The best — quite simply the best — French pharmacy in London.!! I’ve been coming here since it opened, and it never disappoints. Each visit brings new discoveries, with thoughtful advice and a... See more
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Absolutely love The French Pharmacy. Been shopping here online for awhile now and never disappointed. French skin care is the best and to be able to access all these amazing products is fantastic. Eve... See more
Company replied
I love The French Pharmacy! It's always fun to go in and find out what is new. The staff are really friendly, helpful & knowledgeable. And there is just about every gorgeous, lovely French Pharma... See more
Company replied
Wow, I ordered the Dermol lotion/wash. I recently had laser in London and my doctor recommended it but I ran out. Not only did I receive my package, but I was also given a few other samples. Sampl... See more
Company replied
Company details
Written by the company
The French Pharmacy offers the best of French skincare and French beauty, carefully chosen and curated by founder Dr Marine Vincent, a French doctor in pharmacy. You can now shop online all your favourite skincare, French beauty and French parapharmacie products in one place just like in Paris.
Contact info
25 abbeville road, SW4 9LA, LONDON, United Kingdom
- 02086751207
- hello@thefrenchpharmacy.co
- www.thefrenchpharmacy.co
4.8
Excellent
618 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Helpful company…
There was a long delay on delivery but the company were very helpful and answered emails promptly.
January 26, 2023
Reply from The French Pharmacy
Thank you so much Helen for your kind words and patience. Unfortunately there can be some delays with couriers. We are delighted we could assist you. Please do not hesitate to contact us if you have any further requests.
Reply from The French Pharmacy
Thank you so much for your great review.
Great recommendations as always
Great recommendations as always. Loving every single product I bought!
January 26, 2023
Reply from The French Pharmacy
Thank you so much Valerie for your kind words. We are delighted we could assist you.
Reply from The French Pharmacy
Thank you so much. We are delighted that you had a great experience with us.
Excellent service and advice
January 25, 2023
Reply from The French Pharmacy
Thank you so much Katerina for your amazing review! We are very happy that you enjoyed your experience with us :)
I have not receieved my order
January 11, 2023
Reply from The French Pharmacy
Thank you Mark, for your review.
We ask that any issues regarding parcels are sent to us for us to investigate. Please send us an email hello@thefrenchpharmacy.co with all the information needed to look into this, including your order number.
Our apologies for this.
Once we have this information, we will resolve this for you :)
Best regards,
The French Pharmacy
The products are not delivered
January 7, 2023
Reply from The French Pharmacy
Dear Andriana
We can now confirm the courier has delivered your parcel to your chosen address. We have sent you an email with this confirmation.
If you have any other questions regarding this investigation, please email us.
Thank you for your patience.
The French Pharmacy Team
_______________________________________________
Dear Andriana.
Thank you for letting us know. We ask our customers with any delivery related issues to email us at hello@thefrenchpharmacy.co in order for us to investigate the matter. Unfortunately we cannot discuss in much detail here. However we can confirm that you should have a tracking number and by tracking your parcel, you will see that this is being released by customs. Unfortunately we are not responsible for these delays as this all depends on customs, regulations etc of the border.
We recommend you send us an email for any further information or queries.
Thank you
Super fast shipping and a bunch of…
Super fast shipping and a bunch of samples in my order!
January 3, 2023
Reply from The French Pharmacy
Thank you so much Jade for your lovely review. We are very happy that you enjoyed your experience with us :)
Reply from The French Pharmacy
Thank you so much for your great review.
Order never arrived and no refund received. Customer service has stopped replying to emails.
Put an order in on 17th November 2020 on their website, and paid for the 3-5 day shipping option. The order had not arrived after a week to which I sent an email to customer service. I'm not sure the reason behind this but they advised me to wait till 8th December to contact them again but did not receive any response. £28 down the drain. Seems as if my issue isn't exclusive to me while the brand puts the blame on their shipping company - but if it's such a common issue would the logical next step be to change your shipping company?
