The Game Collection Reviews 

26,368
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,608 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and impressive turnaround times across various orders. Reviewers find the product selection to be excellent, with many consumers highlighting the competitively priced items and good rewards program. However, some customers also noted specific issues, such as receiving half of their order or items arriving scratched. A few other people mentioned concerns regarding items arriving dented or being visibly resealed, alongside instances where pre-orders were not fulfilled as expected.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that orders frequently arrive within... See more

Product

Customers report widespread satisfaction regarding product quality, pricing, and packaging. Reviewers... See more

Price

Users describe positive interactions with price, highlighting competitive rates that are hard to beat.... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping times often... See more

Service

Reviewers mention positive feedback about service, highlighting a reliable and customer-centric experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best physical games site about. Always super quick, great rewards scheme, and always engaging with customers on socials because they're gamers too and really love their job, you can tell. Will always... See more

Company replied

Rated 5 out of 5 stars

I've used Games Collection multiple times for video games and most recently for some pokemon cards. I've found them to be reliable, competitively priced and with good delivery times. I particularly li... See more

Company replied

Rated 5 out of 5 stars

I never leave reviews, however, with the current trust issues people may have buying TCG packs online I feel it proper to do so. All the items I have purchased from the games collection have been 100%... See more

Company replied

Rated 5 out of 5 stars

A very good experience on my first purchase with these guys. They had the product I wanted at a decent price when all other places were charging more. The items arrived very quickly and well package... See more

Company replied


Company details

  1. Video Game Store
  2. Gaming service Provider

About The Game Collection

Written by the company

The Game Collection have built up an excellent reputation and loyal group of happy customers over the course of over 19 years of selling Video Games online.

We have a fantastic combination of fast & free shipping and low prices on a wide selection of Video Games, Consoles and Accessories. We've got you covered on all of the major platforms including PlayStation 5, Xbox Series X|S, Nintendo Switch and PC Gaming as well as older platforms such as PlayStation 4 or Xbox One.

We accept payments from Visa, Mastercard, ApplePay and American Express as well as credit options to split payments with PayPal and Klarna.

Fast and free UK Delivery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(26,368)

1,541 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent recent shopping experience at…

Excellent recent shopping experience at The Game Collection,really easy to navigate through their website and excellent value for money and Delivery within two days and well packaged and Excellent customer service throughout,Would highly recommend The Game Collection for Value for money and Quality.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using gamescollection for a…

I've been using gamescollection for a while now and they have never disappointed. Their prices are even cheaper than what is listed in the Playstation store. The website is so easy to use and you earn reward points for your orders that you can convert to cash at checkout.

July 29, 2026
Unprompted review
Rated 4 out of 5 stars

Sadly no longer the best in town.

I have been using The Game Collection for about a decade. For most of that time, I couldn't fault them at all, they were great. However, over the last year, their standards have slipped. They have scrapped their £10 reward points scheme, their prices are no longer the most competitive, and they offer fewer perks. For example, I recently bought Star Wars: Galactic Racer Deluxe Edition from them for £134.95, while it costs £129.99 everywhere else. Similarly, I paid £49.95 for Halo: Campaign Evolved, which is £44.99 at other retailers. They also rarely offer exclusive steelbooks anymore. They sell Silent Hill: Townfall and Metal Gear Solid Collection Vol. 2 without steelbooks, whereas other places include them for the same price. It is a shame because they were the best around for ten years. But if other retailers offer lower prices and better value, it simply makes sense to shop elsewhere. Consequently, I have been buying much less from The Game Collection over the last year or so.

July 31, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for taking the time to share such detailed feedback and especially for being a customer for so many years.

We are sorry to hear that your recent experiences haven’t matched the standard you’ve come to expect from us.

We always aim to offer our stock at the lowest price we can based on the cost of the stock, and steelbooks are only available when they are included with the stock we receive from our suppliers.

We do appreciate your comments regarding value and the rewards scheme and we will make sure your feedback is passed on to the relevant teams.

Kind regards,
TGC

Rated 5 out of 5 stars

Super fast delivery

Easy to use website. Payment facilities straight forward. Fast delivery 24 hrs tracked via Royal Mail.
Item packaged in excellent condition.
Thoroughly satisfied

July 24, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thanks for taking the time to share your feedback with us.

