The Glitter Emporium Reviews 

216
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Such a beautiful glam disaronno bottle I had made for my sisters birthday! She loves it! Quick and easy service, will definitely be ordering again from the glitter emporium!

Rated 4 out of 5 stars

The personalised pink glitter glass was lovely, my son-in-law asked me to get it for my daughter from her little girls for Christmas. Received in good time, will packed. But unfortunately on Christmas... See more

Rated 5 out of 5 stars

Amazing people to buy from, always so accommodating and parcels always arrive quickly. Anyone we buy Glitter goodies for are invariably delighted, who wouldn’t be!?!? They never skimp on the sturdy p... See more

Company replied

Rated 5 out of 5 stars

I have been ordering since 2017, they are such lovely unique gifts for special occasions. I recently broke a prosecco glass which I got as an anniversary present. I was absolutely gutted, however G... See more

Company details

  1. Wine Store
  2. Liquor Store

Information provided by various external sources

The Glitter Emporium makes beautiful creations from glitter and glass. Visit our website to see the full range of products (www.TheGlitterEmporium.co.uk). Can't see what you're looking for? Drop me a line and let me know - I'm sure we can sort it ou...


Contact info

4.8

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(216)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

UNPROFESSIONAL, RUDE, do not value their customers!!

I ordered from here with a 2 day working delivery which cost me £7. I worked from home on delivery day so I could be in for the delivery, although by the end of the day...no delivery. I checked my tracking and saw it was at a collection point which I thought was strange as there had been no delivery attempt. I therefore had to collect it quickly as I needed them for the evening for a friend's birthday. I then contacted glitter emporium for a refund on my delivery cost as there had been no attempt of delivery and I had wasted my time and petrol money to collect it (bearing in mind I had paid £40 for 2 £6 bottles of prosecco alongside the £7 delivery charge). I was told there was a delivery attempt at 15.23 which there was not. I checked my cctv, in fact no deliveries between half 2 - half 4. I sent them evidence of this and politely requested a refund. I was then met by RUDE and UNPROFESSIONAL responses (have evidence of this). Never mind refusing me my delivery charge refunded which is my RIGHT as a consumer, the lack of respect for a customer who had spent that much on their products is astonishing. You think as a small business they would be valuing their customers.

I WILL NOT be ordering from here again or recommending them. Reporting to trading standards. Don't order from here if you want to be met with this level of disrespect after spending a lot of money. Baffled how they want to compromise their reputation over the sake of a delivery charge which anyone can look up and see I am well in my right to a refund.

Find it at Asda for £6.

February 28, 2020
Unprompted review
The Glitter Emporium logo

Reply from The Glitter Emporium

Hi Beth thanks for the feedback - sorry to hear you are so disappoionted. As we make clear in our FAQ, which we refer you to when you select a shipping option, UPS will take your parcel to a local access point if you are not in when they try to deliver, as happened with you. Like a number of our other customers, you too were able to get your order on the same day as the attempted delivery. With many other couriers you would have had to wait for the next working day. We are so glad you received your order within the two working days promised, Also if you would kindly let us know where we can source these prosecco bottles at £6 please as that is a lot cheaper then we are currently paying. that would be of great help thank you and we wish you a lovely weekend.

Rated 5 out of 5 stars

Great gift ideas!

They are such great gift ideas which can be personalised and upgraded for a more luxurious gift. The service was really fast and they are reasonably priced. I will definitely recommend this website.

February 9, 2020
Unprompted review
Rated 5 out of 5 stars

Quirky present

A very nice present for a good friend of mine . He simply loved it ! I will definitely buy again as the service was very good and fast.

February 9, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful gift

I absolutely love it, thank you!
I wouldn’t hesitate in recommending you to anyone. Delivery time was great, it arrived a week before the date specified.
The product itself is just beautiful, and very nicely presented in a gift box, even came complete with a ribbon to tie around the gift box. 5* service thank you 😊

January 20, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely gifts and top customer service

I have ordered a few times on the glitter emporium now and every time has been top customer service. I had an issue with one order where I requested for the delivery to be to a nearby shop and they sent it back, but glitter emporium never received it back. As a good will gesture they resent me my order. Defo worth ordering my friends and family have loved their glitter gifts.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

I never have time to write reviews…

I never have time to write reviews unless I'm really unhappy with a product and I think I need to warn others. Put it down to being so busy or just lazy! I cannot stress how brilliant and helpful The Glitter Emporium team were when I was ordering a special 18th birthday present for my niece. As usual I left organising a gift very late and I wasn't sure if the company could deliver my order in time (I needed it by the 14th January!) I sent an email late Tuesday night on the 7th January and received a reply from somebody called Barry 10 mins later confirming they could help me. I wanted a few "special" touches to my wine glass and all were accommodated exactly to my requirements and the gift arrived beautifully packaged in a pretty and well protected gift box on Friday 10th January. You cannot get better service than that and my niece was absolutely delighted with her gift and loved the hot pink girly glitter.

Thank you so much to Barry and the rest of the team at The Glitter Emporium for saving my butt!!

Sue

January 13, 2020
Unprompted review
Rated 4 out of 5 stars

The personalised pink glitter glass was…lovely.

The personalised pink glitter glass was lovely, my son-in-law asked me to get it for my daughter from her little girls for Christmas. Received in good time, will packed. But unfortunately on Christmas Eve he put it under the tree and dropped the box and broke the glass, he was so upset bless him. But would not hesitate to purchase this Christmas.

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Didn’t have to wait long , despite it being ordered near to Christmas, I’ve had products from here many times , always arrive in excellent condition and perfectly made , I would definitely recommend them.

January 1, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look