product at all. At the end I got my money back, and I wonder, how many people have forgotten their orders?

June 28, 2017
Unprompted review
The Finchley Clinic logo

Reply from The Finchley Clinic

We do not feel this review is fair or reasonable. We did NOT "forget to mention" anything whatsoever. When purchasing goods from our web site, if the goods are currently out of stock, this is CLEARLY STATED on the web page for the product. In fact it is not possible for this NOT to to occur. It is stated AGAIN during the checkout process, where it is explained when we predict we will take delivery of the goods, and that the goods will be sent as soon as we have them. Then it is stated a THIRD time in the email confirmation which is sent by email with every order. With the greatest of respect, if customers do not bother to view what we clearly state on the web site, during every step of the checkout process, and cant be bothered to read our email communications either, there isn't a great deal we can do about it.

As for customers getting their money back, we usually just send out of stock items when they come in, but obviously we can and do provide a prompt refund if we are requested to do so before the goods have been shipped as occurred here. Having been asked for a refund, and provided one as soon as we were asked to do so, we are struggling to understand what the problem is here.

Rated 5 out of 5 stars

Brilliant advice and service

I first heard about the Finchley clinic through my mother who was recommended them by her homeopath when she was having serious problems with her gut and had lost a great deal of weight. She is doing much better now and continues to take supplements and colon cleansers from the Finchley clinic. Mark has also recommended some supplements for my father who has arthritis and has recently started taking these. Mark's advice was extremely helpful.

Prior to purchasing any products Mark advised me on these and answered any queries I had which was extremely useful, especially as there is so much choice on the website. Mark has a wealth of knowledge on all of the products and only sells very high quality products to promote optimum health for people buying these. Mark appears to have a deep understanding about various health problems and is able to advise on which alternative natural products / supplements will best help with these. Mark is very keen to help people and their health is his priority.

I think The Finchley clinic is fantastic and I've been spreading the word to others!! I believe that many people could benefit from knowing about this company as it could make all the difference to their health and well-being!

Thanks Mark

Kind Regards,
Kate

October 30, 2016
Unprompted review
Rated 5 out of 5 stars

Setting the standard

I have been dealing with The Finchley Clinic for the past few years and I love the quality of their products, the ease of use if the website and most importantly, their customer service.

As an alternative health researcher I have used many of their product to supplement treatment for some of the worst conditions with amazing results which I can only put down to the quality and purity of their products.

I have often email questions about some products and was astonished to receive an answer within a couple of hours including on weekends.

IS

June 5, 2016
Unprompted review
Rated 1 out of 5 stars

Very Dissatisfied

The Finchley Clinic advised me to receive a product that was not suitable, when I returned it within 7 days, sealed and paid returned postage they had the audacity to deduct £4.99 'admin charge' to restock a sealed bottle the size of a small medicine dropper - how do they justify that? When I called and raised this issue with them they were agressive and said they were well within their rights - false economy I will not be orderng from them again - I buy all my supplements by mail order and have never been charged £4.99 to put a sealed postage paid tiny bottle back on a shelf especially as it was not right for me - I hope they feel that keeping my £4.99 is worth having such a dissatisfied customer!!

March 16, 2016
Unprompted review
Rated 5 out of 5 stars

Trustworthy, experienced and helpful

I have been dealing with the Finchley Clinic for many years and would highly recommend them. I am a retired therapist and have always had excellent advice on products for myself, family and patients and the products are also excellent. My experience is I trust Mark Lester and his team and if they stock a product then it will be a good one!

July 23, 2015
Unprompted review
Rated 5 out of 5 stars

Prompt, efficient service and excellent website

The Finchley Clinic provides a prompt, efficient service and their website is excellent and easy to use. They also provide brilliant customer service and Mark is very knowledgeable and willing to help customers and talk through their requirements. Highly recommended for anyone looking for the right supplement for their needs.

July 16, 2015
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, helpful and prompt customer service!

In my and my husbands older years we are actively taking charge of our health.
I found the Finchley Clinic website very informative on health matters. The website is very easy to use.
While it would have been simple to order online, I had questions. How refreshing to be helped over the phone
by a lovely lady who knowledgeably and patiently answered my questions. And made some helpful suggestions.
The followup on placing the order was surprisingly thorough too. I received a very helpful email with more information.
So far my experience as a customer of Finchley Clinic has been outstanding. And I look forward to using their health supplements to improve our family health and vigor.

July 7, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Product Availability

I was able to find and purchase the products with no hassle at all.
The site has an excellent range of products and the products I was interested in were cheaper than most other web sites I have been looking at.
Good Job The Finchley Clinic.

July 2, 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Mark at the Finchley clinic is very knowledgeable and he has tremendously helped me and my daughter by recommending us with some natural remedies and we have seen some amazing results. I have been a loyal customer for many years and I always receive best quality products that actually work without causing any other problems. I have never suffered with a cold or flu and I have never had a single day off due to sickness in the last 4 years since following his advice and taking all the products he recommended to me. Thank you Mark for all your help over the years. Your advice has turned my life around for the best and thank you to your staff as well for always helping me out with my parcels. Your products are of outstanding quality and something I can't afford to be without. Thank you Vanita Rajput

June 10, 2015
Unprompted review
Rated 1 out of 5 stars

argumentative and disrespectful

I ordered from them once but was unhappy with the product. When complained about it - I received a very offensive and disrespectful answer saying that I have a "small amount of knowledge that leads to lack of understanding certain things...." and that my judgement regarding the product is erroneous.
Stay away if you want good quality products and a proper customer service.

January 3, 2014
Unprompted review

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