I totally love it. Only flaw for me is I only attend early before work and I’d love to know how to use more of the equipment, but if i need to try and get some kind of induction
Company replied
Location
Switch locationThe Broadway Shopping Centre, DA6 7JN Kent, GB
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See what reviewers are saying
Great gym. Can get busy at times, but has a good selection of machines and equipment. The staff are amazing, super friendly and maintain a great gym culture.
I had to leave the gym due an escalation of violence and crime. Broken walls, extirpated locker doors, stolen items and dirtiness within the locker room. This is not a healthy environment to relax.... See more
Manager is very proactive and is always keeping the place in order.
Company replied
Company details
Written by the company
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
Contact info
The Broadway Shopping Centre, DA6 7JN, Kent, United Kingdom
2.5
Poor
30 reviews
Hasn’t replied to negative reviews
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Avoid if you can
I had to leave the gym due an escalation of violence and crime.
Broken walls, extirpated locker doors, stolen items and dirtiness within the locker room.
This is not a healthy environment to relax.
The Gym Group didn't offer any support at all, which is a disgraceful attitude and clearly support crimes within the environment.
November 6, 2024
Unprompted review
Great gym with great staff
Great gym. Can get busy at times, but has a good selection of machines and equipment. The staff are amazing, super friendly and maintain a great gym culture.
April 21, 2024
Unprompted review
I joined this gym in February I didn't…
I joined this gym in February I didn't particularly like the lay out I paid £14.50 for first month as they was doing a special offer. I went once wasn't for me then emailed them to ask for a refund as I was in cooling off period as I was in 14 day period. I then received a refund for less then £2.50. I emailed them asking what the point and try to justify how they gave me that pathetic sum. I never had any reply they are a bunch of charlatans I'll be joining PureGym who are miles better then this lot avoid at all costs.
February 13, 2024
Unprompted review
Reply from The Gym Group - Bexleyheath
Hi, hope you are well.
Sorry to hear this.
Please send us an email in to reviews@thegymgroup.com so we can assist.
Thanks
Terrible Cancellation
I made it clear when signing up that I was only using the gym for two weeks while in the UK. I was told not an issue, take out this subscription and cancel it. Which I did. On the 28th, Gym Group debit my account. After contacting customer service, I get the same genetic message, it's as if they're copy and pasting rather than actually reading and responding. I've asked for the money to be refunded as I cancelled the direct debit prior to the 28th.
September 4, 2023
Unprompted review
Reply from The Gym Group - Bexleyheath
Hi, hope you are well.
Sorry to hear this.
Please send us an email in to reviews@thegymgroup.com so we can assist.
Thanks
Purchasing a membership
I went to join The Gym Bexleyheath and used one of the tablets to purchase the membership. I've chose the membership and filled in the form, then when I tried to make a payment the web page did not load (saying something went wrong or tangled). I have tried numerous times despite getting the same error message. Then, I got fed up and used my phone to purchase the membership and getting the same error message. I wasted my time and parking fee for nothing.
May 13, 2023
Unprompted review
Reply from The Gym Group - Bexleyheath
Hi, hope you are well.
Sorry to hear this.
Please send us an email in to reviews@thegymgroup.com so we can assist.
Thanks
Reply from The Gym Group - Bexleyheath
Thanks so much for your feedback, Rod. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Bexleyheath is made aware of your thoughts.
Manager is very proactive and is always…
Manager is very proactive and is always keeping the place in order.
March 24, 2023
Reply from The Gym Group - Bexleyheath
Thanks so much for your feedback, Jason. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Bexleyheath is made aware of your thoughts.
Good all round gym and full of decent…
Good all round gym and full of decent gym equipment. Nice clean gym but can get busy very quickly.
March 17, 2023
Reply from The Gym Group - Bexleyheath
Thank you for taking the time to leave us a review.
We are sorry to hear the gym was very busy at the time of your visit. Our gyms can be very busy, especially around peak hours.
We have a live tracker available on our website so you can see how busy the gym is to help plan any future visits.
https://www.thegymgroup.com/gym-busyness/
We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
Disgusting moisture on the walls/celling.
The only massive problem which I encountered in the Bexleyheath gym, is moisture problems on the walls/celling in the area where all the stretching and flexibility movements are done.
