The Fireside Shop  Reviews 

Had a problem!
Well broken fire grate and inner ash can falling to pieces. Searched around but got little help from ‘Big Names’ in the trade.
Found ‘The Fireplace’ but didn’t want to order the wrong thing.
I took a photo of my mashed up bits and posted it on with dimensions.
I had a reply in next to no time from a very helpful staff member. He recognised my bits right off... ok, I ordered... next day I installed it in a home without other heating much to the delight of the lady there and her children.
I could go on about 10/10 help and service... suffice to say....
If you’re looking for anything ‘Fire-related’.. give these people a shout.. you’ll be happy you did.
Stock, supply and friendly efficient service.... 10/10.
Ken Edgar.

When my new coal bunker arrived, I worried that it might be too small. Adam of the Fireside Shop could not have been more helpful when I contacted him thinking I may have ordered the wrong size. I live on a Scottish island so delivery/returns are neither straightforward nor cheap.

He offered to check Couriers & prices for me to return the small bunker to try to find the cheapest option for me. He also informed me that although the bunker looks small, it does hold 150 kilos & that was equivalent to approximately 3 bags of grade 2 household coal. After checking with my local coal merchant, I discovered that the bunker I'd ordered was big enough after all. Thank you Adam for your time & patience! Gail

After years of neglect my fireplace was due a bit of TLC. Helpful guy on the phone sorted me out with a brush set of the correct height and advised on replacing the rotten grate which had been hacked off by the previous owner. Roaring fire last night was well worth the effort. Thanks.

Good customer service, the gentleman on the phone helped me find the grate I needed for my fireplace and it arrived a few days later.

Thank you very much, can have a good fire now.

Mmmm shiney website. Wide range. Clear on delivery dates etc. Pity they do not live up to the hype. Item still not despatched 5 days after order accepted, despite being in stock. 15 calls during office hours not responded to. Thank heavens I used a credit card as this place looks incredibly dodgy.

Ordered 3 items, two items 'next day delivery' one item labelled 4-7 day delivery.
They do not inform you up front when purchasing that they will group deliveries so next day delivery is falsely advertised.
I would love to give a review of the products but it has been 9 days since order and nothing has arrived, I have had to call them to look into the order and they are awaiting one item from their supplier so its going to be approximately 2 more weeks.
Poor service

Delivered wrong item, sent a companion set with black instead of pewter handles. Offered to collect and replace but, after waiting in for this delivery, I wasn’t prepared to do it all again.
The item is ok, but not worth the £66 I paid for it with delivery on top of that.
Disappointed.

The item I got delivered was not what I ordered. It was also delivered to the wrong address.
I was told the correct item would again be sent to me a week later. When I chased this up they told me they had forgotten to send it. Just a total waste of time dealing with this company.

I'm now awaiting a refund but have no confidence I will get this without problems.

I was looking for a coal bunker, the range was good, delivery excellent, small part missing, replaced fast. good service.

After looking for ages for a Fire Guard of sufficient height and width I eventually came across the fireside shop. I didn't know anything about them but was impressed by the informative web site and all-encompassing filters helping me find exactly what I needed; which I did and so ordered. Very pleased to report that delivery could not have been quicker and all was very well packaged to protect what could easily have been damaged in transit. A highly recommended company!