Good communications, quick delivery. Great product. Only minor issue is the charger came with a EU plug. But only a 5min job to cut off and rewire. Finally I can cut the grass and listen to music:) Fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a very specific heavy duty Masport/Briggs & Stratton mower I could only find on line. Had a slight complication with the very fast delivery estimate (two days) so phoned up Green Reaper and sp... See more
Company replied
Very good service from green reaper, can't complain it took a few days to come as I ordered Thursday evening before good Friday. Tracked delivery. Product excellent and a very nice £20 off code even... See more
Company replied
Great friendly service from the outset. Amelia in customer services was fantastic and answered all my questions and tracked my order to ensure it was correct and processed promptly. I had regul... See more
Company replied
Company details
About The Green Reaper
Written by the company
The Green Reaper is the UK’s go-to brand for garden machinery, supplying top-quality lawn mowers and lawn tractors to homes and businesses since 2004, as well as every easy-gardening device from garden vacuums and log splitters to chipper shredders and hedge trimmers.
We are passionate about supporting a cleaner, quieter and safer living and working environment. The Green Reaper is on a green mission to source superior, environmentally-sustainable, battery-powered, cordless outdoor power equipment which is kinder to you, your wallet and the world we live in.
Trust us for expert advice on the right tool for the job, speedy delivery and great prices on quality products.
Contact info
27-29 Summerleys Road, HP27 9DS, Princes Risborough, United Kingdom
- 0800 014 8700
- sales@thegreenreaper.co.uk
- www.thegreenreaper.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived very quickly
Arrived very quickly. Brilliant service. Would recommend this company to everyone
April 28, 2026
Reply from The Green Reaper
Thank you for the lovely review, Myrtle. We are delighted to hear you would recommend us and hope to welcome you back to the Green Reaper in the future :)
Laura
Difficult to assess as I am still…
Difficult to assess as I am still waiting for the main product to arrive and am unable to get any information from the supplier
April 27, 2026
Reply from The Green Reaper
Please leave this with us while we investigate your delivery. I can see your mower was despatched on a palletised delivery a week ago so you should have received it by now.
Our support team will update you once we have some answers for you.
Best wishes
Nicki
Easy website to navigate
Easy website to navigate. Next day delivery. Klarna payments available
April 27, 2026
Reply from The Green Reaper
Thank you for taking the time to leave us a review. We are glad our website and payment options work well for our customers!
Laura
Reply from The Green Reaper
Thank you for taking the time to leave us a review. We are delighted that your order arrived swiftly.
Laura
Reply from The Green Reaper
Thank you for your positive feedback! We are glad that you found our website easy to use and that your order arrived promptly.
Laura
Oleo-mac ride on lawn tractor
Went above and beyond with the (Saturday) delivery.
Full explanation of all the controls, even had half a tank of fuel.
April 25, 2026
Reply from The Green Reaper
Thank you for taking the time to leave us a review. We are delighted that your experience with our team was so positive and that you are happy with your new tractor!
Laura
Arrived 4 days late
Arrived 4 days late. Fed Ex wouldn’t leave even though no signature required. Missed 3 days of great recovery weather as couldn’t scarify on Monday. Furious.
April 22, 2026
Reply from The Green Reaper
Hello Mr. Priest,
We can only apologise for the courier delay. Once an item is dispatched and in the hands of the 3rd party courier network, we can no longer control how they choose to deliver or what contingencies each courier is obligated to fulfil for each delivery.
Your frustration is absolutely understandable, and we appreciate your feedback, as we were unaware of the situation on our end.
We hope that your order is now safely with you and that you can scarify while the weather holds.
Thank you for your patience and again, your feedback is appreciated.
Laura
Greenworks Garden Tools
Never heard of Green Reaper before and did some research prior to purchasing. I found the website easy to use and locate the hedge trimmer I wanted. Delivered as stated with everything present and correct. Will have no hesitation in purchasing from this company again. The product was priced well and have already used it once with good results for my garden.
April 22, 2026
Reply from The Green Reaper
Thank you for taking the time to leave us a positive review. We are very happy to hear that your GreenWorks kit meets your expectations, and we are glad to hear our website (which is new) is easy to use and informative! Happy Gardening!
Laura
Cobra battery mower
Ordered new cobra battery mower, brilliant price. Delivery was super quick, used for the first time today, awesome machine.
Many thanks
April 22, 2026
Reply from The Green Reaper
Thank you for taking the time to review your new awesome mower! We are always glad to hear from happy customers.
Laura
Reply from The Green Reaper
Thank you for taking the time to leave us a lovely review. We are glad you found our service to your liking!
Laura
Deloivery was prompt and the equipment…
Deloivery was prompt and the equipment supplied worked superbly
October 6, 2025
Reply from The Green Reaper
We are delighted that your new kit is working superbly! Thank you for taking the time to leave us a review.
Laura
Reply from The Green Reaper
Thank you for your positive feedback! We love hearing that our courier network is leaving people unexpectedly impressed :)
Laura
Still haven’t received it
April 21, 2026
Reply from The Green Reaper
Hi Ian,
We have reached out via email with details on your order. Thank you for bringing this shipping issue to our attention.
Laura
You want the best? Call the Reaper
Not sure really what to put for this review as I'm a repeat customer with them, I think that really make a statement.
So basically I highly recommend the to anyone and I don't often give this sort of praise but I will sum them up in a few word.
Reliable
Dependable
Trustworthy
Great customer service
And that it lol.
April 20, 2026
Reply from The Green Reaper
Hi Terry! WOW! That is one amazing review. We are delighted that we can keep our customers not only happy, but coming back to us again and again! Thank you for being such a lovely customer and for making our team's day with your positive feedback :)
Laura
Tiller
Excellent service and quick delivery. It was a large box so expected it to be a longer delivery. Thank you for great service.
April 9, 2026
Reply from The Green Reaper
Thank you for your positive review! We are delighted that your order arrived in good time.
Laura
Towed Gravel Rake
Ordered a gravel Rake to tow behind quad bike. Was well informed by company when it would arrive. Great service.
April 17, 2026
Reply from The Green Reaper
Thank you for leaving us a review. We are happy that we were able to inform you of delivery expectations and that you found our service helpful!
Laura
Reply from The Green Reaper
Thank you for your perfect review! We are glad we were able to offer a smooth service :)
Laura
THE GREEN REAPER
I have purchased numerous times from the green reaper using their online shop , they have a great website easy to navigate, telling you what is in stock and giving you lots of information about each product . They have next day delivery available, and items are always packaged with care . I have also found their customer service team to be helpful and polite and they go the extra mile to try and meet your needs . I highly recommend this company and will continue to do business with them .
April 16, 2026
Reply from The Green Reaper
Good Morning, thank you for your lovely review and detailed, positive feedback. We are delighted to hear you found our website helpful, as it's a new site, we really appreciate the feedback! Thank you for your repeated custom and we look forward to seeing you again on thegreenreaper.co.uk!
Laura
Good price but slow to dispatch.
April 16, 2026
Reply from The Green Reaper
Thank you for your feedback and for taking the time to review us. We appreciate your feedback and can only apologise for the delayed dispatch of your order. We hope our team kept you informed, and we will strive to expedite our services.
Laura
The replacement cable for my lawnmower…
The replacement cable for my lawnmower arrived within a few days & the mower is working again. Hurrah!
April 14, 2026
Reply from The Green Reaper
Happy days! Thank you for taking the time to leave us a review. We are happy your mower is back to work!
Laura
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.