I was resting in between my sets, and I felt two drops of water falling onto my head from the celling. I had to instantly rush to the toilet to wash my hair. This really killed my mood and pretty much ruined my experience because I also had to move to another area to continue with my workout.
March 10, 2023
Unprompted review
Reply from The Gym Group - Bexleyheath
Thanks so much for your feedback, mario. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Bexleyheath is made aware of your thoughts.
I totally love it
I totally love it. Only flaw for me is I only attend early before work and I’d love to know how to use more of the equipment, but if i need to try and get some kind of induction
December 17, 2022
Reply from The Gym Group - Bexleyheath
Thanks so much for your feedback, Matthew. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members.
You are able to book inductions via our members area where a member of staff can further assist with the equipment
The gym is spacious and the staff are…
The gym is spacious and the staff are great and friendly!
Izz, The manager has been very welccoming and has given me tips when working out.
Would recommend to anyone around the area to join.
October 13, 2022
Unprompted review
Reply from The Gym Group - Bexleyheath
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Great experience at the gym good…
Great experience at the gym good employees but I’d recommended if you have any trouble or question go to izz
October 13, 2022
Unprompted review
Reply from The Gym Group - Bexleyheath
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
OH MY GOD I HAVE NOT IN MY LIFE COME…
OH MY GOD I HAVE NOT IN MY LIFE COME ACROSS SUCH A BUNCH OF INCOMPETENT MORONS. STOLEN MY MONEY CANNOT DELIVER A SIMPLE PIN NUMBER AND NOW REFUSING TO REFUND WITHOUT PIN THEY DID NOT SEND. DO NOT USE THIS COMPANY BEYOND WORDS SO ANGRY.
😡😡😡😡😡😡😡😡😡😡😡😡😡😡
August 3, 2022
Unprompted review
Reply from The Gym Group - Bexleyheath
Hi there, thank you for your feedback. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
Friendly and worth the money!
June 21, 2022
Reply from The Gym Group - Bexleyheath
Hi there, thank you for your feedback.
Poor gym
The gym is always busy, equipment is constantly broken. The gym is Shut for ‘essential’ maintenance and then you come back after losing a day of your membership and the equipment is still broken, today they are setting up a new squat machine when the gym is busy with tools lying across the floor making awkward to use, surely that can be done in less busy times or when the gym is shut?
June 11, 2022
Reply from The Gym Group - Bexleyheath
Thanks so much for your feedback, Billy.
We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Our team works with our providers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard to have all the equipment fully working as soon as possible.
Our team is always on hand to assist with any queries, and you can also contact us for more information at reviews@thegymgroup.com.
Thanks again for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
The gym gets closed at least 3 times a…
The gym gets closed at least 3 times a month with no reason given to the users. At this rate you realise you’re not really getting your moneys worth.
It’s also super busy and not enough classes for people who work during the day.
The staff are really lovely but still need to sort out the constant closing
June 10, 2022
Unprompted review
Reply from The Gym Group - Bexleyheath
Thanks so much for your feedback, Beth Stanley. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
Bexleyheath gym has been closed lots…
Bexleyheath gym has been closed lots recently due to maintenance, yet no significant changes. Generally the paintwork, posters etc are starting to look tired, and yet only been open a year. Although glad that I can use Bexleyheath, because Dartford gym is really busy and not enjoyable to workout in. Although it is a lot cleaner and fresher.
June 3, 2022
Reply from The Gym Group - Bexleyheath
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We are always looking to improve the member experience in The Gym, so we greatly appreciate your review and will take your comments on board for future improvements.
A member for 3 years..best decision ever!
Joining The Gym in early 2019...best decision ever! Open 24/7, spacious, clean, light, well-resourced, great facilities, free lockers, free classes, brilliant team of personal trainers. I've achieved so much more than I would have expected. So good to see my 'personal best' improve every month. I visit the gym in Bexleyheath 3 times a week. Probably one of the older members but I feel completely at home there!
May 24, 2022
Reply from The Gym Group - Bexleyheath
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Reply from The Gym Group - Bexleyheath
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
The Bexleyheath gym is absolutely…
The Bexleyheath gym is absolutely useless. There are no dumbells over 38kg there are minimal cable and lat pull down machiene. The gym is USELESS. get useable equipment
May 8, 2022
Reply from The Gym Group - Bexleyheath
Thanks so much for your feedback, K Trappy. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
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