November 17, 2022
Reply from The French Pharmacy
Dear Sarah- Ann
Thank you for contacting us.
As previously discussed in our email exchange, we needed until the 8th of December ( policy of 21 days from dispatch date) to investigate the issue with the courier as this parcel has been lost in transit. Now that this time has passed and we have not received any update, we have sent you an email providing you with solutions.
Unfortunately due to the strikes taking place with Royal Mail, all over couriers are suffering with these delays.
We do have more information on this and other resolutions/ options in our website policy.
We apologise for the delay, but can assure you that a solution has been provided.
We will continue to investigate the matter with the courier and will also forward your review and emails to them to ensure the matter is handled.
Once you have responded to our email regarding which solution you would prefer, we will proceed from there.
Best regards,
The French Pharmacy Team
Good choice available and super speedy…
Good choice available and super speedy and seamless delivery!
November 4, 2022
Reply from The French Pharmacy
Thank you so much for your amazing review! We are very happy that you enjoyed your experience with us :)
A fabulous Pharmacy!
The Make Me Feel pharmacy is a fabulous, well stocked pharmacy which offers professional and helpful advice about its wide range of products. The staff are always kind and knowledgeable and go over and above to help, we feel very lucky to have the French Pharmacy in Abbeville Road. Thank you!
November 25, 2022
Reply from The French Pharmacy
Thank you very much Fran for your amazing review and kind words.
Very kind and helpful !
December 1, 2022
Reply from The French Pharmacy
Thank you so much for your lovely review :)
Never received my order
Never received my order. I did get a refund but item now out of stock
November 8, 2022
Reply from The French Pharmacy
Thank you for your review.
As previously stated via email, we have initiated an investigation with the courier, as this parcel was lost in transit.
We have provided you with a refund as we did want to resolve this as soon as possible for you.
Unfortunately we do not have the stock to re send this parcel. This is due to a manufacturing delay in France.
We will continue to investigate the whereabouts of the parcel and will inform you via email if and when we receive any updates.
If you would like to be notified of when this product is back in stock, please choose the ‘notify when available’ option on our website (product page)
Our apologies for this and thank you for your understanding.
The French Pharmacy Team
Reply from The French Pharmacy
Thank you so much for your lovely review :)
Get medication here, not currently in Germany
Through great luck, my medication can order here, which is currently not obtained by deficiency in Germany. The order was simple, I was always well informed, the show arrived on time. I am very satisfied and will be happy to shop here again, although of course I am subject to duty.
November 3, 2022
Reply from The French Pharmacy
Thank you so much for your lovely review :)
Outstanding service
I forgot medication in France. The French Pharmacy went above and beyond to source medication for me and got it to me via courier in a couple of days. Pharmacist could recommend what equivalent medicine was available in the UK and confirm with my Doctor. Service was outstanding.
October 24, 2022
Reply from The French Pharmacy
Thank you so much for your kind words. We are delighted we could assist you. Please do not hesitate to contact us if you have any further requests.
An emporium of wonderful products
I work nearby and it is my ‘go to ‘ store for gifts/lotions & potions.
They stock a variety of item's, the staff are always so friendly & knowledgeable about their products and I am always happy with my purchases.
October 18, 2022
Reply from The French Pharmacy
Thank you so much for your amazing review! We are very happy that you enjoyed your experience with us :)
Reply from The French Pharmacy
Thank you so much for your great review.
Nothing arrived
The package is now 18 days late and has not arrived. Contacted The Frech Pharmacy last week, I was asked to wait for another week and still no updates.
October 25, 2022
Unprompted review
Reply from The French Pharmacy
Hello. Thank you for contacting us.
Unfortunately due to the events taking place, many couriers and delivery services are suffering with delays.
We have responded to your email and processed a refund for your purchase.
Our apologies for this, unfortunately due to the events, there is not much more we can do but investigate the matter with the courier as previously stated and wait for an update from their side regarding the location of your parcel.
Best regards,
The French Pharmacy Team
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