The Gym Group - Chichester Reviews 38

TrustScore 4 out of 5

3.8

Portfield Way, PO19 7YH Chichester, England, GB


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See what reviewers are saying

Rated 1 out of 5 stars

The men’s toilets stinkThe men’s urinals, Majority of staff, not engaging more interested in their own friendships ! May I say I attend the gym today the toilets were disgusting staff walking aroun... See more

Company replied

Rated 5 out of 5 stars

I've been a member of The Gym Group for quite a few years initially at Guildford then at Chichester. I've used their sites across the country and never been disappointed. The equipment is excel... See more

Rated 5 out of 5 stars

A great gym, nice atmosphere and friendly staff. After not training for a few years, I was anxious about being back in a gym so I decided to book some PT sessions with Connor, best decision ever! I... See more

Rated 1 out of 5 stars

I had a very poor experience. The induction is non-existent. I came 10 min earlier as per app instructions - nobody there to greet me. PT came in late, and after a very short chat she showed me where... See more


Company details

  1. Gym
  2. Fitness Center
  3. Fitness class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • Portfield Way, PO19 7YH, Chichester, England, United Kingdom

3.8

Great

TrustScore 4 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding gym with friendly staff

Love this place. Really great atmosphere! Staff always really helpful and friendly and always have smiles on their faces. Great equipment, always clean. This place has become my second home in the past year 😂 I absolutely love it! Well done to all the staff who make it such a great place to work out. 👏 👏 🌟

PS. Ignore the 1 star review from Richard Woolston. He used to be my neighbour and is an absolute jobsworth - literally moans about everything.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Welcoming and friendly atmosphere, cleaned regular, plenty of equipment, lots of parking and supportive, helpful and encouraging staff.

Welcoming and friendly atmosphere, cleaned regular, plenty of equipment, lots of parking and supportive, helpful and encouraging staff.

For those reading these reviews that have never stepped foot near a gym let alone inside one, deciding whether to sign up to The Gym Group... DO IT! I sat for over a year looking thinking i'd like to join to better my mental and physical health but kept freaking out and avoiding it thinking that I could never go to a gym.

Finally This January I plucked up the courage to go for it and all I can say is I wish I had done it sooner. I had an induction with Alix who made me feel at ease, listened to my questions and showed me a variety of cardio and weight machines to get me started at my own pace. It's improved my physical health and also helped my mental health, self esteem confidence.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor experience

I had a very poor experience. The induction is non-existent. I came 10 min earlier as per app instructions - nobody there to greet me. PT came in late, and after a very short chat she showed me where the dumbells are, and how to use one machine. Then she said "the rest of equipment is self explanatory" and she left! I said I already have anxiety and she completely ignored me. Maybe it is a good and clean place for people who already know how to exercise and use all the equipment, but defo not begginers friendly!

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

I've been a member of The Gym Group for…

I've been a member of The Gym Group for quite a few years initially at Guildford then at Chichester. I've used their sites across the country and never been disappointed.

The equipment is excellent and well maintained and the gyms and changing facilities always immaculately clean. The cleaner, Trudy, is a credit to the site and the management, Chris and Alix, are welcoming and helpful.

I train without a PT but the staff are always open to spending a few minutes to help with form and technique.

It's great value for money and the parking is free. Five Stars

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

This gym is overrated

This gym, in my opinion, falls short of its high rating. The number of available machines appears inadequate for the current membership size, often leading to wait times. Furthermore, I've noticed a decline in cleanliness since the removal of paper towels and disinfectant spray, making it difficult to ensure proper hygiene before and after using equipment.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

Rubish company.Just stealing money from…

Rubish company.Just stealing money from people.
Pay my direct debit on time now they took from me again direct debit payment plus 15 fee.
They are scamer.

September 6, 2024
Unprompted review
The Gym Group - Chichester logo

Reply from The Gym Group - Chichester

Hi there, thank you for your feedback.
There may have been an issue collecting your payment. An email will have been sent to you advising how best to proceed. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.