Brilliant to hear you had such a smooth experience from ordering through to delivery!

We are really pleased the item arrived quickly and in excellent condition.

Kind regards,
TGC

Rated 5 out of 5 stars

Best physical games site about

Best physical games site about. Always super quick, great rewards scheme, and always engaging with customers on socials because they're gamers too and really love their job, you can tell. Will always give them my custom if I can.

July 24, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for taking the time to leave us a review.

We are pleased to hear you’ve had consistently positive experiences with us and appreciate your continued support, as well as your kind comments about our social channels.

Kind regards,
TGC

Rated 5 out of 5 stars

Super fast dispatch and delivery of game

Super fast dispatch and delivery of the item that was correct and well packaged.
Thank you.

July 24, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for your review!

We are pleased to hear your order was dispatched and delivered quickly and arrived safely packaged.

We appreciate you taking the time to share your feedback.

Kind regards,
TGC

Rated 5 out of 5 stars

It arrived on release date early morning 👍

It arrived on release date early morning which was great! The lanyard that came with it is great ( I love it looks really cool and love collectables)

July 23, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thanks for taking the time to leave a review!

We are pleased to hear your order arrived on release day and that you’re enjoying the lanyard too.

It’s always nice to hear when the little extras are appreciated!

Kind regards,
TGC

Rated 5 out of 5 stars

Arrived fast and in perfect condition…

Arrived fast and in perfect condition couldnt be more happy absolutly loved the game planning on buying more from you as not alot of places that sells games where iam/have limited selection.

July 23, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thanks for sharing your feedback with us!

We are pleased to hear your game arrived quickly and in perfect condition and it’s great to know you’re planning to shop with us again.

We look forward to your next order!

Kind regards,
TGC

Rated 5 out of 5 stars

Competitively priced and reliable

Competitively priced, game arrived on time (with a pre-order extra no less). I wish I had known about the Game Collection years ago.

July 23, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

We really appreciate you taking the time to leave a review.

It’s great to hear your order arrived on time and that you were pleased with the pricing and pre-order extra.

Hopefully we will see you again for many more orders!

Kind regards,
TGC

Rated 5 out of 5 stars

Tip Top service

I ordered the game on Tuesday afternoon it arrived Wednesday morning. This is fantastic customer service. The price of the game was also very good. It is the first time I have shopped with The Game Collection but it definitely won’t be the last 😁

July 26, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thanks so much for giving us a try!

We are pleased to hear your order arrived so quickly and that you were happy with the price.

We really appreciate your support and hope to see you shopping with us again soon 😊

Kind regards,
TGC

Rated 5 out of 5 stars

A great service provided

A great service provided. The ordering process was very easy using their website. I was kept informed of expected delivery date. The game arrived on time and securely packaged.

July 24, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

We appreciate you taking the time to leave your feedback.

It’s good to hear you found the ordering process straightforward and that your game arrived on time and securely packaged.

Kind regards,
TGC

Rated 5 out of 5 stars

Delivery was swift

Delivery was swift. Had an issue with a cracked case, and they dealt with it very quickly. More than happy to use this service again for future purchases.

July 20, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thanks for sharing your experience with us.

We are pleased to hear your order arrived quickly and that we were able to resolve the issue with the cracked case promptly.

We look forward to helping with your future orders!

Kind regards,
TGC

Rated 5 out of 5 stars

Best gaming company out there

Best gaming company out there, I ordered unicorn overlord (ps5)for £18.95 with discount. Try buying unicorn overlord that cheap anywhere else brand new. Come here instead they are the best.

July 25, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thank you for your kind review!

We are pleased to hear you were happy with the price of Unicorn Overlord and your experience shopping with us.

We really appreciate the recommendation and your support.

Kind regards,
TGC

Rated 5 out of 5 stars

Arrived really quickly and in perfect…

Arrived really quickly and in perfect condition. Was worried I might not be able to get the Collectors Edition for Black Flag Resynced but knew I could depend on The Game Collection!

July 9, 2026
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Thanks for taking the time to leave us a review!

We are pleased to hear your Collector’s Edition arrived quickly and in perfect condition and that you were able to secure the edition you were after.

Kind regards,
TGC

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