Rated 3 out of 5 stars

Lovely gym but nasty people

Lovely gym, great equipment just small. Only time its quiet is between 11pm-4am, and the people in here are quite rude and arrogant. They judge you, and being a first time gym goer it was really hitting my confidence hearing childish men laugh and talk about me when using equipment for the first time. Really put me off guard. Also, where are the staff? Ive seen one in the last 13visits? Who runs the place?

June 28, 2024
Unprompted review
The Gym Group - Chichester logo

Reply from The Gym Group - Chichester

Hi there, thank you for your feedback.

Rated 5 out of 5 stars

A well-equipped gym for me

A well-equipped gym for me. It has a good team and a good price. All-day opening hours allow for a flexible training schedule. The app allows us to keep track of how many people are in the room, and more easily when to train.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

The Best Gym In Chichester!

I’ve been a member of this gym since it opened and the atmosphere here is the best I’ve experienced from any other gym I’ve used. All the P. T’s are extremely friendly and approachable and most of them are very reasonably priced. My friend and I have been having @Connor_Innespt for over a year now and he is brilliant! We love our sessions with him however, Matt, George & Jaz (to name a few!) are all great too. The gym is kitted out with everything you need. This is definitely the best gym in Chichester!

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

A great gym, with fantastic PT’s!

A great gym, nice atmosphere and friendly staff.
After not training for a few years, I was anxious about being back in a gym so I decided to book some PT sessions with Connor, best decision ever! I absolutely love training again and it’s all thanks to Connor. He is extremely knowledgeable, motivating and encouraging. In just a few weeks, I am lifting more than ever, and I can see real changes in my shape! If anyone is looking for a PT, I 100% recommend Connor.

April 9, 2024
Unprompted review
Rated 3 out of 5 stars
The Gym Group - Chichester logo

Reply from The Gym Group - Chichester

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Chichester is made aware of your thoughts.

Rated 5 out of 5 stars

The Gym Group Chichester

Since resuming a newly opened gym in 2021, I found the atmosphere to be the best in any gym group I have gone to previously. I have made a great group of friends with other regular gym go-ers and found all the PT's to be very friendly and approachable. This helps with motivation on the days you feel a little slack.

I decided to start PTing with Connor Innes who really knows his stuff and found my progress has been so much quicker since working with a PT. He listens to my goals and adapts the program to get the results I strive for. Hightly recommend @Connor_Innespt for your goals.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Does exactly what it says on the tin

Does exactly what it says on the tin ! Very well maintained equipment, polite and approachable staff and a great value membership. What more could you ask for in gym.

April 19, 2023
Unprompted review
The Gym Group - Chichester logo

Reply from The Gym Group - Chichester

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 1 out of 5 stars

The men’s toilets stinkThe men’s…

The men’s toilets stinkThe men’s urinals,
Majority of staff, not engaging more interested in their own friendships ! May I say I attend the gym today the toilets were disgusting staff walking around nobody checking them I know this is a budget gym, but it should have a good standard of cleanliness

January 1, 2023
Unprompted review
The Gym Group - Chichester logo

Reply from The Gym Group - Chichester

Thanks so much for your feedback, Neil Davies. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Chichester is made aware of your thoughts.

Rated 5 out of 5 stars

GymGroup Chichester is a great gym with…

GymGroup Chichester is a great gym with friendly staff. It’s always clean with plenty of cleaning stations.
I see Matt who works there as a trainer once a week and I highly recommend him. He is just the best if your looking for a PT and he has helped me so much with my fitness

December 2, 2022
Unprompted review
The Gym Group - Chichester logo

Reply from The Gym Group - Chichester

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Not being a hyper gym user the…

Not being a hyper gym user the experience at Chichester is how a gym should be, welcoming, clean and spacious. Best bang for buck in the market. The recent refresh has only improved the whole package.

September 14, 2022
Unprompted review
The Gym Group - Chichester logo

Reply from The Gym Group - Chichester

Thanks so much for your feedback, Rob Weakley. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 4 out of 5 stars
The Gym Group - Chichester logo

Reply from The Gym Group - Chichester

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get at The Gym Group.

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